Wise

@anonymous77ye @AleCarter_BSB To clarify, we don't have tracking numbers for transfers that were sent out. Getting a trace of funds can be a time-consuming process. That said, please DM us about this with your membership number so that we can take a closer look at your issue. Thank you.

@Wise you guys are a fraud and ran away with my money

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@wujiaozhu666666 @kaarmann We understand your distress. Please note that we don't target anyone specific — our policies apply to all equally. To add, if you had any money on your account, please appeal from here: wi.se/appeal, so that our team can start the refund process and a manual review.

@Wise @kaarmann No.2 URGENT: Why is a fully compliant, isolated business being targeted without cause? This severely halts our business operations and holds legitimate funds hostage. I demand an immediate manual review by a Senior Compliance Manager! #Wise #Fintech #SmallBusiness

@wujiaozhu666666 @kaarmann We hear your urgency — as a regulated financial institution, we don't close accounts without reason, as it's often due to breaches of our policy: wi.se/customeragreem…. You can appeal this here: wi.se/appeal Please DM us if you're having any troubles with that.

@Wise @kaarmann URGENT: My completely INDEPENDENT Business account (a separate legal entity with ZERO connection to any personal account) was inexplicably blocked and set for closure in June. My last transaction was way back in Aug 2025. #Wise #Fintech #SmallBusiness

@anonymous77ye @anonymous77ye We have a deal 🤝️

@Alexco197619 We'd like to sincerely apologise for the missed date. That said, please avoid posting private or sensitive details (such as transfer numbers) publicly as it isn't safe. Contact us via email, phone or chat so we can help securely: wi.se/help. Thank you.

@Wise @Wise You promised my 11,000 EUR transfer (#2027404139) would arrive by March 30th. Today is March 30th, and the money is still MISSING! I have 13,500 EUR stuck in your "routine checks" since March 17th. Two weeks of waiting with no clear explanation or document requests.

@anonymous77ye We appreciate the follow-up. We just got back to your DM — please take a look whenever convenient and let us know if you have any other questions. Hopefully this can get resolved soon.

@nandesu Thanks for elaborating — it makes a lot of sense to prioritise stability and predictability if your usage of the platform remains unchanged. We try to change things up to further improve usability & convenience, but we can miss. That's why your feedback is so important.

@Wise Well the reality is simply this, with financial products, we want predictable, stable, and boring. It’s not about new & shiny. We already have so much on our mind about the cashflow, earmarks, allocations, budgets, etc. The last thing we want are surprises.

@Wise The new all currencies on a single card view bites hard for those of us who are older than 19years and can’t read micro fonts. Sure mix things up, but for the love A/B test and have some honest feedback sessions before just tossing a reliable and usable UI.

@CurieRa88 Hi there, we completely understand the urgency — for issues that can't wait, we recommend calling us through our help page by selecting "Contact us": wi.se/help We also saw your DM and replied to it, so please go take a look whenever convenient. Thank you!

@Wise your real human assistant taking 10 min to respond to one message while your ai assistant can’t even wait for my message to end! My problem is still not solved if you knew the account was closed and still went ahead with the transaction Now I don’t know where my money is 😭

@akash_krsinha @akash_krsinha We've replied to your DM, Akash. Thanks!

Is Wise not available in India? @Wise

@CesarEpicur We hear you on this, and would like to apologise for the delays. We also understand your wish to escalate this — if we get contacted on your behalf, we'll gladly cooperate to the fullest extent. That said, we hope this can get resolved promptly. Thank you for bearing with us.

@Wise My business account CIE EUROPE has been restricted for weeks All documents are submitted and marked verified. Support keeps giving deadlines that are never respected This is unacceptable Resolve immediately or I escalate to the National Bank of Belgium and take legal action

@budwindruid When you turn your phone upside-down, the flags are positioned correctly 😎️ But seriously, if you'd really like to know, let us know which tab/page the screenshot is from, and we'll tell you know why the page looks the way it does.

why does @Wise have all the flags upside down on their website?

@hngs_xphic68954 Hello there, how can we help? If you've issues with your Wise account, feel free to DM us with your registered email address so that we can take a closer look. Thanks.

@Shivam5434 @DrSJaishankar @RBI @timesofindia Hi there! We don't intentionally exclude Madagascar from this currency route — conversely, it's our goal to expand our features all over the world 🌏 That said, this takes time, as we have to follow local law and financial regulations, which can be limiting. DM us for more info.

@Wise Why you didn't include Madagascar Country to send money from India Why what's the reason of you make app like this make sure you give fair opportunity to everyone every user don't partially give advantage @DrSJaishankar @RBI @timesofindia

@akash_krsinha Glad to know that, Akash. To learn how to add recipient, you can refer to our guide here: wi.se/managerecipien…. If you need further assistance, send us a DM with your membership number and screenshot — we'll take a look.

@long_li84052 Hey, thanks for your interest! For now, we don't have a timeline for introducing cards to China. That said, we’re working hard to expand our services all over the world, so keep an eye out for updates — you can join our card waitlist here: wi.se/joincardwaitli…

@Wise When is it possible to apply for a physical card in China?

@anonymous77ye Hello. As a regulated financial institution, that’s not a business we’re in, and you can see how we’re regulated in each country from here: wi.se/regulation If you're victim of fraud or scam, you can report here: wi.se/scamfraud. Do DM us so we can assist.

@anonymous77ye Hello there, we're here to support you as best that we can and sorry to hear what has happened. If you're a victim of fraud or scam, you can submit a report here: wi.se/scamfraud. Else, do send us a DM with your registered email address for us to take a closer look.

@Wise what's with your support, i've lost over £4000 to your platform.

@akash_krsinha Hello Akash, we're available in India. If you're interested, you can create an account here: wi.se/createaccount. You can also learn more about us here: wi.se/tipstogetstart…

@johnryan20071 @AFCA_org_au Hey John. We hear your concerns, about your complaint — if the 15 days has passed, if there's a need to extend, we'll let you via email. We've replied to your DM, do take a look.

Dear @Wise, Update No. 5. It has now been over 1 month since you locked me out of my accounts. You have not responded to my formal complaint within your own 15 day deadline. Tomorrow I will escalate my complaints to @AFCA_org_au and the Financial Ombudsman. You have been warned!

@johnryan20071 Hey John. As a regulated financial institution, our customers' safety is our top priority. We hear your frustrations about your account issues, rest assured, we're working on it. We've also replied to your DM, let's chat there, so that we can assist you more efficiently.

Dear @Wise. Update No.4. It has now been over a month since someone accessed my account and converted currencies and then transferred funds to a 3rd party. The funds were returned, but my account remains frozen since 27th Feb. If you have an account with Wise be warned!!!!