@O2_CZ We don't have internet since yesterday evening and not a single informational message you have sent to your customers. When will you remember that you have customers and send updates when outage starts and regular updates if it takes this long? You have not sent a single update so far on any outage during my subscription. Well done O2 for your customer service.

@tirexxerit Hello, we’re sorry for the outage and that you haven’t received any updates. We understand your frustration and apologize. Please send us your phone number or service number via private message so we can check the situation. Tomáš, O2 Guru

@O2_CZ I replied to you via DM. My biggest frustration is that there is an outage affecting many people and no SMS, email O2 is sending and keeping us updated with the progress. We have to fight to get feedback from the provider at every outage.

@tirexxerit I replied to your message already at 11:13 and I’m currently waiting for your response. Tomáš, O2 Guru

@O2_CZ Just replied.

@O2_CZ @O2 Internet has been restored in our neighborhood after more than two days when the Monday shift just started. Could you tell us why we had to wait so long for such an easy fix?

@tirexxerit Hello, we would be happy to look into the details with you. Please write to us again in a DM so that we can continue with a specific solution. Domča, O2 Guru

@O2_CZ Hi, I wrote to you about root cause as we need to know in the neighborhood why we waited 2 days for an easy fix.

@tirexxerit Thank you for sending it; we have now responded to your message. We will inform you as soon as possible. Domča, O2 Guru