Flo from Progressive

@Djunho8 I’m listening and can understand your frustration. I’d like to review your claim and make the appropriate parties aware of your concerns. Can you please send a DM with your full name, policy or claim number? ^SJ twitter.com/messages/compo…

@unstablecoconut I’m listening and can certainly understand your frustration. I’d like to review your claim and make the appropriate Management team aware of your concerns. Can you please reply to this DM link with your full name and best contact number? ^SJ twitter.com/messages/compo…

@Startrek0025 I hear you and this certainly isn’t the experience we’d like you to have. I’d like to review your claim and help get you a call. Can you please send a DM with your full name, claim number and best contact number? ^SJ twitter.com/messages/compo…

@progressive My car was unattended and hit by someone that has Progressive and I started a claim with them . For some reason Progressive is not responding to my calls and messages. After a month, my car has not been fixed yet. I need someone to reach out.

@Im_Just_Saying4 I’m listening and can understand your frustration. I’d like to review your claim and make the appropriate parties aware of your concerns. Can you please send a DM with your full name, claim or policy number? ^SJ twitter.com/messages/compo…

Everybody I have told this story can't believe that this is car insurance. THEY ONLY PAY 75% OF A TOTALLED VEHICLE! THEY DON'T REPLACE THE VEHICLE IF THERE ARE MULTI-AIRBAGs SET OFF. YOU TOOK MY CAR AND MADE MONEY ON THE CLIP AND ONLY PAID OFF 75% OF THE LOSS

@dracphelan I hear you and this isn’t the experience we’d like you to have. I’d like to review your claim and help get things moving in the right direction. Can you please send a DM with your policy, claim number and best contact number? ^SJ twitter.com/messages/compo…

@brandonpromo I’m listening and can understand your frustration. I’d like to review your claim and make the appropriate Management team aware of your concerns. Can you please send a private message with your policy, claim number and best contact number? ~Salihah twitter.com/messages/compo…

@sdkashif2050 I’m listening and this isn’t the experience we’d like you to have. I’d like to make the appropriate Management team aware of your concerns. Can you please reply to this DM link with your full name, policy, claim number and best contact number? ^SJ twitter.com/messages/compo…

@progressive @ItsFlo Progressive got the worst claim response ever!! Will reach out to people on every social media. Horrible, absolutely Horrible. @StateFarm @GEICO @LibertyMutual @chicagotribune @Suntimes @ABC7Chicago @AFSCME

@Tristin72415886 I’m listening and I’m sorry we didn’t meet your expectations. I’d like to elevate your experience to our Roadside Managers. Can you please send a DM with your full name, policy and phone number referenced for service? ^SJ twitter.com/messages/compo…

AND HONESTLY @progressive I WOULD LOVE A REFUND OF THE $95 FUCKING DOLLARS YALL CHARGED ME BECAUSE THE FIRST DRIVER DIDNT EVEN SHOW UP, THEY CHARGED MY CARD BEFORE THE SERVICE WAS EVEN COMPLETED. REALLY RIDICULOUS WORK. IM PAYING ALL THIS DAMN MONEY MONTHLY FOR THE INSURANCE.

@progressive personally I have a actual bone to pick with y’all right now and I’m actually upset because…. WHY THE HELL AM I PAYING FOR FUCKING INSURANCE AND YALL ARE CHARGING ME FOR ROADSIDE ASSISTANCE. LIKE YALL SERIOUSLY CHARGED ME $95 JUST TO DISPATCH A DRIVER TO ME????

@joemanns I hear you and can understand your frustration. I’d like to make the appropriate Management team aware of your concerns. Can you please reply to this DM link with your full name, policy and claim number? ^SJ twitter.com/messages/compo…

When you tell @progressive there was no damage before the hurricane and after the hurricane there was damage...and their response is "we appear to have a difference in option" and then deny your claim. 😡

@dorcas171 I’m listening and this isn’t the experience we’d like you to have. I’d like to make the appropriate Management team aware of your concerns. Can you please reply to this DM link with your full name, policy or claim number and best contact number? ^SJ twitter.com/messages/compo…

