British Gas Help

We’re very sorry but we're currently having some issues replying to posts via X.  If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BrianWh73831298 Hi Brian, I’m sorry to hear about this — it doesn’t sound good at all. If you need us to help with this, please reach out to us via Facebook Messenger or give us a call on 0333 200 8899, and we’ll be more than happy to chase this up for you. ^Wayne

@BritishGasHelp well done BG/DynoRod changed a leaking radiator under our homecare agreement and left a vulnerable pensioner with heart problems without heating or hot water!! Not impressed!

@Duckmomma371915 We’re very sorry but we're currently having some issues replying via X. We are still here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGasHelp what is your policy on bullying? One of your representatives has recently bullied someone I know into paying their outstanding bill EVEN though a payment plan had been made that very morning. Disgusting

@dicon121081 @MartinSLewis @MoneySavingExp We’re very sorry but we're currently having some issues replying via X. We are still here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@MartinSLewis @MoneySavingExp @BritishGasHelp logged me out of the app as I was trying to switch and are now refusing to honour it🤬

Today's spike (on the spike) in the wholesale natural gas price has seen the final few providers that offer fixed rate energy tariffs below the price cap - removing them. There's now only one left that's materially cheaper than the Cap, and I'm not sure that'll still be around by the end of the day. Of course they may return if this is short lived, but it's not good.

@dicon121081 We’re very sorry but we're currently having some issues replying in DM via X. We are still here for you and want to help. We can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGasHelp in the middle of accepting a tariff change your system booted me out and now it’s gone!!!

@TrigTree We’re very sorry but we're currently having some issues replying via X. We are still here for you and want to help we can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGasHelp To Gary Booker / Jana Siber I am writing to highlight your company's failure to exercise due diligence and the duty of care, as well as your staff’s inability to resolve disputes promptly, especially when British Gas is at fault.

@Rolledupecho Even if you're not currently a customer, you're still welcome to contact us using the details above. We'd be happy to help and look into anything further for you.😊

@Rolledupecho We’re very sorry but we're currently having some issues assisting in DM via X. If you'd like to discuss your experience further, then we are still here for you. We can be contacted via Facebook Messenger, DM on Instagram, or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGasHelp could someone please DM or make arrangements to contact me regarding a not very nice voice mail that was left for me yesterday

@johnjagger68 We're sorry John we're unable to assist over X right now. Please contact us over our other social media platforms or call us on the contact numbers available here 👉 britishgas.co.uk/help-and-suppo…

@johnjagger68 2/2 Please PM us the account details via Facebook or Instagram, our team will be able to help. If this isn't possible please chat with us here britishgas.co.uk/help-and-suppo… We look forward to helping you. ^ Adele

@BritishGasHelp your company is compassionless. I am reluctantly trying to tell you guys that Dad has gone into a care home, the advisor has offered me one option. The meter estimate readings are wrong and you owe a large overpayment. All other companies have a sympathetic dept.

@johnjagger68 Please message us on Facebook or Instagram John or give us a call to discuss this. ^ Adele

@johnjagger68 Hi John, we’re sorry you’re having to deal with this. Sorting out bills while arranging a move into a care home stressful, and we should have handled things better. We're currently having some issues assisting in DM via X. We are here for you still. 1/2

@lozjam We’re very sorry but we're currently having some issues replying via X. We're here for you and you can find all our contact telephone numbers here 👉 britishgas.co.uk/help-and-suppo… Or please PM us your details via Facebook / Instagram, where our team are ready and waiting to help. 😊

@BritishGasHelp why is your website built to block customers from being able to speak to an actual human being at every turn!? All I want is a telephone number to be able to speak to someone. So frustrating.

@iankj We’re very sorry but we're currently having some issues replying via X. We are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGasHelp I wish to have a paper bill sent to my house and not on line. Any help in this matter would be appreciated. Thank you

@NeddyFlanders11 We’re very sorry but we're currently having some issues replying in DM via X. We are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@NeddyFlanders11 Hi there 👋We’re really sorry to hear that you’ve had a negative experience with us 😔. Please note that British Gas Lite is an online only account. If you’d like to register a complaint about what happened, you can do so here 👉 britishgas.co.uk/business/compl… ^ Adele

@BritishGasHelp I buy a lot of electricity through BGLite. Have had a technical query for 12mnths. Must have spent days on live chat/help. Still not resolved. Is there a UK based person with technical knowledge of Meters that I can talk to. Will move business elsewhere #OFGEM

2/2 Or please call us here britishgas.co.uk/help-and-suppo… ^ Adele

@Pickle0nion (1/2) Hello Saskia 👋 Thank you for reaching out to us! As part of our support package for our customers, we are running a You Pay: We Pay scheme. You can find out more & apply right here 👉 bit.ly/40khaN7

@BritishGasHelp hello, do you offer a program to pay 50% of whatever someone pays for 6 months? Just received a text to say I have been offered this but not had anything else. Sounds dodgy but thought I’d check? Thank you

Hi there 👋 We’re sorry to hear our online service hasn't been helpful, that’s never what we want for our customers. We’re currently experiencing some issues replying via X, but we’re here to help! You can reach us via Facebook Messenger or Instagram. 1/2

@Jess_Simpson645 We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@notweirdhonest We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGasHelp I've called 4 times now. I get no help from your people. Getting letters for debt collection now, and its not even my bill.

@BritishGas @Mitmanp Hi there, please use this link 👉m.me/britishgas Thanks Adele

@Mitmanp @BritishGasHelp We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGasHelp new gas a/c keeps getting created for our residence & bills from @BritishGas despite move to electric in 2025 & gas meter removed on 13-Nov-2025. Also spent endless hours on chat & tel explaining the matter to be told "all sorted, no bills will come now" Why?