@binarydotcom please I haven't gotten my payment yet

@_official_major Hi! We're sorry to hear that. When did you submit a withdrawal request and which withdrawal method did you use?

@binarydotcom I used the credit card method and I created a request since last week Monday

@_official_major Hello! Has your transaction been processed? (You should have received a Withdrawal Successful email in this case). It usually takes banks 3-5 business days to process the incoming international transaction once the funds have been processed and transferred by our team.

@binarydotcom Yes it has been processed since last week Tuesday....can I send my trace ID?

@_official_major Hi! The traceID works for internal tracking. Once your funds have been transferred, your bank has a different tracking system. You can reach out to our customer support team on support@deriv.com to get the ARN number in order to trace the transaction status within your bank.

@binarydotcom But how do I know if the funds have been transferred

@_official_major Hi! The funds transfer is made as soon as the processing is complete - at the same time you will receive the "Withdrawal Successful" email. You can request for the ARN number (which will only be available once a transfer has been made) from our customer support team.

@binarydotcom Is your support team on twitter?.....they aren't responding to mails

@_official_major Hi! Unfortunately we can not assist with account and funds related matters over social media due to information security.

@binarydotcom But why aren't they responding to their mails