Mark Roberts

@amywenn Thanks Amy, my IOGO 12M fix is 7p/kWh, dropping to 3.49p/kWh on 1 April, so different figures to yours. But my fix ends 7 May, so want to know if I'm then renewing at 9p/kWh or 5.49p/kWh. I've had conflicting information from Octopus across email, website and X.

@cortexrock @OctopusEnergy It's 9p from now til March 31st then with the 3.5p reduction becomes 5.5p from 1st April until the end of the fix.

Hi @OctopusEnergy please sort out your email marketing. I've had two messages in recent days, one saying off-peak Int Go is dropping to 3.49p/kWh, another saying 'from 5.5p/kWh if you fix now' and when I click to confirm, I'm offered 9p/kWh... what's going on?

@OctopusEnergy Thanks, that clarifies 1 April to 7 May. Still need confirmation of the off-peak rate from for my account from 7 May, pls. Website (& screenshot) says “Now just 5.5p/kWh from April 1”, but renewal quote (link from 2nd email) says 9p/kWh. Is 5.5p/kWh only open to new customers?

@cortexrock Sorry about that, Mark. It can get a bit confusing if your current fix is renewing after the new rates come into effect on the 1st April because we’ll also send over new rates for your next tariff options. Not to worry, your current unit rates will drop 3.49p/kWh from 1st April.

Exhibit A:

What's the beef between @OPGGovUK and @ofgem that prevents the latter accepting an LPA verification code for #BUSGrant, rather than hard copies?

@BootsUK please pass my thanks for amazing customer service to Ori & his team at Hempstead Valley pharmacy who kindly helped fill an urgent prescription by hand for my dad’s palliative care medication even with their systems unavailable. Hugely appreciated by our whole family.

…in fixing the issue or passing on my feedback to whoever designed the woeful UX of the customer portal. Seems I should have taken time out of my day to call or email @zeninternet to get a link to allow me to update card details. Pretty poor user journey 👎

Thought all was well after speaking to @zeninternet via email. Got a reply from customer billing account manager suggesting DD would take care of outstanding charge. Appears this didn’t happen, and I got a chaser call today. Customer rep didn’t seem all that interested… 2/3

A rare fumble on customer experience from @zeninternet today. Debit card expired, notified I needed to update. Tried to via customer portal, no option to edit existing card or add a new one. Only option to set up Direct Debit instead, which I did… 1/3

@rhydy @RSymonsLTD Not in my experience 😂 that’s about the only time I find myself intervening: when my Model 3 is pulling away from a stop in traffic. It’s like “Yeah, that’s too quick… oh, now we’re braking!” Definitely different tolerances in 150+ year old tunnels with ~10mm clearances.

@cortexrock @RSymonsLTD 2nd order acceleration is already done brilliantly in aircraft and self-driving cars :)

Should we not just automate the London tube trains then and save this strike action hassle? I don’t know how bad the conditions are for myself but I understand the job pays upwards of £65,000 a year for a 35 hour week plus there’s a 3.5% rise on the table in line with inflation. That doesn’t sound too bad to me but presumably it’s just not good for what the job requires. Paying more will mean higher fares and it’s already costly for workers in London. Strike action this week will cost the UK an estimated £250MILLION in consequential losses and I don’t think the country or businesses or other workers have much to spare right now! Presumably removing the need to have the drivers at all would mean consistent service day in day out and huge savings. I’m not for removing humans from jobs at all but this is one good case point by the look of it.

@rhydy @RSymonsLTD Ok, fair point. I’m not sure how you’d explain to an AI the concept of feathering accelerator or brake, and the right circumstances in which to apply it, without knowing the load, track conditions, the timetable - all unpredictable variables requiring dynamic reactive control.

@cortexrock @RSymonsLTD That's a nice point, but this is simply instant max acceleration out of station, and instant max braking coming in

@rhydy @RSymonsLTD This procedure is often done by drivers working with track engineers to smooth out lumps and bumps in the rails that wear in different places and at different rates over time, with the aim of making the journey more comfortable in the long run. It's an iterative process.

@RSymonsLTD Having experienced the ham fisted way they apply the throttle and brakes with no smoothness at all, throwing everyone around while many of them stand and try to stay upright, automation would be a huge step forward

@OctopusEnergy great bit of comms from Pete Miller today, email felt authentic and customer focused - keep up the good work, Team Octopus! #FreeElectricity #IntelligentGo

@JohnNurden You can only burn coal once, then those "f***ing c***s" will be in the same tents as everyone else, except the world will be in worse shape.

Australian telling it how it is (apologies for the rather rude language, look away now if easily offended)...

@hoaxeye "I call it the 'SuckKut': as you can see, it sucks as it cuts!" "Well, it certainly does suck." #WaynesWorld

Note: grok thinks it’s indeed real 🙈 be careful when asking grok’s opinion about basically anything

Yet another AI generated video 🤦‍♂️😔 see: vm.tiktok.com/ZNdfTKoTe/

@OctopusEV hey folks, any news on whether you’ll be adding the MG S5 EV to your stable for either salary sacrifice or personal lease, please?

@neso_energy If the colour key only applies to the areas on the map, it's confusing if you then use the same or similar colours for labels and charts elsewhere on the same infographic.

Yesterday #gas produced 38.9% of British electricity, more than nuclear 15.1%, imports 14.0%, wind 13.1%, solar 9.6%, biomass 9.3%, *excl. non-renewable distributed generation

@MrJoeGooch @CyberLink If you want a full non-linear editing suite, you could do worse than Blackmagic’s DaVinci Resolve 19 👌

Any recommendations for good windows video editing? @CyberLink PowerDirector is causing me audio problems and their support is useless. I don't want lots of Ai rubbish, I just want to edit video and audio without noise being added by the software!!!!

@EmmaMorgan2014 @SavingSessions @OctopusEnergy Thanks Emma, that’s interesting and takes the sting out of it. Do you know if that’s published anywhere? All the stuff about Octopoints is a bit silly!

@cortexrock @SavingSessions @OctopusEnergy I think you get the export amount on top of your normal export tariff price

🚨#SavingSessions alert! 🚨 📅 6-7PM TODAY (4th Mar) ✉️ Keep an eye on your emails to opt in or head to your online dashboard here: octopus.energy/dashboard/new/… Earn 🐙104 per kWh saved vs norm