I haven't heard from anyone since logging an issue two weeks ago. I have tried to submit a complaint via your online form, but it doesn't work! Please don't tell me to private message you because nothing comes of it. Just more fobbing off. @O2

@CherryBooBopper Hi there, We're sorry to hear that you're experiencing this issue and feel this way. If you would like to make a complaint, you can do so by emailing us at complaints@o2mail.co.uk. If you have any other questions or concerns, please don't (cont) bit.ly/4vl7aAz

@O2 Is complaints@o2mail.co.uk monitored? I sent an email, but didn't get an auto response. There is no mention of it on your website. Your Complaints Code of Practice only mentions complaintreviewservice@o2.com, but that isn't monitored.