Octopus Electric Vehicles

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@le_jimbo Hey James, we're sorry to hear you haven't been able to get in touch. Could you please pop us a DM with your e-mail address associated with your account so we can make sure someone reaches out.

@OctopusEV Are your emails broken? I've emailed account-management@octopusev.com a few times of the last 2-3 weeks and nobody is replying. Pretty poor service.

@ChrisDonald92 @OctopusEnergy Hey Chris, we can help with this! Please DM us the email address linked to your account and we'll look into this for you.

@OctopusEnergy is anyone in your personal hire leasing team going to answer my calls and emails? You’re demanding information by 9am tomorrow morning yet not available to answer questions or support.

@Andy_Irving Hi Andy, we're sorry to hear this. Please DM us the email address linked to your account and your registration and we'll look into this for you.

@OctopusEV how do I speak to someone…. I stay on hold until it rings out. Need to talk to an operator urgently

@Mrs_Ock @OctopusEnergy @MartinSLewis We're really sorry this has been your experience. If you'd like us to escalate this to our Customer Operations team, our DMs are always open for you to share your details. We'll remain on-hand to help going forwards.

@Mrs_Ock @OctopusEnergy @MartinSLewis Hey there, we're really sorry to hear of your ongoing order delays, and would like to help with this. Please DM us the email address linked to your account and we'll investigate this for you.

@MartinSLewis can you look into @OctopusEnergy car leasing? We have been waiting for a car since October and have been lied to time and time again.

@davearm71 Hey Dave, we're really sorry to hear this. Could you please pop us a DM with the e-mail address associated to your account so we can have a look into this?

@OctopusEV @OctopusEV I think the service side is shocking my Octopus EV is off the road at the moment. Having reported the issue to Octopus the communication has been non existent

Reasons why we're the best EV salary sacrifice scheme: 👛 Zero cost to join 🌎 Complete green solution: EVs, chargers, energy ⏰ We can get going in just two weeks ⭐ Our superior service helps you attract and keep the best talent Join now 👉 brnw.ch/21wHzFQ

@thecazzle Hey would you mind popping us a DM with your details so we can have a look into your order for you?

@OctopusEV How can I get hold of someone to chase my EV order? Can’t get through via phone and no reply to emails 🙄🙄🙄

@adgould86 Hey Adam, thats not the experience we want for any of our customers! Please can you pop us a DM so we can have a look into this for you?

@OctopusEV Not sure I'd use you again, car delivery has faced constant delays with minimal communication and nobody ever available to answer a phone. Poor exprience so far and I haven't even received the car yet.

@Darcikon @OctopusEnergy Hey Mike, apologies and thanks for your patience here! Please can you DM us your personal details, so we can take a look into this for you today?

@OctopusEV @OctopusEnergy Trying to get a response on a private plate assignment (submitted mid-April). No replies to emails or callbacks, now well beyond timeframe. Can someone help escalate? Happy to DM. Thanks.

@champdenwhite @BMW @BMW_UK Hi Colin, I'm sorry to hear that you are having trouble charging your car through the BMW and Octopus app. Please can you dm us the email address linked to your Octopus Electric Vehicles account? This will allow us to look into this further.

Ok, I've had enough @BMW @BMW_UK @OctopusEV your apps don't work and certainly don't work together. News publishing soon in national press if you can't be bothered to try and sort the issues out and stop passing the buck. I'm so frustrated that I'm even giving you the heads up. I just want to charge my car when I want to without it being so damn complicated.

@djwaynedavies Hi Wayne, I am sorry you haven't been able to get through. I have sent you a DM to get some details so I can get someone from our team to reach out.

@OctopusEV Hi - still no call from them, and still can’t get through on the helpline

@OctopusEV - I can’t get through on your customer support line, have emailed you twice with no reply. I need to speak to you about my car, and it’s impossible to get in touch with you

@boxphixer Hey Gary, Thanks so much for coming back to us here - I've found your case, and have asked a member of our team to urgently contact you to let you know where we are with Omoda

@boxphixer Hey there, we've followed you back. Please can you DM us your details so we can support? Thanks.

@OctopusEV Vehicle with dealer for 3 days already. Likely will not be back for some time. No prodsect of a hire/replacement vehicle after 3 days. No one seems to think that is an issue

@SimonMilford4 @OctopusEnergy Hey Simon, we're sorry to hear this. Could you please pop us a DM with your name and e-mail address associated to your vehicle so we can have a look into this?

@OctopusEV @OctopusEnergy I’ve been without my lease car I’m paying for for 60+ days. Now in a much older 4‑litre diesel instead of my EV—higher costs and significantly worse environmental impact. No return date. Resolve this or advise how to cancel.

@canido_steve @g__j hey Steve, Thanks for that - can you DM us your details so we can further look into your case? We can only go by what manufacturers are telling us, not by dealers we are not partnered with. If a car is available to order, we have no reason to say to a customer.

@canido_steve @g__j Hey Steve, We order vehicles from the factory directly, via our extensive dealer network.  If a dealership can supply you with a car, when the factory order books have closed, it means that the vehicle is either already pre built or its a stock vehicle.

Hey @OctopusEV and @g__j How come I can go to a dealer & order a car, but doing though you I’m told the dealer books are closed for orders? Makes no sense!! Unless you don’t want the business. Any ideas please?

@theobucur Hi @theobucur I'm so sorry to hear that you are having issues with the appointments and mobility. Please DM us the email address linked to the account and someone will get back to you during our working hours on Monday.

Husband’s salary sacrifice car: 1 month delay, 2 cancelled windscreen appointments. Now MOT expired, car not roadworthy, no courtesy car. £60/day doesn’t cover costs. How is this “kept mobile”? @OctopusEV Very poor customer service

@nickinoodle78 @OctopusEnergy Hi, we have sent you a DM in regards to the charging grant. Please let us know if you have any issues accessing this and we would be happy to re-send.

@OctopusEV @OctopusEnergy Were you unaware of this? You asked me to fill in form saying "let me know how it goes" I will tell you how it went - just like this! Ohme have at least acknowledged the issue so their customers are aware and not left frustrated like me with no info.

@nickinoodle78 @OctopusEnergy Hi there, we have sent you a DM in regards to your above query. This includes some information about the charging grant as well as instructions for cancelling you charger application. Please let us know if you have any further queries and we'd be happy to help.

@OctopusEV @OctopusEnergy Funny how when I pop you a dm you ignore it. Just like my "specialist" who is supposed to be now cancelling my order but again has ignored me. I'll take you to court if I don't get my money back. Appalling service.

@OctopusEnergy @OctopusEV How does someone go about cancelling an EV charger installation? Thinking I might go with someone else as I get no response to my questions or requests for help etc.