Sonos

Got it, that does make a big difference. Sonos Play is our newest portable speaker and can use a phone or tablet charger for power. We approach these decisions through a sustainability lens and not wanting to contribute to e-waste; we hear from many of our users that they already have compatible USB-C charging adapters at home. We offer a compatible power adapter as an optional accessory that works with Sonos Play, Sonos Ace, Sonos Roam 2, Sonos Move 2. This is being sold on sonos.com.

@Sonos Sorry it was the was the play that dint have a plug got both this week. Volz333@gmail.com

@Sonos just bought new era 100. No plug included?? Wtf

@briames Super sorry to hear that, Brianna, but we're also very happy to help out. Shoot us a DM and we'll get your system working as it should!

@Sonos I just had my first week-long uninterrupted run of your speakers working (in like a year) (and I was so happy) but it just arbitrarily stopped working again (and I’m extremely irritated) (again).

@hmpsnlssn Issues like this are typically caused by network rules, VPNs, or firewalls. Shoot us a DM with your registered email address and we'll help get to the bottom of it!

@tconrad @Sonos Ok that the Mac app isn't your highest priority - but are there any plans to update it to make it somewhat functional? The system is visible in Web App, Spotify, Apple Music (AirPlay) and iOS App but in the Mac App - "No Products Found" 8/10 times and sooo slooow.

Hey Paul, we checked and SoundCloud is working okay in our office and at a friend's house. We also checked and the service is online: status.sonos.com We'd like to help you get SoundCloud working again. Send us a DM with the email address associated to your Sonos account and we'll take a look.

@sonos app is still a pile of …. Can’t play SoundCloud as it’s not encoded properly. Go to SoundCloud app, airplay to Sonos speaker fine! It’s been years of them doing a worse job of playing content on their own speakers than 3rd party apps

Hey Roman, sounds like those speakers may not have the WiFi info to connect. Try connecting the speaker to the router with an Ethernet cable and it should connect to your Sonos app for an update. If the speakers aren't responding, the status LED on the top may be trying to indicate it's status: support.sonos.com/article/sonos-… Send us a DM with the email address associated with your Sonos account and we'll take a look at what's happening.

@Sonos Unupdated devices can't connect to the Sonos network. I had three devices left, and all three are bricked now. How bizarre.

All of my Sonos devices failed to update today. Goodbye, @Sonos!

@RomanStanek Very sorry to hear that, Roman. Shoot us a DM with your registered email address - we're more than happy to help!

@Combobulat43909 Very sorry to hear about the issue, but it should work consistently. This is the sort of thing that we can help to resolve. Shoot us a DM with your registered email address and we'll be happy to help!

@tconrad @Sonos Amazing hardware! Software is worse than pathetic. It is sad how frustrating it is to be a Sonos fan. I have rooms full of your hardware and love it. Sadly, 2-3 days each week it is unusable because the software is incapable of recognizing the hardware. Simply unacceptable.

I’ve been asked to be the next CEO of Sonos. Grateful for the perspectives and critiques that many of you have shared here these last 6 months while I was interim. So excited for the road ahead.

@luisjavier_rp Hi Luis! The Sonos App should work normally on the S26 Ultra. If you're experiencing issues, shoot us a DM with some details and we'll be happy to look into it!

@Sonos Do you have a date for when the app will be optimized to work correctly on the new S26 Ultra? It's impossible for me to log in to the app!

@1AtlasShrugger Hey there, we are offline on the weekends but regarding your order we recommend contacting our sales team directly: sonos.com/contact

@Sonos does anyone monitor support cases for weekend orders?? The website sent me a confirmation for a black sub when I ordered a white one. After spending an inordinate amount of time trying to change that one detail only to find that it's not able to be done even immediately after seeing the issue and notifying you before it shipped. I created a case but apparently nobody it looking at it because it's the weekend? Well unfortunately/fortunately the shipping department is alive and well... Looks like you just sent me the wrong color sub 3... How do we got this resolved?

@the_real_minamu Hey Stevie, we aren't aware of any specific issues with nugsnet. We'd be happy to take a look if you want to send us a DM with your email and a diagnostic. support.sonos.com/article/submit…

@Sonos so what's up with you guys and streaming @nugsnet ? Listening to the feed and I'm getting a lot of skips and hiccups. Is that a format issue? Is that something you guys can work out? Is that an adjustment on my side? Let us know. Thank you.

@RSchottenfeld Hey Rick, that is definitely frustrating. We can take a look and see what may be happening with your system as we've made many fixes over the last few years. Feel free to send us a DM with some more info on what's going on and we can go from there.

@Sonos has turned listening to music into a frustrating unpleasant experience. If you dont use it yet, dont. The system almost never works the way it should anymore! Its been this W ay for years and they have not been able to fix it!

@jhowes66 Hi Jeffrey! We'll get the request in front of the team. Have a great weekend!

@sonos @nugsnet @GratefulDead @lemieuxdavid - Please add the new Play Dead streaming platform to the list of available Content Services. Thank you very much.

@CcpSkipTracer We'd love to look into what happened here - shoot us a DM with your registered email address and we can take a look!

I have multiple Sonos Amps powering wired in-ceiling speakers throughout my house. Despite an extremely reliable WiFi signal, the units have been consistently unreliable. One was defective and Sonos initially agreed to replace it, then went back on their word. Their customer support has been the worst. At this point, I’m so frustrated I am tempted to throw it all away.

I guess I’m going to spend the evening resetting the damned Sonos audio system, aren’t I…. @Sonos — be better.

@suz_coon Shoot us a DM if you're experiencing issues - we'll be more than happy to help!

@HarmeetKDhillon @Sonos same problem with ours - frustrating !

@FlexxmechSf We're happy to help! Shoot us a DM, let us know what's going on and we can look into it with you

@HarmeetKDhillon @Sonos @Sonos we could use your assistance!

@HarmeetKDhillon Hi Harmeet, we're sorry to hear about your system. We're more than happy to help. Send us a DM and we'll be happy to take a look!

@newton_payne_AI The short answer is that you shouldn't need to. Shoot us a DM with your registered email address and we can help determine what's causing the issue!

@Sonos why am I required to re-add my play 1s if I don’t use the app for more than a week?

@dratcl767 Hey there, you system should work with an ASUS router or mesh system but there may be some specific settings that should be set up. Feel free to send us a DM with more details about your router or mesh system and we can take a peek.

@sonos V2. No ability to work with ASUS drops or any mesh system. Inability to have multiple speakers online is bush league 🤮

@baggyabroad Hey Jonny, if you want to send us a DM with a diagnostic and your email we can take a peek at what was happening. Here's how: support.sonos.com/article/submit…

@Sonos when are you going to sort your shit out?!!