Pippa Murphy

@EtihadHelp You sent me a pro forma message which didn’t reply to anything raised in my message

@PippaMurphy1 Hi Pippa, we have replied to your private message. Please take a look. *Tony

@etihad we know the situation is tough but you need to provide a proper means of communication. Stranded in Sri Lanka with nothing from you other than being kicked off queues after hours of waiting. Business class to London Heathrow cancelled and no help from you at all

@EtihadHelp Please help. Someone has just called me claiming to be from Etihad claims department. They asked for my email and booking reference and said to get compensation I needed to download an app. Please assure me this is either legitimate or that they cannot cancel my flight with this

@PippaMurphy1 Hi there, we are sorry to know your flight is impacted, our teams are working on this and shall update you as soon as possible via the contact details on your booking. Thank you for your continued patience. *Aya

@EtihadHelp We have now rebooked for Thursday but doubt that will happen and will face the same problem all over again. Trying to stay with my sister so we can keep cost down but she is on a separate booking ref which has made it harder and even more stressful

@EtihadHelp The problem is, you say you’ll update people but you’re not actually doing that; you’re waiting for people to contact you which is an almost impossible task. The links you provided in the cancellation email didn’t work and you didn’t get in touch with revised scheduling

@helpteam3426 We finally got through on the chat after 6 hours and are rebooked for Thursday however, we are not optimistic about this flight operating and fear facing the same stressful process all over again. We’re looking have been provided with no practical assistance whatsoever.

Placed an order with @RalphLauren 20/7 for delivery 24/7. UPS sent various updates for delivery, mis sorted twice then said they delivered when they haven’t. RL told me they’d redeliver today but they haven’t and neither has UPS called me which RL also promised.

@British_Airways I’ve now sent about three private messages and just get an automated response

@PippaMurphy1 Hi Pippa, we're sorry to hear this. Please can you DM us your full name and Club number so we can take a look at this? JulieR twitter.com/messages/compo…

@British_Airways 75,000 avios taken from my account not by me and I wait a week to get a generic meaningless response that totally ignores everything I said. This is theft or hacking and you do nothing about it and can’t even give me details on who used the points

@British_Airways over a week since avios points disappeared from my account through either theft or hacking and I get a generic useless response after raising a complaint. Someone please tell me how I get an answer to why these points have disappeared from my account.

Don’t try and order large electrical appliances from @JohnLewisRetail anymore. Utterly shambolic service where one part of the organisation doesn’t know what the other is doing. Rude customer services personnel with no appreciation of how frustrating the shambles is for the user.

@British_Airways I have now been able to get back into my account

@PippaMurphy1 It's been reported as a high priority. Anthony

@British_Airways help please. Trying to log in for a flight tomorrow and I’m blocked out of my account online and on the app. When will this be fixed?

@British_Airways Ok. FYI, I can’t log in online either - just rejects all my details even though I know they are right

@PippaMurphy1 Hi Pippa, we're looking into this for any issues. Anthony

@quookeruk don’t keep parts for old systems, charge you £125 for an engineer to tell you that, offer 10% off new system but fail to tell you their listed prices are 10% above the RRP as specified on third party sites. A bit misleading imo .

@Zone3official shocked by your service. First wear with aspire wetsuit, put on properly, but has several rips, not caused by swimming or nails. With an experienced swimmer and no damage to hers. No refund or repair. So disappointed.

@Vodafone_CEO reporting serious breach of security. You have given a third party access to my account but your chat service has told the third party it’s for me to sort. Answer asap. Report to ofcom in 24 hours if no reply

@EurostarUK now been waiting over an hour to speak to someone about the fact you have illegally taken £1,100 of my money. And you can’t even reply to messages either.

@EurostarUK you’ve taken £1,143, sent me this message but aren’t taking any calls. Please advise asap

@fredds_flowers I have been in touch and on 20th of January it was confirmed by email by Hannah that you had incorrectly taken payment twice. I was told a refund had been given. I waited 10 days (which by the way is excessive) and it’s not in my account. Yesterday I was told it hadn’t been done

@PippaMurphy1 Hi Pippa, Thank you so much for getting in touch and we're sorry to hear about this. If the charges are legitimately incorrect then we should be able to provide a refund. Please don't hesitate to give us a ring on 0208396696 or drop us a DM!

@fredds_flowers incorrectly double charged me £150 and can’t provide a refund. Beware