TrueCar

TrueCar uses real transaction data to help you understand whether a price is competitive before you ever step into a dealership. We’d be happy to take a closer look at your specific offer. If you DM us your contact information, we can reach out to answer any questions you may have

@truecar why is your offer the same as the list price on the dealer's website? how are you taking a cut of a price that's both public and standard? isn't your whole thing to get me a better deal that reflects the actual sale price as opposed to the list price?

@2comprendre Hello, thanks for bringing this to our attention. We would love to get in touch to learn more about your experience. Please send us a message with your contact details so we can get in touch or give our team a call at 888-878-3227.

@TrueCar do you want to know when one of your reseller partners has broken your transparent pricing policy by listing a significantly deceitful price of a vehicle?

@buckmasterj @buckmasterj please give us a call at 888-878-3227 so one of our team members can speak with you directly and help clear things up.

@TrueCar Already filled out forms on the website several times with no response!

@JamesWasta60649 @Uber_Support @UberEats Hi James!, Thanks for the feedback! For questions about the TrueCar for Uber Auto Buying Program, please contact our support team at 1-833-502-2558 — we’ll be happy to help.

*Update* This was the only response on the app, the support agent closed the case. This is laughably incompetent. @TrueCar, @Uber is making your company look terrible by including your name on this scam

@Uber_Support I am a driver on your platform and I purchased a vehicle using the Uber-Truecar EV Incentive in March. I completed the guidelines of the promotion. The promotional payment is now 6 months delinquent. Uber support has been contacted over 20 times, with no resolution

@Dirtybootsmo Hello @Dirtybootsmo we would love to talk and assist you any way we can. Please send us a DM with your contact information so our team can reach out. You can also give us a call at 888-878-3227.

@TrueCar So far I am pretty certain @TrueCar is a scam. Will update once/if they get back to me.

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@GilbertxGallego Hi Gilbert! Thank you for your feedback. We will ensure it is shared with the appropriate parties for review. Please give us a call at 888-878-3227 if you have any additional questions.

@TrueCar Its difficult to use your site without the sliders. Is there a way to get the sliders back to your site?

@michaeljoba Hi Michael, we are sorry to hear your car buying process hasn't been easy. We'd love to have a conversation with you and figure out what went wrong. Please send us a message with your contact details so we can get in touch or give our team a call at 888-878-3227.

@TrueCar I can't seem to find the save search button on the app

@dot_silk Hi DotSilk, we are sorry to hear your car buying process hasn't been easy. We'd love to have a conversation with you and figure out what went wrong. Please send us a message with your contact details so we can get in touch or give our team a call at 888-878-3227.

hey @TrueCar how come yall changed your filter settings? now i cant even search engine sizes. this "simple" search is complete garbage. put it back.

@dwaybeerspod Thanks for sharing your TrueCar experience. We understand how this could be frustrating and we'd love to learn more. Please give us a call at 888-878-3227 so we can try and figure out what went wrong.

@TrueCar your site is truly awful. You go there looking for prices on cars and get bombarded with 10 texts, calls and voicemails within 5 mins of clicking a button. Crazy business model. Harass people.

@carlsteve31 Can you please try sending a message to us on Facebook or Instagram with your contact details for us to call. If those options are unavailable to you please send us an email to feedback@truecar.com. Thank you and looking forward to hearing from you.

@TrueCar I tried it's saying I need to pay for a subscription

Buy a car through @TrueCar& @Uber they tell you!you'll get a $1000 dollar credit after 100 rides they tell you! And almost 3 months later you call and someone tells you to wait 30 day's call again only to be told we're going to escalate this 🤦.total BS

@carlsteve31 @carlsteve31 Please send us a DM with the best contact number so that we can reach out to you.

@TrueCar I called im still getting the runaround

@kandivenkat We would love to assist you with reporting a purchase. Please send us a message with your contact information and we will have someone reach out to you or you can give us a call at 888-878-3227.

Hey can You DM me, I need to report a Purchase @TrueCar

Gorkem, Thanks for your inquiry! Please note that the price for the unit does not include tax, title and registration, or dealer fees. These additional costs are standard and necessary for completing the purchase and transferring ownership. If you have any further questions, feel free to reach out, and I’d be happy to assist!

@TrueCar why the price goes up when i click on the car? Is it a scam?

@carlsteve31 We would like the opportunity to look into this for you. Can you please send us a message with your contact information and we can have someone reach out to you with an update? Thank you in advance and we look forward to hearing from you.

@TrueCar All they will do is put you on hold and tell you they'll escalate it and forget about it!

@DrGoose305 Hello @DrGoose305! Thank you for bringing this to our attention. Please send us a DM so that we can gather more details and try to turn things around. Talk to you soon!

@TrueCar your service is bullshit! I got a email “offer” and the dealership told me it’s “fake”

@Umbraloquitur Thanks for reaching out and giving us the opportunity to earn your business! Please give one of our representatives a call at 888-878-3227 so we can answer any questions you may have and connect you with a local dealer who has what you are looking for.

@TrueCar Just checked your site for a used amazon Rivian Van nationwide, none available as yet or going like hot cakes. ;)

@Royal_1836 Please give us a call at 888-878-3227 we are happy to help.

@TrueCar I would, but it says I need to be a premium member to message you guys

I guess @TrueCar doesnt want my 2015 Mazda CX-5 owned outright in perfect condition? Went through all steps to get an offer only for it to say "We cannot value your car". Called customer service and they said "Yea, sometimes it does that but you are free to try another company.