@progressive do not use them. I’ve had horrible customer service in dealing with a car accident where it was NOT my fault. No response from adjuster and no follow through. I’m out of pocket almost $2500 and they don’t care! Horrible! Never had this issue with @GEICO

@L_a_r_a_m_i_e I hear you and this isn’t the experience we’d like you to have. I’d like to review your claim and make the appropriate Management team aware of your concerns. Can you please send a DM with your full name, policy, claim number and best contact number? ^SJ twitter.com/messages/compo…

@progressive Committed to not calling back, giving out misinformation or none at all, and being unpleasant? Only been trying to get in contact with a competent person about a claim for two weeks. Ignoring your customers is a wild business model.

The game may be over but our commitment to protecting the things you love will never end.

@suhee001 I’m listening and I'm sorry this claim hasn't been resolved as quickly as you hoped. I’d like to review your claim and make the appropriate Management team aware of your concerns. Can you please send a DM with your full name, policy, claim number and best contact number? ^SJ twitter.com/messages/compo…

@progressive Why would anyone select Progressive? Still waiting for settlement of my flood claim for Helene. Actually told to follow up with then claims adjuster myself. Surprised as I don’t work for Progressive, but apparently you are running a self serve business.

A lopsided score can be overcome. A lopsided foundation? Could be trouble. Straighten out your home coverage with a policy from Progressive.

@susantaytay @progressive I’m listening and this certainly isn’t how we’d like you to feel when you have a claim with us. I’d like to make the appropriate Management team aware of your message. Can you please send a DM with your full name and claim number? ^SJ twitter.com/messages/compo…

@progressive Maybe stop paying @ItsFlo for her ads and pay for damage your customers make to others property. I have a police report, your driver information, she has YOUR insurance and your refusing to pay because YOUR customer won't return your phone calls. This is not right

@heavensgift16 We think you're the best as well!

@HipHmschoolMoms We’re sad to hear this and we’d like to see if we can look into this for you. Please use the link below to send a direct message with your full name, policy number, and email address. ^KQ twitter.com/messages/compo…

@progressive just increased my insurance because my kids live on campus in Memphis. If they lived here & commuted 120 miles round trip per day, it would cost less than them living on campus; parking is in secured lots & driving FAR less w/ good student discounts. #makeitmakesense

@iamChanMann Sorry for the delay in getting back with you. Let's look into this further with you. Please send a direct message with your name, email address and policy number. ^KQ twitter.com/messages/compo…

Since we on the topic, @progressive got me insuring my pops who don’t live here. He got his own car insurance, I got mine. Why continue to finesse?!

@JamshaidFaysal We're sorry to hear this and not the experience we want you to have. Let see if we can help you here. Please send a direct message with your full name, email address, policy number and any additional info you'd like to share. ^KQ twitter.com/messages/compo…

@progressive 2+ years of being a loyal customer, never missed a payment never submitted a claim. Just plain run of the mill, meat and potatoes kinda guy. Called customer service 2 days in a row, coldest responses ever. Whoa !!! Thank you

@OpieBjj @progressive Hello- I’m here to help. I’d like to look at your claim. Can you DM with your claim number and any further details you’d like to share? ^AB twitter.com/messages/compo…

@progressive I am extremely frustrated with the lack of support. I am owed $3500 and have received 0 help from my assigned adjuster, her supervisor, and just got hung up on by the person I was transferred to. #CustomerServiceFail Can someone please actually help me?

@That_Carter_Boy We’re saddened to hear that you weren’t able to get in touch with us when needed. We’d like to see if we can look into the situation here. Please send us a direct message with your full name, policy number, email address, and any additional info you’d like us to know. ^KQ twitter.com/messages/compo…

The fact that i haven't been able to get in touch with a human at @progressive in 3 days is insane. Where the fuck is @ItsFlo

@VileJinx We'd be happy to see about opting you out of the Snapshot program. While we can't make that change here, please reach out to us by phone 24/7, 855-266-8485 or log into your policy and choose the "Chat" option Monday-Friday from 5AM-12AM ET. ^KQ

@progressive snapshot is the worst!! My rate is really going up over $300!! I want to opt out but your website isn't letting me!!