Back Market

@sltheocv Bonjour, Je suis désolée d'apprendre que vous avez rencontré un problème avec votre commande. Pouvez-vous me communiquer votre numéro de commande ou adresse mail en privé afin que je puisse vous aider ? À très vite en DM.

mon iphone vient littéralement de canner 3 jours avant que je parte en corée, je suis bloqué étant donné que jdois l'envoyer pr réparation et je peux juste attendre comme une salope :') @backmarket sah sah j'ai envie de faire une dinguerie

@chaussette13sal Bonjour Samuel, Je suis désolée d'apprendre que vous avez rencontré un problème avec votre commande. Pouvez-vous me communiquer votre numéro de commande ou adresse mail en privé afin que je puisse vous aider ? À très vite en DM.

Bonjour @BackMarket, dossier bloqué depuis plus de 2 mois (colis en anomalie + vérifications effectuées). Compte bloqué, aucune réponse du service sécurité. Pouvez-vous m’aider à débloquer la situation ? Merci.

@sand_i_ Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

@backmarket ive just purchased a Samsung s23 ..but inadvertently seem to have paid with the trade in option...it is only £4. ...but I don't want to trade in .could you let me know who I should contact please

@CaeruleanSea Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

@backmarket hi guys, ordered an s23 from you & got an s22 delivered instead. How do I sort this?

@DavinderS27038 Hey there, I’m so sorry to hear that! Can you please send a DM with the Back Market order number and email address associated with this purchase so that we can take a look for you?

@backmarket goods in fair condition sold as excellent on Uk portal. Customers are charged of quality assurance fee and sellers are sending items that doesn’t match the description. Even though one can easily see greasy hand marks on the item. Can share order number if required.

@YungRoyalt42789 Please DM us so we can look into this for you!

@backmarket ordered iPhone 15 pro max hope to get in 2 days but was going to the wrong addr bc of a typo ave, instead of st. The postal knw it was wrong addr & it been in the postal facility longr thn week bc ur policy they aren't allowed to confirm addr change to the shipping

@gutterzguppy Please DM us so we can look into this for you!

@backmarket in order a phone that was to be delivered to my girlfriends address. The next minute after the payment cleared in realised the site picked up my name so I changed it in my profile to hers. It's been an absolute nightmare trying to get a reply from your team

@JordanSama26 Je n'ai malheureusement pas de visibilité sur les ajouts à venir, j'en suis navré.

@backmarket Et actuellement c’est prévu pour bientôt ??

Bonjour @backmarket pourquoi vous ne vendez pas de switch 2 ??

@_daniVLC_ Perdona Dani pero no hemos recibido los datos por privado.

@backmarket Gracias por la rápida respuesta. Ya lo tienes en tus DM

Hace dos días que compré en @backmarket un iPhone reacondicionado y ha venido con el paquete manipulado y el precinto de seguridad/garantía del teléfono (donde dice "inválido en caso de apertura") roto y abierto. Es imposible hablar de manera fluida con vosotros, me abren un chat al que no responde nadie y no hay teléfono alguno al que contactar. Y aquí sigo, a la espera.

@mightyroyals We're sorry there's been a delay with your delivery! Could you please DM us so that we can look into this for you?

If you want your item fast DO NOT USE @backmarket ordered well before the 1pm cutoff for same day dispatch and paid for expeditated delivery and not even dispatched. Seller not even responding to customer service. Should of stuck with @AmazonUK.

@mrs_johnson909 Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

Terrible service from @backmarket .. ordered a phone, arrived and it’s stuck in restore mode, unable to use. One reply telling me to return and now ignoring my messages for return details. AVOID AT ALL COSTS

@ericlahti1 We're so sorry to hear that! Please DM us so we can look into this for you.

I've usually had good luck with @backmarket, but thanks to someone else's fuck up, it looks like it's going to take 2 1/2 to 3 weeks to get my replacement phone. And that's with me paying extra for expedited shipping. #prettyfuckingpissed

@P4mui Bonjour, nous faisons le maximum pour que ce site soit suspendu !

Hello @backmarket le site est toujours présent et peut encore faire des victimes. Est-ce que des actions ont été prises ?

@xavimoni Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

Don’t be fooled: @BackMarket is just a tech version of AliExpress. They are mere intermediaries for third-party repair shops with ZERO quality control. My foldable screen failed due to hinge fatigue, and they’re denying my warranty over 'cosmetic wear'. Disgraceful service.

@abimc Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

@backmarket customer service email from 3rdperson saying I have to contact DHLecoms-automatic msg from them says I need to go2 sender because this package cannot be delivered. I have asked this to be escalated and investigated. All I want my mobile phone.help!!2wks

@pat_inthyhat Hi there! Sorry to hear that, do you mind shooting us a DM so we can assist you further?

Bought a replacement from @backmarket and it showed up carrier locked lol Do not ever do business with them, just buy on ebay. Incompetent.

@ElPabloHadj Bonjour, Je suis navré de constater la suspension de votre compte, je vous invite à répondre au mail reçu si vous souhaitez apporter des informations, ou me contacter en privé en indiquant votre numéro de commande. Bien à vous.

@BackMarket Je renvoie ma trottinette pour un souci technique → problème toujours là. Je signale ça → mon compte est suspendu. Aucunes explications et aucun retour valable. Sérieusement ? C’est quoi ce service client ? @_BackMarketCS @backmarket_cs

@BeyondGrave So sorry to hear about your experience! Can you shoot us a DM so we can look into this further with you?

How to reach @backmarket support for return? Sent me beat up device that won't charge as "Excellent condition" Chat support hasn't responded to me in 2 days despite status showing active a day ago.