Zenith Support

@liamdfreeman Thanks for reaching out! I'm sorry you still haven't received your renewal quote. Please send us a DM so we can look into this for you - Leanne

@ZenithSupport are you still actively monitoring this account? I've requested a renewal quote from you and twice have been told you would send one. It's now less than two weeks until my policy expires and still no quote from you.

Please be aware of fake accounts. We will only contact customers from @ZenithSupport on X in response to queries or complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message @ZenithSupport or visit zenith-insure.com/get-in-touch

@AdeoyePrince14 @ZenithBank Hi. I'm sorry you haven't received a reply to your enquiry. Please DM us with your policy number and let us know how we can help - Leanne

@MickTime4Change Hi Mick, we have followed you so you can direct message us. Please send us your policy number via direct message and we will look into your query further - Rachael

@ZenithSupport you have taken my £500 but not provided the car insurance, 2 hours of excuses from poorly advised staff, feel free to check out P5NC12860 terrible customer service, technical error at your end at stage 2 of 2 but no fox rather than wait ten days for refund?

@juronich Hi Juronich, Please can you DM us your policy number so we can assist you further - Kirsty

@ZenithSupport Have you had a data breach? Just received an email suggesting I have an upcoming renewal and giving me a £5 Tesco gift voucher, yet my car insurance was NOT renewed with you back in 2023, so please explain what's going on?

@xpestcax Hello @xpestcax , thank you for the great feedback. I am pleased to hear you got everything sorted with your new insurance provider! - Rachael

@ZenithSupport Rachael you are an absolute star. Not only have you called me, explained everything and emailed me all the documents, but you've also gone an extra mile and called my current insurance company and sorted the issue with them too. Can't thank you enough.

@ZenithSupport - Hi can someone get in touch with me? I don't know if or how my claim has been settled and I don't know what information is being held on CUE...

@QpidAce Hi QpidAce, here at Zenith Support we are on hand to deal with any car insurance queries you have. Unfortunately we are not linked to Zenith Bank so would be unable to assist with any queries relating to this - Kirsty

@ZenithBank This @Zenithsupport is a serious scam nobody should fall for it pls

Enjoy seamless, safe, convenient, secure and innovative banking with Zenith Bank

@melmca Hello Melmca, thank you for contacting us. I will follow your account so you can direct message us. Please send us a direct message with your policy number and we will look to assist you further - Rachael

@ZenithSupport I've just had an incredibly frustrating call with your customer service team. The advisor was so rude and hung up on me! I rang to resolve my issue but don't want to be treated poorly again.

@capewell55 Hello, I am sorry you are having issues trying to contact us. Please can you direct message us with your policy and some further information on your query so we can direct you to the correct department - Rachael

@ZenithSupport 45 mins holding on, three different departments, twice to ‘Cleo’, what do I need to do to speak to a human being?

@stuhodgson Hi Stu, I have followed you so you can direct message us. Please can you include your policy number in the message, thank you - Rachael

@zenithsupport I need to get in touch with someone abut my account. Your website says it has live chat but its not working and neither is the contact link on the website. On twitter, you can send a direct message if you don't pay for premium ???

@My_Two_Penneth Hi, I am sorry you are unhappy with our renewal process and the price we offered, if you would like to discuss this further please direct message us with your policy number - Rachael Rachael

@ZenithSupport so you put my premium up by 63% after another claim free year, and then when I tell you I'm going elsewhere, you ask me to give you the opportunity to reduce the quote. Just PMSL. YOU HAD YOUR OPPORTUNITY AND BLEW IT!!

@asbosheel Hi, I'm sorry to hear you were unhappy with the premium offered for your renewal. If you would like to discuss your policy with us please drop us a DM - Kirsty

@JustineCase1971 @ZenithSupport Mine also went up by £120. I've never claimed either.

@JustineCase1971 Hello Justine- I am sorry to hear we have not been able to offer you a competitive renewal quote this year. If you would like us to look in to this further feel free to send us a private message- Laura

@g_brocklesby Hi @g_brocklesby I'm sorry to hear about your renewal and cancellation. If you'd like to discuss this further, please send us a DM - Rachel

@ZenithSupport now effectively charging me £160 to cancel the policy. How is this even legal?

@kizzierobinsonx Thank you for this great feedback about Kirsty! She is defiantly a very valued member of our team. I will pass this feedback onto Kirsty and onto her manager, thank you - Rachael

@ZenithSupport I wanted to highlight Kirsty from your team, who is an absolute asset to you! From the moment we spoke on the phone she stepped up and took ownership of an ongoing issue to make sure steps were taken to resolve it, which she is still doing now! Not only did she

@kizzierobinsonx Hi Kizzie, I'm sorry to hear about the issues you have experienced regarding the payments on your policy. Please can you DM us your policy number so we can look into this further for you - Kirsty

@ZenithSupport I don’t usually like complaining about companies on social media but I’m actually at a loss now after trying everything else! This is the second year I’ve been with you for car insurance after deciding to stay with you in September. My renewal price came up at over

@Reggaemaester Hello, the contact number for our customer service team is 0344 326 7573. Opening hours are Monday - Friday : 8:00 - 20:00 Saturday : 8:00 - 18:00 and Sunday : 10:00 - 16:00 - Rachael

@ZenithSupport I am trying to contact you to change my address but your online systems are not working and I cannot find a telephone number anywhere . Please advise.

@Reggaemaester Hi Johnny, please drop us a DM with your policy number so we can advise you further - Kirsty

@hanniehan93 Hi Hannah, please DM us your policy number so we can assist you further - Kirsty

@ZenithSupport how to I add someone on my car insurance for a few days?