Joseph Adams

@HiveHelper The issue occurs over multiple computers. With multiple browsers. One of which has never logged in before

@_MeJAdams Clear Cache & Data: For apps or browser errors, clear temporary files. Disable Third-Party Antivirus:Temporarily disable security software to see if it is causing conflicts.

@HiveHelper how can we get support - cannot login to your website, just days “an unexpected error occurred” - and the “support pages” are next to useless - all they tell me about is how to create an account!

@HiveHelper Is this the standard of tech support ? Waiting days for a reply then “do updates”!

@_MeJAdams Sorry Joseph, we are not experiencing any issues at the moment Can you try Common Fixes for Unexpected Errors: Restart the Application/Device: Often resolves temporary glitches. Update Windows/Software: Check for updates in Settings (Windows) or the App Store (macOS).

@HiveHelper No. You mis understand. This is not any app. This is your website

@_MeJAdams Hi Joseph, I am sorry that you are having issues logging in, this issue would indicate that your device may be requiring a restart, update, or clearing cache to resolve. You can also uninstall and reinstall the app which will clear the cache and update the apps latest version

@SamsungUK worst support ever for your home appliances. Forced to use an online portal, which eventually gets you to a person who disconnects. On second attempt get fobbed off with an escalation who will call back in 24-48 hours. When that call comes, get told wait another 24-48!

Really poor support from @remarkablepaper - say they will do something. Let you down and that’s point it. Someone needs to get act together

@nationaltyres No it’s been too long. Clearly customer service is not a priority

@_MeJAdams We are very sorry to hear that you have not had a reply, from customer services, this can take between 7-10 working days.

@nationaltyres - emailed customer services and no reply. I will never use this company again!

Buy a @LandRover_UK they said. What they didn’t say was yearly issues. Parts supply issues and the warranty which leaves you abandoned. Shocking service and you pay for it!!!

@nationaltyres - emailed about an issue with booking - Ignored. Called help desk - was hung up on after waiting 12 mins for someone to answer. Emailed customer services and no reply. What terrible service !!

@nationaltyres I did. 6 days ago. And have been ignored. And just to clarify, I called. Was transferred. Was transferred and then was hung up on.

@_MeJAdams We are very sorry to hear you are not happy, if you would like to discuss this further, please send all the details to customer services at customerservices@halfordsautocentres.co.uk

Shockingly bad service from @nationaltyres - poor systems, wasters time and when trying to contact was ignored. Called and was hung up on. This is absolutely shocking!

They have mentioned phone. It there is no phone number. They make it really hard to get any help

Poor show from @HiveHomeUK @HiveHelper I need support with an issue, and there is no way to contact. The chatbot is useless and I hold no hopes for a reply to the whats app. Whatever happened to a phone number?

@HiveHelper Your what’s app support took hours to get back to anyone. I managed to get things sorted but really disappointed in this lacklustre approach to support.

@_MeJAdams Hi Joseph, I'm sorry about this, you can contact us by phone or WhatsApp via bddy.me/40IjzAT (just select the topic you need help with) Alternatively, you can send over a DM with your address including postcode and your email please. Many Thanks, ^CM

@HiveHomeUK @HiveHelper Really disappointed at the poor quality of support by these guys. Having issues, the chat doesn't provide any use (it's some basic chatbot) and the only option is to "use whats app" - which "may take hours" - and the @hivehelper account can't be messaged!

@enterprisecares No - I've given you guys plenty of chances, but you haven't cared enough to engage. It's a simple matter of courtesy and customer service, clearly lacking in your company. You have my details, you can reply to me if you want to discuss, but that actually means contacting me.

@_MeJAdams Hello, please refer back to your ongoing DM with us if you need further assistance in the matter. Thank you. - DR twitter.com/messages/compo…

Quick follow up. @enterprisecares messages me to say a manager would be in touch. He was, he arranged a call and was late then never replied again. @enterprisecares said they'd escalate. No surprise, nothing came of it. Seems poor service is as standard.

After a recent breakdown, @Enterprise were truly terrible to deal with. Left me without any transport (even though they were meant to) - honestly say next time I'd need to rent anything, I will avoid them.

3rd fault with car this week. Needs to be recovered to a dealership to be fixed. Let down by @LandRover_UK and their hire cars though. :(