TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@DB6329842 Thank you DB, we replied to your DM.

@TELUSsupport Why tell me to dm and then not respond?

@seemajackson01 Hi Seema! We understand that's frustrating. If you can send us a PM with more details we can try to point you in the right direction. twitter.com/messages/compo…

@TELUSsupport I've been trying for 8 hours to get someone to just tell me which department or number for your advertising department. It shouldn't be this difficult!

Hi, we’re really sorry to hear about this, that’s understandably frustrating, especially over that length of time. This isn’t the experience we want for our customers, and we’d like to take a closer look at what happened here, including the service and billing details. Please send us a DM so we can review your account and work toward a proper resolution.

we need more competition in certain spaces in Canada. @TELUSsupport has been charging us for a service we actually weren’t receiving (apparently it wasn’t even possible) for 3 years , and has offered us a 3 month credit and a Bill to upgrade our system. Can’t make this stuff up

@mahhteen Hi! Thanks for the message. We can take a closer look at this with you. Kindly send us a PM so we can gather more account details. twitter.com/messages/compo…

@TELUSsupport Hi! I want to cancel one of the lines on my account and have the bill waived. I’ve tried calling customer support and reaching out online But everytime I schedule a call back, and I pick up the call IMMEDIATELY it says that they will try again later but never do

@Moon_River05 Gulp. (Feeling the pressure of the moment) We'd love to have you join us! But the truth is, remotes can be tricky, and we don't want to promise anything until we know which one you're rocking. Would it help if I added that TELUS Optik TV is built for maximum convenience?😉

@RogersHelps @Rogers So let me understand, you work it that we cant sync a universal remote to your cable box, and ONLY your remote will work. You dont offer remotes at your stores but must be sent to us BY MAIL. You hijack our ability to watch the service you charge through the nose for until the horse and buggy shows up with your remote. @TELUSsupport what say you? Anything better and im yours

@DTSYVR Hi Douglas! That's frustrating when your speed isn't matching what you're paying for. Can you send us a PM and we'll look into what's happening with your connection. twitter.com/messages/compo…

@TELUSsupport why is my internet so slow. I’m supposed to have high speed.

Make the switch to a new smartphone brand? Or get a new phone and want to brush up on setting it up or learn how to use that fancy new camera? We’ve got your back. Check out our handy device tutorials page to get you rolling. telus.com/support/articl…

@kcshapka That's certainly not the experience we want you to have, please send us a DM so that we can look into this for you.

@TELUSsupport lol I did not cancel it you did !!! That was the message I got from your manager Telusjust ignores you then closes the file when they feel like it

@TELUSsupport I have been trying to get a human to call me for 6 hrs Telus is a joke , charging me $200.00 to have tech come out and not fix the issue then not respond to my request to speak to a human !! @GlobalEdmonton

@quit_sel Hey there! We just sent a reply over to your DMs. Check your inbox! :) twitter.com/messages/compo…

@TELUSsupport pls check dm, I need help.

@KevinInAbby That's not the experience we aim to provide and we'd like to look further into this K. Please send us a DM.

@TELUS @TELUSsupport Your iPhone app has so many issues lately! Playback errors for live tv all the time!! Do better!!!!

@aiswift_ai Thank you Madhan, we have replied to your DM.

@TELUSsupport @TELUSsupport @TELUS @CanadaConsumer #consumerprotection

@TELUSsupport @TELUS Support -- I have no way to reply, when I click on the return link I don't see an airway, appreciate your help! Also help me whom to contact for the refund post cancellation? and the customer care recordings? @TELUS

@gursimrat_17 Hi Gursimrat! Can you send us a PM and we'll escalate this to get someone who can help fix it. twitter.com/messages/compo…

@TELUSsupport such a worse experience with Telus. No body knows anything about internet. Two guys come to setup and diagnose internet and issue still persists. No one takes issue seriously. I work from home and my work suffers.

Do you know you can set up parental controls and troubleshoot Wi-Fi issues all from your smartphone? Change your Wi-Fi password, get support tailored for you, and more with the TELUS Connect App. Come check it out! telus.com/en/internet/my…

@mai_madhav_hu Thank you. If it is related to this job post telusinternational.ai/cmp/public/job… please correspond with the contact in the post itself.

@TELUSsupport @TELUS Yes , I have sent multiple mails for this. But nobody is responding

@TELUSsupport Feeling really frustrated. I was accepted for the Internet Safety Evaluator program and told I'd receive the consent link on April 20th, but my inbox is still empty. I’ve sent several emails, and with only a 2-day window to complete this step. #TELUS #Recruitment

@aSpottedJoan You're welcome !

@TELUSsupport Ok thank you!

Hey @TELUSsupport is anything going on with internet in Medicine Hat? My modem didn't have internet this morning. I restarted it and still didn't have internet. Is that a system issue or an issue with my box?

@DB6329842 We're sorry you've been waiting 3 weeks for that callback. Can you send us a PM so we can look into this and help you out. twitter.com/messages/compo…

@CountryMusicEmo @TELUSsupport @TELUS Lol well I have been waiting 3 weeks for the callback I was supposed to get. You cant talk to anyone or anyone you can understand for that matter

@aSpottedJoan Gotcha. This sounds like something you'd want to discuss directly with our Tech Support team, just so they can run some tests to get to the root of the problem. Feel free to send us a DM if you'd like us to get you connected!

@TELUSsupport No, the lights are solid green like normal.

@randumbchirps That's definitely not right, were you able to connect with an agent regarding this Jesse?

@TELUSsupport, thanks for making me realize what Canadian icons @threedaysgrace were really singing about you. I do “hate everything about you” Got a notification about a usage overage for a place I haven’t lived in for 5 years and ported over when I moved. Still up. On hold.