Isobel Hackett

@vmbusiness since when did "at least 90 days notice" mean "not more than 90 days notice"? Sort your contracts out! So much wasted time just trying to terminate a contract. All it does is reconfirm that I'm doing the right thing moving away from you.

Amplifying this translation of a powerful open letter to Trump from a Ukrainian doctor, on several Ukrainian FB pages. I believe it was first posted in late February. Ukrainian doctor's appeal to Trump You want to talk about "peace agreements," Mr. Trump? Then listen to me, a doctor who puts the torn bodies of children on the operating table every day! Who cuts off fragments from their brains with a scalpel, who wipes blood from the eyes of mothers who have lost everything! Are you talking about "giving up territories"? I will show you the territories: these are pieces of muscle on the asphalt near Mariupol. These are baby strollers crushed by tanks in Bucha. These are burned-out school classrooms in Chernihiv, where children managed to write "HELP" in chalk on the blackboards before they were killed. Do you dare to accuse us? Are we to blame for the fact that Russian executioners rape women in basements? For killing prisoners by shooting them in the back of the head? For spreading cluster bombs along civilian evacuation corridors? Your logic is the logic of a rapist: "It's your own fault that you didn't submit." Do you want us to "not lose land"? So why don't you say this to Putin, who slaughtered entire villages in the Kherson region? Why don't you threaten him, and not us - those who defend themselves with old machine guns against his army? Your "negotiations" are a spit in the face of thousands of my colleagues who died under shelling of hospitals. Do you know what it's like to work in a basement without light, without antibiotics, without morphine, when a child dies in your arms from pain? Have you ever heard a person scream when their leg is amputated without anesthesia? Is this your "small loss of land"? Is this what you are kicking us out of the negotiating table for?! You call Putin a "genius"? Then genius is the ability to burn people in their homes. This is a scorched earth tactic, when only corpses and mines remain after the occupiers. Do you admire his "smartness"? He is smart as a plague rat: he knows how to escape responsibility, hide behind civilians, shoot with nuclear threats. And you, like a child playing with fire, want to make him a world leader. Your plan is not peace. It is euthanasia for Ukraine. You propose to lift sanctions? That is, give Russia money for new tanks. Western technology for their kamikaze drones. Do you want to return them to the G7? As if they don't bomb gas stations so that we freeze in winter. They don't steal Ukrainian children. They don't destroy our museums, churches, theaters - everything that makes us a people. You ask why we don't make concessions? Because every one of your "deals" stinks of corpses. Do you want us to give up even more territories? So that millions of Ukrainians live under Russian machine guns? So that my fellow doctors hide in bomb shelters again when Putin breaks this "deal" too? You say: "The war could have been stopped without casualties." Lie. It didn't start in 2022. It started when Russia seized Crimea, when the world was silent. When the first bodies with tied hands disappeared in Donbas. Do you think that if we surrender now, it will end? No. Putin will come later. And then you will justify him again: "Oh, he's just restoring the empire, he's a genius!". And what will you say to the families of the 15-year-old girl who was shot by the Russians on her bicycle? That her death is a "small loss of land"? Will you tell her mother that she "doesn't deserve a seat at the table"? That her daughter died because Ukraine "didn't agree"? We are not asking you to fight for us. We asked for weapons - you gave them too late. We asked for sanctions - you relaxed them. But now you want to become an accomplice in genocide. Because when you lift sanctions, when you recognize the occupation - you give Russia a license to kill. Every dollar that Putin receives will become a bullet in the body of my patient. Every compromise you make is a new corpse. I am a doctor. I swear to save lives. And you, Mr. Trump, swear to take them away. Don't you want to hear our voice? Then listen to our sirens. Our cries. Our curses. Do you want to be friends with Russia? Then be friends. But know this: history will not forgive you for this. Every child killed by Russian weapons, every raped woman, every burned doctor is your joint responsibility with Putin. We will not be your "victims of politics". We are a nation that survives despite your cynical indifference. And when you celebrate your deal with the dictator, remember: we are already building new hospitals in the destroyed territories. And in each of them there will be a poster: Death to fascism. Shame on the traitors.

After Vance accused Zelensky of not saying thank you, Zelensky is now tweeting individual thanks to every single world leader expressing solidarity with Ukraine.

I can't stand bullies. President Zelensky is now trying to stand up against two of them. We should have his back. #SlavaUkraïni

@vmbusinesshelp for the 3rd day in a row our Internet has been unstable/ dropping out. What is going on?

@virginmedia I have a business account and that service doesn't recognise it. All working now - hopefully it will stay working.

@izzyhackett1 Hello Isobel, apologies for the broadband issues experienced and inconvenience caused, have you been able to check our Service Status Page virg.in/servicechecker for any known area faults and estimated fix times?

@virginmedia Internet down again now... you only rang my 2.5 hours ago to tell me everything was working fine. I'm paying a lot of money for this bad service

Look what I learned on Duolingo in 2024! #Duolingo365

@British_Airways @Gatwick_Airport Over 45 minutes since landing and still no sign of luggage or any staff. Even an apology would be nice at this stage... just something!

Not happy @sainsburys . I bought these yesterday to be used today with a best before date of tomorrow. Fortunately I noticed the mold before serving them...

@OctopusEnergy you're usually so good at communicating, what has happened? Email sent on 2nd April, reminder sent yesterday and no answer still...

