Imelda McAloon

@HM_Passport my friend applied to renew his passport 9 weeks ago. He has tried to contact you numerous times but hasn't made any progress. He's going on holidays on Friday. Please can you help asap?

@ZenithSupport I've just had an incredibly frustrating call with your customer service team. The advisor was so rude and hung up on me! I rang to resolve my issue but don't want to be treated poorly again.

@SkyHelpTeam The first free date was supposed to be yesterday but no one from Sky turned up. Plus this is the fourth time Sky were supposed to sort this out. Shame on you @skytv for over promising what you couldn't deliver Sky Go is a very different experience for a 65 year old man

@melmca I am sorry that the team haven't been able to get an engineer out until the 3rd of January. You'll have been given the very first free date we have. Your Dad will still be able to get some Discovery channel content on Sky Go in the meantime. Thanks, Carol

@SkyHelpTeam I waited in all day for an engineer but no one turned up. My post op dad was really looking forward to having the service restored. No updates from you either. Really disappointed in your service. Please can you update me?

@SkyHelpTeam Carol I've just spoken to your customer support team who said they can't replace the box until 3rd January. This is incredibly frustrating. My dad was depending on having the Discovery Channel etc while he can't walk. Really poor service to a 20+ years customer.

@melmca If the engineer left the Sky + box and didn't install the Sky Q, it sounds like it wasn't possible to do that. The dish receiver is different for Sky Q so sending a Q box won't help, Drop me a Pm to chat more. Thanks, Carol twitter.com/messages/compo…

@SkyHelpTeam A TV engineer. They just need to replace the box. We were supposed to get a Sky Q box a few months ago. But when the engineer came that time he fixed some channel issues but left us with the old Sky + box, even though we have upgraded our subscription

@melmca I can imagine that must have been disappointing Imelda. Can I ask if it was a TV or Broadband engineer? Thanks, Carol

@ThreeUKSupport Thanks Rhiannon. I've sent you a DM.

@melmca Oh gosh, Imelda! That's not great, waiting around can be rubbish. If you want to drop us a DM specifying which documents you're after, we're keen to help out! -Rhiannon

@ThreeUKSupport I asked for some documents from your team last week but they have still not arrived. Your CS manager has ignored my email too. Please can you help? I'm so frustrated

@ThreeUKSupport Yes, I just need some bills emailed to me. All of 2017. Please can you do that?

@melmca We're sorry you're having issues getting through, Imelda. Is there anything we can help you with here instead? -Fraser

@ThreeUKSupport I've been waiting on online chat for an hour. Your customer service team have not connected with me. This is my 5th attempt at resolving my issue. Please can you get someone to respond to me? #frustrated

We cannot keep sweeping the discussion of mental health under the carpet. The carpet is bulging We need to let the pain, the tears, the confusion and shock kick us in to action We have to wake up and make change even though it feels too late. We have to make change for those

Great new job @StMungos Research and Evaluation Officer needed to help understand and build evidence for solutions to #homelessness and help achieve our ambition to #EndRoughSleeping Apply now! stmungos.current-vacancies.com/Jobs/Advert/18…

@Outreachjoe @TfL It's so frustrating Joe. And I don't understand why at Perivale Station 1.5 miles away you don't have to pay.

Dear @TfL why do I have to pay #20ptopee at Alperton Station? I pay you £194 monthly already. Surely you could waive the 20p toilet charge? Both on principle and because people don't carry cash much anymore #caughtshort #shortchanged

Dear British media when giving this #Brexitdeal ANY credibility PLEASE NOTE DUP do NOT represent the majority of people in NI Majority of people NI voted to REMAIN. *Deal* opposed by every other political party in NI & business groups It threatens GFA It is an UNWORKABLE SHAM

We're saddened to hear Steve, who ran @NHS with his son Tom last week to highlight the importance of blood donation, passed away at the weekend. Our thoughts are with Tom and his family. Read more about Steve's legacy here: insupportofsteve.com The @NHS team #insupportofsteve

To @sainsburys - "Stop with the excess plastic! You're killing sea life and making Attenborough angry!" Mel. London #couldntcareless

I’ll be proud to speak at the @peoplesvote_uk march tomorrow. Scotland voted to remain in 2016 but people across the UK must have the chance to get out of this Brexit mess. Whatever Scotland’s future - I hope independent - it is in all of our interests for UK to be in the EU.

Nigel Farage on #r4today unchallenged over his claim that "a very, very clear majority" now support No Deal. YouGov's poll yesterday showed Remain would beat No Deal 57 - 43. This man's lies have done enough damage to this country. We don't need any more of them now.

@boroughmarket What time does this run from on Sunday?