Michael Pritchard

@British_Airways I’ve sorted it now. But thanks

@blueghostuk Hi Michael. Can you please DM us some more information so we can try to help you with this? Jo

@British_Airways I’ve received a swipr link for myself, my 4 year old daughter and my 8 month old son. Only one of the links seems to work for me. Do I need to create an account for the children too? They don’t have a mobile number to register!

I’ve sorted it. Need three separate Apple wallet cards

@BootsHelp And it’s confusing as my order email said 0 bonus points.

@BootsHelp Ok. But should you really be publishing my order details in public. Please delete it and reply to the DM

@BootsUK can you help explain why my online order didn’t qualify for the double points promotion? I bought 1 item of bay formula but surely that doesn’t disqualify the entire order?

@BootsHelp Sent a DM - no reply 😢

@blueghostuk Hi Michael, we're sorry to hear this, please send us a DM so that we can look into this for you. Please include your email address, full name, order number and full address. We need this to verify your details and access your order. Thanks, Ryan. twitter.com/messages/compo…

Map also shows wrong information

@Tesco please make sure all pages of the app show correct opening times. Front page says open, store details say closed!

@sainsburys Hi Michelle, I have sent a DM, but you said earlier this week you fixed a bug that stopped people using gift cards and delivery pass and had to pay £40 cash, however this now works again as it has always done. Can you confirm the bug fix was incorrect and has been reverted

@blueghostuk Hi Michael, I can confirm our systems are working correctly. Please send me a DM in the link below with the name on the account, the first line of your address including postcode and email address. Michelle twitter.com/messages/compo…

@sainsburys can you confirm you have reverted the "bug fix" that stopped using gift cards and the delivery pass working together. I successfully placed an order for £89 with £85 gift card (plus 10p coupon)

@OliverBrearley @sainsburys they seem to have reverted the fix now (or realised they cocked up) - placed an order ok this morning

@blueghostuk @sainsburys

@sainsburys We have a mid week delivery pass and have an order for Tuesday evening. Why is your system now charging for delivery if the total to pay is less than £40, even though the total order is £108.57 - egift cards converted to coupons were allowed up until this week.

@mrs_p_85 @sainsburys they seem to have reverted their "fix" - waiting for confirmation from them - but I just placed an £89 order with an £85 gift card - no delivery fee

@blueghostuk @sainsburys Thanks, I'll definitely do that 👍

@sainsburys please can you explain to me how a Sainsbury's e-gift card is classed as a "non-sainsburys" e-voucher? Regarding your recent update on delivery fees being charged to a delivery pass holder, I believe you are in breach of your own terms and conditions.

@the_crux_is @sainsburys they get round it by labelling gift cards as "coupons", but for me "coupons" are freebies, whereas gift cards are bought

As others have also noted, @sainsburys are now excluding their own e-gift cards from the minimum order value and charging delivery pass holders for deliveries, if they do not spend a further £40. That changes the incentive to shop with them in the future.

@mrs_p_85 @sainsburys go to help.sainsburys.co.uk/help/refunds-r… and use the "Contact Form" link. The only reply I've had so far is they couldnt find my account! But they will reply via email

@blueghostuk @sainsburys Im not getting anywhere on the phone with them, and apparently "they don't have an email address anymore" to take it further 🤷‍♀️

@mrs_p_85 I've asked about refunds in my email complaint, will see what happens. I've also tried to raise a chargeback on my credit card, although it's over 120 days old so may fail

@blueghostuk Yes im definitely not spending another penny with them. But now I've lost out on the delivery pass I've already bought 😫

At a time when most of us are counting every last penny, struggling to feed our families and pay the rising energy bills, it's disgusting to see @sainsburys suddenly decide to charge a delivery fee to delivery pass holders when paying for their shopping using a voucher.

@mrs_p_85 Same here. As another supermarket says “every little helps” - will be switching unless they have a similar policy too

Honestly, it's a little embarrassing to admit how much time I spend going through cashback sites, paying for a voucher, then finding the email, converting the voucher and applying that to my shopping each week. But sadly, that £3 or £4 saving each time makes a big difference.

@sainsburys @BusterCBrown Why did you not inform customers via email you were making this change/fix?

@BusterCBrown Hi Buster. I'm sorry you're not happy about the threshold on using a delivery pass. Please send me a DM in the link below with the name on the account, the first line of your address including postcode and email address. Michelle twitter.com/messages/compo…

@Daffodilys @sainsburys They’ve blocked using gift cards and delivery pass without notice, unless you pay £40 cash. Expect a tough luck response. They won’t admit it in public

@sainsburys Hi, I checked out an order tonight for delivery tomorrow and noticed I have been charged for delivery. I have a midweek delivery pass so this should not apply. Please advise how I can get this resolved