В лагерный барак новости приходят медленно, и про гибель Алексея Навального я узнал лишь вчера. Сложно передать моё потрясение. Сложно собраться с мыслями. Боль и ужас невыносимы. И всё же я не стану молчать – скажу то, что считаю важным. Для меня не стоит вопрос: что случилось с Навальным? Не сомневаюсь, что он убит. Три года Алексей находился под контролем силовиков, которые в 2020-м уже организовали на него неудачное покушение. Теперь довели дело до конца. Для меня не стоит вопрос: кто убил? Не сомневаюсь, что Путин. Он военный преступник. Навальный был его ключевым оппонентом в России и вызывал ненависть в Кремле. У Путина были и мотив, и возможности. Я убеждён, что он приказал убить. Понимаю, как госпропаганда начнёт манипулировать общественным мнением. Скажут, что смерть Навального невыгодна президенту, что убивать его за месяц до выборов нелогично, что Путин сосредоточен на глобальной политике и у него нет времени думать про какого-то зека… Полная чушь, отметайте её сходу. После отравления Алексея в 2020-м пропаганда защищала Путина аргументом «хотел бы убить – убил бы». Всё верно. Он хотел, и он убил. И не просто убил, а убил демонстративно. Специально накануне выборов, чтобы по факту никто и не сомневался в причастности Путина. Так же демонстративно убил и Пригожина – чтобы тоже никто не сомневался. В понимании Путина именно так утверждается власть: убийствами, жестокостью, показательной местью. Это мышление не государственного деятеля. Это мышление главаря банды. Так давайте честно признаем: Путин и есть главарь мафиозной структуры, слившейся с нашим государством. Он лишен каких-либо моральных и легальных ограничений. Он держит людей в страхе, а тех, кто не боится – сажает и уничтожает. Поэтому был застрелен Борис Немцов. Поэтому убит Алексей Навальный. Три года в колонии его пытали карцерами и ломали, чтобы он попросил пощады. Не вышло, и тогда его лишили жизни. Противостояние Навального и Путина показало масштаб личностей обоих. Алексей останется в истории человеком исключительного мужества, который шёл вперёд за то, во что верил. Шёл, презирая страх и смерть. Шёл с улыбкой и гордо поднятой головой. И погиб героем. Путин же так и останется маленьким человеком, случайно получившим огромную власть. Персонажем, который прячется в бункере, убивает исподтишка и делает заложниками своих комплексов миллионы людей. Но я не желаю ему смерти. Мечтаю, чтобы он ответил за свои преступления не только перед божьим, но и перед земным судом. Алексей Навальный был моим другом. Как и Борис Немцов. Мы делали общее дело и посвятили жизни тому, чтобы Россия стала мирной, свободной и счастливой. Теперь оба моих друга мертвы. Я ощущаю внутри чёрную пустоту. И, конечно, понимаю собственные риски. Я за решёткой, моя жизнь в руках Путина, и она в опасности. Но я продолжу гнуть свою линию. Стоя над телом Бориса в феврале 2015 года, я поклялся себе не бояться, не сдаваться и не бежать. Спустя девять лет, оплакивая Алексея, могу лишь повторить эту клятву. Пока в моей груди бьётся сердце, я буду сражаться с тиранией. Пока живу, я не убоюсь зла. Пока дышу, я буду со своим народом. Клянусь. Алексей, спи спокойно, брат. Юля, Людмила Ивановна, Анатолий Иванович, Олег, Даша, Захар, держитесь. Я с вами.

“Putin is a traitor to Russia Hundreds of thousands of our soldiers are dead. He’s killing Ukrainian children too. We need to rise up against him. There’s 140 mln of us. I’m not afraid. I’m too old for that.” 82-y-o Russian woman after Navalny’s murder

@OctopusEnergy what's going on with your phone lines today? Queuing for over 40 minutes and still not speaking to anyone. And not just one time...

@vmbusiness Someone replied on the text service a few hours after my initial tweet. I waited over a week for that response by text. They resolved the issue over a couple of texts. All good now but you need to respond to texts in less than a week!

@izzyhackett1 Hi Isobel, please DM us your details and I will look into this. -SK-

For a comms company, your comms are terrible @vmbusiness Text service doesn't reply beyond "an agent will contact you shortly"; online chat says they can't help and I need to call; phone line keeps you on hold for so long you just give up, twice. Time to move suppliers...

The car in front of us driving through Moscow. Couldn’t have put it better myself.

Chief Judge of 🇷🇺 Constitutional Court brought putin a 17 century map to show 🇺🇦 never existed. Although it has “Ukraine, Pays des Cosaques” on it. Also, it shows current Sankt Petersburg as Swedish. And Crimea as independent state. #RussiaIsAJoke #StandWithUkraine

@OVOEnergy @OctopusEnergy I'll DM you

@izzyhackett1 @OctopusEnergy I'm really disappointed to hear this, Isobel. I've recorded this as feedback, if you'd like us to have a look over your parents account, please DM us with your full name, DoB, account number and/or full address including postcode. ^Robbie

@ovoenergy It will soon be 1 year since you installed a smart meter for elec and failed for gas at elderly parents' address. Two appointments since, both times installer failed to turn up. Emails are ignored, phone calls on hold for over an hour and no result. Useless!

@OctopusEnergy @OVOEnergy Thank you! I'm with you already so know you have great customer service. Checking out your website for my parents now.

@izzyhackett1 @OVOEnergy Hey Isobel, everyone’s welcome to join & we'd love to have you join us! Head over to octopus.energy/quote/#/ to get a quote. And pop us a DM if you'd like a bit more help. 👇🐙⚡ twitter.com/messages/compo…