Daniel Carillo

@bemyowndrummer @Earl_GreyT @AirbnbHelp Terrible

@AirbnbHelp How is that you are saying that you hear me but in the dm you are sending a different message? These messages are minutes apart. @airbnbhelp make it make sense…

Dear @Airbnb @AirbnbHelp, Went to Mexico City and our unit was infested with #bedbugs and then when I called customer service I was urged to go to a hotel and that they were going to refund me and compensate the stay as well. The next morning I was told that the rep was wrong.

@KimberlyCo72321 @Earl_GreyT @bchesky @AirbnbHelp @Airbnb Hosts are their inventory

@bchesky @AirbnbHelp @Airbnb Airbnb is the WORST when it comes to supporting hosts that make them millions of dollars. Brian Chesky clearly doesn't care about anything but his bank account. This company is a nightmare.

@RosieBL Cereal killer too

Sure, this doesn’t give off “Serial Killer in my living room” vibes. Who would seriously do this? #airbnbsucks

@RyanDanz Yeah, make the discovery of the spider web does not happen again

Airbnb customer service never ceases to make me laugh then cry then puke. Airbnb CSR: “Thank you for reaching out to us and it's a pleasure speaking with you. Again, this is [——-], one of the Support Ambassadors from Airbnb. I hope that you are happy with the service I have provided, I'm delighted to have been given the opportunity to assist you with your concern. It is unfortunate I must ensure and enforce your guests receive a full refund of $1,231.77 due to the discovery of a spider web on the premises, but I trust in the future you will take steps to ensure this doesn’t occur. It is a hosting violation we take seriously. I wish you and your family the best of health during these trying times. Take care!” 😂😭🤮

@timbuktu1595156 @Earl_GreyT @Airbnb @bchesky @TaraBunch1 Talk about them being fair to the community

@RichJDSmith @AirbnbHelp Superhost?! Now guest fave

@AirbnbHelp I have already raised the issue and asked for escalation. I have so far been ignored. Not sure what superhost status does, but is certainly doesn’t help!

So @Airbnb superhost support is hot garbage. I’ve had an Airbnb for 4 years, 4.93 review and a guest with 3 stars and stays came along and got a 35% discount after the lie stay by claiming a big infestation with a picture of a couple of stink bugs. In a log home in Canada.

@sabrinacartan @bchesky Sorry

@bchesky twitter.com/sabrinacartan/…

You learn a lot about people in a crisis

@MsReddick1 @bchesky Yes

@JerrelBronsw @bchesky Wait a long time

@bchesky Hi Brian one of our guests got robbed. 2 weeks after still no resolution. I asked a refund because the guest understandably did not want to stay with us any more. After the second week we dealt with the issue ourselves because guest was furious. Asked airbnb to cancel all refund

@sameertulsyan @bchesky @Airbnb Sorry mate

@bchesky @bchesky u r right. I lernt a lot abt ur @Airbnb in a crisis, incl a health hazard, I faced in a buking thru u. My 25th yr college reunion was ruined and more I talked to ur cust care for solution the worst my exp became...got a paltry refund of INR 11K for a INR 90K booking 1/2

@DSadradze @bchesky Dream on

@bchesky My account was suspended unfairly, please allow me to activate it!

@AbotahaYam54435 @bchesky @AirbnbHelp Am still waiting for mine

@bchesky Just release my payouts @AirbnbHelp @AirbnbHelp

@zeffmuks @bchesky But customer support sucks

@bchesky You also learn a lot about people by travelling with them and staying together in an AirBnb.

@philadrip @bchesky Your listing , Bryan, got no hot water?

@bchesky also when you stay in their homes

@btbentxxx @bchesky Dream on with Airbnb support

@bchesky Hope this message find you in good health. Im seeming to have a constant issue. Everytime I create a Airbnb host account & verify my identity it gets terminated even though I’ve never used Airbnb. A sort of wrong identity I’m assuming? Please make this right! this was last resort

@thatol01 @bchesky @Airbnb Customer support is a joke

@bchesky Lessons during a crisis: Booked a place using AirBnB, found it wasn’t as expected. Cancelled last minute and while desperately looking for a new place, booked 2 in error. Crisis! When cancelling the 1 within 1 hour, @Airbnb showed its true colours. No refund! Undue enrichment!

@DavidaMcgu1970 @bchesky @AirbnbHelp Airbnb favours the guest for their future stay and not us hosts for our inventory

@bchesky I learned that ‘Our community relies on honest, transparent reviews. Hosts and guests write reviews once the stay has ended.’ Is a lie @AirbnbHelp need to ask why customer support won’t remove a 1 star unjustified review despite me having 40 almost 5 star reviews (4.95 rated)

@andrewamann @bchesky Great quote. Btw. Bryan,s room got no hot water?

@bchesky The same hot water that steeps the tea boils the egg

@SadCustomers @bchesky Your SF room got no hot water or is this an oversight?

@bchesky Yeah, you do. And that's precisely why I tell people to avoid your company like the plague.

@Rob97149368295 @bchesky @Airbnb Yes, too much paperwork

@bchesky @airbnb and their aircover policy is a joke! We submit a claim for stolen pillows and they are demanding a police report, not only is that completely unreasonable but it greatly imposes on the valuable time and efforts of the police force. They do anything to not reimburse hosts