SWR Help

All aboard to LEGOLAND Windsor! 🚂✨ Today we unveiled the LEGOLAND Locomotive, a celebration of both LEGOLAND Windsor Resort's 30th birthday and our new Arterio fleet, now operating 500 services every weekday. 🎂🎈

@vodkasalsal Hi Sally, I am sorry to hear this; please make a claim to our delay repat team at customerrelations@swrailway.com and they will be able to help ^MC

@SW_Help Hi how do I get my email address into my personal details on my claim for train delay, it’s there but not lit up and it won’t let me type it in or highlight it?

@CharlieLaurie Hi, the 15:24 service from Basingstoke to Waterloo will run next to Hampton Court, it is scheduled to depart from Waterloo at 17:06 ^MC

@SW_Help @harryb3417 Do you know what route 455 will be doing after Basingstoke to London Waterloo

Not sure if its a-load of rubbish or true. But I’ve overheard 1:42 Waterloo to Basingstoke is 455’s @SW_Help

⚠️On Saturday 21 & Sunday 22 March, lines in the Wimbledon area will be closed for engineering work. ⚠️ Main line services will be diverted, and buses will replace trains on some suburban routes. Please plan ahead 👇 southwesternrailway.com/plan-my-journey

@CharlieLaurie @harryb3417 Hello Charlie, this is scheduled to be made up of 450 units today. ^GG

@SW_Help @harryb3417 Hi is the 16:55 service to Alton going to be a 455 instead of a 450?

@angel_jackapoo Hi there, I apologise about this, if you wish to make a formal complaint about this, you can do so on our website here: southwesternrailway.com/contact-and-he… ^LJ

@SW_Help this morning on your service to Exeter a rude member of staff came on board with a family of 4 to insist to people already sat on a table that this family needed to be sat together, on a busy train. There were lots of 2 seaters. Why !

✅ Trains are now running normally following the police dealing with an incident at West Byfleet and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following the police dealing with an incident at West Byfleet, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 13:30. More information: southwesternrailway.com/disruption

⚠️The police dealing with an incident is affecting the railway at West Byfleet. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@Millertime1976 Hello, I am sorry for the inconvenience caused, if you would like to see the reason on why engineering work is required, you can check this on the link below. networkrail.co.uk/running-the-ra… ^GG

@SW_Help last October you said it be the last one. This is the second time this year you're closing the lines. What could possibly be the need to keep closing it down every school holiday

⚠️ Engineering work will close lines between Fareham, Havant and Portsmouth from Saturday 28 March to Thursday 2 April. ⚠️ Buses will replace trains throughout. For more info, please visit southwesternrailway.com/plan-my-journey.

✅ Trains are now running normally following a safety inspection of the track between Botley and Fareham and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a safety inspection of the track between Botley and Fareham, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 13:00. More information: southwesternrailway.com/disruption

⚠️A safety inspection of the track is affecting the railway between Botley and Fareham. Trains may be delayed or revised because of this problem. More information: southwesternrailway.com/disruption

🗓️Just one week to go until we begin our upgrade work on the railway from Portsmouth Harbour to Havant and Fareham 🚏🚌Buses will replace trains on the line so please make sure to check before you travel 🔗To find out more about the work we're doing, please visit networkrail.co.uk/our-work/our-r…

@nationalrailenq @MadKenO Hi Ken, thank you for letting us know. This fault has been reported to the relevant team and is currently under investigation with them. My apologies for any inconvenience caused. ^LJ

@MadKenO Hi Ken, Oscar here today. As Salisbury is managed by @SW_Help, I'll loop them into this conversation so they're aware.

@nationalrailenq another day at salisbury and the board still doesn't work 😑

Hi Sophie, I believe annual season ticket are used in paper form only. I would advise contacting our customer service team on 0345 6000 650, Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 –16:00 or complete our enquiry form here: help.southwesternrailway.com/hc/en-gb/reque…. Then a member of the customer service team will be able to look into this for you. ^LJ

@SW_Help hi all, can I replicate my annual season ticket as an eTicket on my mobile device for convenience at the ticket gates. I’d still carry my photocard of course. Please advise