Hive Helper UK

@_MeJAdams Clear Cache & Data: For apps or browser errors, clear temporary files. Disable Third-Party Antivirus:Temporarily disable security software to see if it is causing conflicts.

@HiveHelper No. You mis understand. This is not any app. This is your website

@HiveHelper how can we get support - cannot login to your website, just days “an unexpected error occurred” - and the “support pages” are next to useless - all they tell me about is how to create an account!

@_MeJAdams Sorry Joseph, we are not experiencing any issues at the moment Can you try Common Fixes for Unexpected Errors: Restart the Application/Device: Often resolves temporary glitches. Update Windows/Software: Check for updates in Settings (Windows) or the App Store (macOS).

@Victrix75 Hi Vix, If you are having any issues or require assistance can you DM us your name, address and email and an outline of any issues so that we can assist further ^regards Carole

Ok @HiveHelper Some feedback: 1. 😍Thermostat, I like this feature! 2. 🤯What if I go to the loo/make tea a lot? Does it turn it back on when I walk back in? What if someone else is watching? 🤦‍♀️ 3. 🧐How much energy will be wasted by these turning on and off all the time?

@Col_In_Devon Hi Colin, this would happen if your heating devices have been reset and paired back with the hub. Can you send a DM with your address, postcode and email and I can check your account to see what's happened? Kind regards, Paul

@HiveHelper Woke this morning to find my heating schedule completely reset and the temperature set to 7C. Any reason why this might be?

@Crocidolite11 Thanks for your feedback. There are several factors that need to be considered, The best way to proceed is to have our dedicated team assess your situation and provide you with a no-obligation quote. There’s absolutely no commitment required on your part to accept the quote. ^CM

@BurridgeLes12 Hi Les, Apologies for the delayed reply. We have responded to your DM. Kind regards, ^CM

@HiveHelper Good morning Hive support Please check your DM from my good self

Hi No this is not a known issue, can you reply with your name, address and email so that we can look into this for you please Regards Carole

@PaulKelly3 Hi Paul, If you can send us the details of your Hive account, including your full name, address with postcode, and email, along with a short summary of how we can help, we can look into this for you. Kind regards, ^CM

@HiveHelper Can I speak to somebody over the phone please?

@adrianjohnson Hi Adrian, There’s no known issue. If you are still experiencing problems, please send us a direct message with the following details for your Hive account: Full name Address including postcode Email address Once we have these, we can investigate further for you. ^CM

@HiveHelper Is there an issue with the web app? I log in but then I get an error message saying there is an issue with log in!

@jonrawson Hi Jon, I am sorry that your having issues, if you can DM us your full name, and title, address , email and mobile number we can try from our side, we are not aware of any issues at the moment ^regards Carole

@HiveHelper is there a problem with your registration web page and app registration? Tried numerous times over the last couple of hours and get this message every time.

@Col_In_Devon HI Colin, I am sorry about this and will pass your feedback regarding the app to our developers. ^regards Carole

@HiveHelper Oh, that's disappointing. I've not seen any notice that this is happening. The web interface (while not perfect) is easier to navigate than the app, especially when it comes to easilty changing a heating schedule. I just find it clunky and awkward. Thank you for letting me know.

@HiveHelper Hi, I'm not receiving the verification SMS when logging in on a desktop browser. It didn't work this morning (about 6.30am) and it's still not working now. (Also, can't you add a 'Stay logged in' instead of logging out after only a few minutes?)

@Col_In_Devon Hi Colin, The website is no longer supported for these functions, it may well work for some aspects, however we do advise that you use the hive app as the website access will be closing soon ^regards Carole

@HiveHelper Your website has an entire element for controlling heaitng online (!)

@scousepete4 Hi Pete, I am sorry that you have not been able to speak to anyone, can you DM us your name, address and email and an outline of the issue, so that we can look into this for you

@HiveHelper why is it impossible to speak with anyone at Hive (apart from a virtual assistant)? I have an issue with heat on demand that I’m unable to resolve (thermostat conflicting with TRV’s due to changes in the way Hive now operates)

@iyonceflame Hi India, Can you confirm your name, address and email via DM and advise which devices you would like removed please ^regards Carole

@HiveHelper hi there, I need help removing my hive devices from my account as I cannot connect my hive to boiler. Thanks

@HSugarcube35 Hi I am sorry that you are having issues, can you DM us your name, address and email so that we can send a password reset email to you please ^regards Carole

@HiveHelper i cannot log on to the app or via the webpage. Says there is an error. Ive ask for my password to be reset but nothing is turning up in my inbox. When I did the chat with the chat box. It doesn't recognise my details or when I called the customer line telephone number

@susan_munns Hi Susan, Apologies for the issue. If you need any help, please send us a DM with the details of your account, and we can look into this for you. Many thanks. ^CM

@HiveHelper 6 week old thermostat system and now the hub will not connect. Because I purchased from Amazon is the faulty hub not under warranty? Hive customer service seems to think Amazon has to deal with it at my expense.

@deli_tracey Hi Tracey, Apologies for this, we’ve now replied to your DM. Many thanks, ^CM

@HiveHelper why has no one responded to my query days back ?

@kdear57 Hi Kevin, I’m sorry you’re having issues. Please send us a DM with your account details, We can investigate further. Kind regards, ^CM

@hivehelper Does the Hive app work on IOS 18 and above now? Seems like it’s been a long time that it’s not been working on iPhones not connecting to the hub (saying it’s offline) when it’s not and as such rendering the app useless! Will this ever be resolved ?

@BadgerLiam Hi Liam, I'm sorry you're having issues, I have found this guide here which should help explain hivehome.com/ie/support/Hel… Many Thanks ^CM

@HiveHelper recently been have issue with my hive thermostat. For some reason it turning the heating on for 5 mins then back off even though it no ware near set point. I am concerned that such short cycling is bad for my boiler