Back Market

Buenas tardes Antonio, Quisiera comentarte que Back Market trabaja con reacondicionadores, quienes son los responsables de vender los productos a través de nuestra plataforma. Por favor, envíannos tu número de pedido por mensaje privado para que podamos revisar tu caso y brindarte asistencia. Muchas gracias. Un saludo. Diego de Back Market

Vaya porquería @back_market_es @backmarket .. teléfono en garantía , después de 10 días indican que el vendedor dice que el tf se ha caído , perdón? El vendedor sois vosotros eso para empezar . Se ha caído ? Seguro? O no os queréis hacer cargo de la reparación.

@KobeissiRony Bonjour Rony Je suis désolée d'apprendre que vous avez rencontré un problème avec la livraison de votre commande. Pouvez-vous me donner votre numéro de commande ou adresse mail en privé afin que je puisse vous aider ?. À très vite en DM.

@backmarket en plus il y a un colis dans la nature, il est dans un Mondial depuis quelques jours et y a pas et en fait il est pas fonctionnel donc il m’aide pas de d d’adresse ca, c’est pour un deuxième colis donc attention BackMarket, E. FedEx.

¡Hola! Es posible que ese precio se haya mostrado debido a que el producto en ese color se encontraba fuera de stock y el sistema lo actualizó automáticamente de esa manera. Voy a trasladar el caso a los departamentos correspondientes para que puedan revisarlo en detalle. Muchas gracias. Un saludo. Diego de Back Market

Estoy a lágrima viva tú Me he pillado el iPhone 11 Pro para aguantar y crear contenido hasta que me recupere económicamente del robo Lo he pillado por 125€ (512GB y reacondicionado) y he querido ver los precios en @backmarket Cómo que 1000€ por un móvil de 2019 jjsdajdja

@melodyskim @NYCMayor x.com/backmarket/sta…

how do we make ai b2b saas ads illegal in NYC @NYCMayor

we're trying, melody

@maslawayne Hey there, can you shoot us a DM so we can look into this further with you?

@backmarket I made an order of a few items paid through @Safaricom_Care Mpesa global but later cancelled two orders and only one package was delivered. So @backmarket @Safaricom_Care I’m waiting on my refund it’s been over 2-3 days since last week

@the_emme_ternet Hey, feel free to DM us for more info!

@backmarket do you have an actual phone number to talk to a customer service rep? I need help trading in two phones for two newer phones and your website isn’t accepting the 2nd trade-in

@ellen_thompson We're so sorry to hear that! Please DM us so we can look into this for you.

@backmarket customer service is just absolutely non existent. They don’t reply for hours on end. Sent me a faulty iPhone which i raised an issue with within an hour of receiving it 4 days ago and still without a resolution just been told not to use the phone.

@bblbandit18 We're so sorry to hear that! Please DM us so we can look into this for you.

@backmarket @BackMarket My order was never delivered, and after I contacted support and submitted all requested documents (clearly in my name), you marked it as “unauthorised,” closed my account, and blocked me from disputing it. I’ve lost both my money and the product.

Bonjour Si vous rencontrez un problème avec une commande, je vous invite à me communiquer votre numéro de commande ou adresse mail en privé afin que je puisse vous aider. Sinon, vous pouvez déclarer un problème de transport dans votre espace client Back Market. Bonne journée, Olivia de Back Market

@backmarket @Chronopost J’ai une vidéo de l’ouverture pour preuve. Aujourd’hui, je me retrouve sans téléphone et sans solution.

Bonjour à tout le monde sauf BackMarket👋 J’ai commandé un iPhone 15 Pro Max reconditionné sur BackMarket, livré via Chronopost. Je récupère le colis hier… je l’ouvre… et là : VIDE. Aucun téléphone. Même pas de câble. @BackMarket @Chronopost — vous comptez faire quoi ?

I interviewed the Detroit rapper Bruiser Wolf (@theebruiserwolf) for the next in my 'Device That Made Me' series for @backmarket. We spoke about the Pager and its impact on the sound of street rap. Hayley Wells' illustration nailed the concept 😍 Read: backmarket.com/en-us/c/tech-e…

@lovegood72 Sorry to hear that. Can you shoot us a DM about this?

@backmarket I sent 2 devices for trade-in but mixed the labels. One company is sending iPad to correct refurbisher with the right label. The other company is holding my macbook air and won’t send to the right refurbisher despite having the label and they have closed the chat. I have asked you for help but no response and your phone line is down for “routine maintenance”. Please help.

Hola de nuevo Natalia. Te acabo de contestar de nuevo por privado. Tenías dos pedidos casi idénticos, gestionados por vendedores diferentes, y abriste una incidencia en el pedido que no era el dispositivo que realmente presentaba problemas. Así que la dirección que se te indicó fue la asociada al vendedor donde se reportó la incidencia. Pero te he dado más detalles por tu perfil de Back Market. Seguimos en contacto.

@backmarket Hola! Si, hemos hablado por insta. No puedo seguir esperando a que localicéis el terminal. El envío se hizo a la dirección que me indicasteis y, tras un mes en manos de vuestro proveedor, se ha perdido la trazabilidad. Exijo el reembolso íntegro de mi dinero de inmediato!

@PapayeShoto Bonjour, Nous vous avons répondu en DM afin de vous apporter des précisons sur la situation. Bonne journée, Simone de Back Market

Bonjour @BackMarket, Mon compte a été suspendu alors que j’étais en train de faire une réclamation pour un colis reçu vide (commande n°79302697, iPhone 16 Pro) J’ai une preuve du transporteur confirmant que le colis était vide à la livraison. Je ne peux plus accéder à mon compte

@lezmar63 Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

@backmarket STOP sending emails, I have them switched OFF, so respect my wishes

@ottob666 Hi — we hear your concerns. Your case is currently being reviewed by our escalation team, who are taking a closer look at everything you’ve raised. We’ll continue the conversation with you directly there to make sure this is handled properly. Thanks for your patience.

@backmarket or I continue the escalation with the ICO and the Financial Ombudsman. The 48-hour clock is ticking

@backmarket Back Market admits their 'technical review' is just checking the seller's paperwork, ignoring the physical proof of a stranger's data on the device. Buyer beware. @MartinSLewis @ICOMmv @db_digest

@ottob666 Unfortunately, we cannot message you since you are not following our account.

@backmarket Then send a message

@Joe670817450953 Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

@backmarket @backmarket this laptop was used for work. Your failure to respond is now disrupting my ability to work and affecting my income. This needs dealing with properly and urgently.

@backmarket this is getting ridiculous. I raised a support case, followed up repeatedly and I’m still left waiting with no proper update and no resolution. This needs sorting urgently. Attached for context. More than a day with no response.

@ottob666 Due to privacy concerns, we cannot correspond via public replies. However, if you still need asssistance, we can help you via DM

@backmarket What did youbwant to know?