British Gas Help

471.8K posts

British Gas Help banner
British Gas Help

British Gas Help

@BritishGasHelp

Need some help? Try our Help & Support pages at https://t.co/6d1KvkPEBu or send us your question.

انضم Aralık 2011
14.6K يتبع60.2K المتابعون
تغريدة مثبتة
British Gas Help
British Gas Help@BritishGasHelp·
We’re very sorry but we're currently having some issues replying to posts via X.  If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…
English
0
0
3
10.3K
British Gas Help
British Gas Help@BritishGasHelp·
@BrianWh73831298 Hi Brian, I’m sorry to hear about this — it doesn’t sound good at all. If you need us to help with this, please reach out to us via Facebook Messenger or give us a call on 0333 200 8899, and we’ll be more than happy to chase this up for you. ^Wayne
English
0
0
0
15
Brian Whitlock
Brian Whitlock@BrianWh73831298·
@BritishGasHelp well done BG/DynoRod changed a leaking radiator under our homecare agreement and left a vulnerable pensioner with heart problems without heating or hot water!! Not impressed!
English
1
0
1
10
Duckmomma
Duckmomma@Duckmomma371915·
@BritishGasHelp what is your policy on bullying? One of your representatives has recently bullied someone I know into paying their outstanding bill EVEN though a payment plan had been made that very morning. Disgusting
English
1
0
1
12
Martin Lewis
Martin Lewis@MartinSLewis·
Today's spike (on the spike) in the wholesale natural gas price has seen the final few providers that offer fixed rate energy tariffs below the price cap - removing them. There's now only one left that's materially cheaper than the Cap, and I'm not sure that'll still be around by the end of the day. Of course they may return if this is short lived, but it's not good.
English
57
35
250
177.3K
Diane O'Connor
Diane O'Connor@dicon121081·
@BritishGasHelp in the middle of accepting a tariff change your system booted me out and now it’s gone!!!
English
2
0
0
11
British Gas Help
British Gas Help@BritishGasHelp·
@TrigTree We’re very sorry but we're currently having some issues replying via X. We are still here for you and want to help we can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…
English
0
0
0
21
Trig Tree
Trig Tree@TrigTree·
@BritishGasHelp To Gary Booker / Jana Siber I am writing to highlight your company's failure to exercise due diligence and the duty of care, as well as your staff’s inability to resolve disputes promptly, especially when British Gas is at fault.
English
1
0
1
11
British Gas Help
British Gas Help@BritishGasHelp·
@Rolledupecho Even if you're not currently a customer, you're still welcome to contact us using the details above. We'd be happy to help and look into anything further for you.😊
English
0
0
0
204
British Gas Help
British Gas Help@BritishGasHelp·
@Rolledupecho We’re very sorry but we're currently having some issues assisting in DM via X. If you'd like to discuss your experience further, then we are still here for you. We can be contacted via Facebook Messenger, DM on Instagram, or call us / chat to us here britishgas.co.uk/help-and-suppo…
English
2
0
0
233
Derek Kirwan
Derek Kirwan@Rolledupecho·
@BritishGasHelp could someone please DM or make arrangements to contact me regarding a not very nice voice mail that was left for me yesterday
English
2
0
1
245
John Heaton
John Heaton@johnjagger68·
@BritishGasHelp your company is compassionless. I am reluctantly trying to tell you guys that Dad has gone into a care home, the advisor has offered me one option. The meter estimate readings are wrong and you owe a large overpayment. All other companies have a sympathetic dept.
English
3
0
1
237
British Gas Help
British Gas Help@BritishGasHelp·
@johnjagger68 Please message us on Facebook or Instagram John or give us a call to discuss this. ^ Adele
English
1
0
0
152
British Gas Help
British Gas Help@BritishGasHelp·
@johnjagger68 Hi John, we’re sorry you’re having to deal with this. Sorting out bills while arranging a move into a care home stressful, and we should have handled things better. We're currently having some issues assisting in DM via X. We are here for you still. 1/2
English
0
0
0
15
British Gas Help
British Gas Help@BritishGasHelp·
@lozjam We’re very sorry but we're currently having some issues replying via X. We're here for you and you can find all our contact telephone numbers here 👉 britishgas.co.uk/help-and-suppo… Or please PM us your details via Facebook / Instagram, where our team are ready and waiting to help. 😊
English
0
0
0
18
Laura Jameson
Laura Jameson@lozjam·
@BritishGasHelp why is your website built to block customers from being able to speak to an actual human being at every turn!? All I want is a telephone number to be able to speak to someone. So frustrating.
English
3
0
2
39
ian
ian@iankj·
@BritishGasHelp I wish to have a paper bill sent to my house and not on line. Any help in this matter would be appreciated. Thank you
English
2
0
0
72
British Gas Help
British Gas Help@BritishGasHelp·
@NeddyFlanders11 Hi there 👋We’re really sorry to hear that you’ve had a negative experience with us 😔. Please note that British Gas Lite is an online only account. If you’d like to register a complaint about what happened, you can do so here 👉 britishgas.co.uk/business/compl… ^ Adele
English
3
0
0
224
Mike Fray
Mike Fray@NeddyFlanders11·
@BritishGasHelp I buy a lot of electricity through BGLite. Have had a technical query for 12mnths. Must have spent days on live chat/help. Still not resolved. Is there a UK based person with technical knowledge of Meters that I can talk to. Will move business elsewhere #OFGEM
English
1
0
0
376
British Gas Help
British Gas Help@BritishGasHelp·
@Pickle0nion (1/2) Hello Saskia 👋 Thank you for reaching out to us! As part of our support package for our customers, we are running a You Pay: We Pay scheme. You can find out more & apply right here 👉 bit.ly/40khaN7
English
26
0
1
13K
Saskia
Saskia@Pickle0nion·
@BritishGasHelp hello, do you offer a program to pay 50% of whatever someone pays for 6 months? Just received a text to say I have been offered this but not had anything else. Sounds dodgy but thought I’d check? Thank you
English
5
0
1
346
British Gas Help
British Gas Help@BritishGasHelp·
Hi there 👋 We’re sorry to hear our online service hasn't been helpful, that’s never what we want for our customers. We’re currently experiencing some issues replying via X, but we’re here to help! You can reach us via Facebook Messenger or Instagram. 1/2
English
1
0
0
40
notweirdjustdifferent
notweirdjustdifferent@notweirdhonest·
@BritishGasHelp I've called 4 times now. I get no help from your people. Getting letters for debt collection now, and its not even my bill.
English
1
0
0
10
M 💙
M 💙@Mitmanp·
@BritishGasHelp new gas a/c keeps getting created for our residence & bills from @BritishGas despite move to electric in 2025 & gas meter removed on 13-Nov-2025. Also spent endless hours on chat & tel explaining the matter to be told "all sorted, no bills will come now" Why?
M 💙 tweet mediaM 💙 tweet mediaM 💙 tweet media
English
1
0
0
118