Customer Service Hell

We are in the middle of a Customer Service crisis. Many companies continue to spend less and less in this area and view it as trivial. They're reducing headcount, increasing hold times, enforcing stingier refund policies, training their agents poorly, resorting to bots, and pretty much doing EVERYTHING in their power to save themselves as much money as possible at the expense of their users' time, money and sanity. Well you know what? It's time to take a stand. This year, I encourage all of you to FIGHT for that refund or other compensation that you are owed. It's your hard-earned money and you should have it, not some careless entity that gave you terrible service. Demand to speak to a Supervisor until an agent complies, even if they insist that it won't do anything. Dispute charges with your credit or debit card. Report companies to the Better Business Bureau and publicize their negligence on social media and Trustpilot. Threaten to switch to a competitor and actually do it if you have to. If a business doesn't care about you, then they don't deserve your business. And if the dollar amount that you are owed is substantial, take the company to Small Claims Court. It's easy to open a case and you can represent yourself. These companies are relying on all of us to concede defeat and stomach the loss. And they're hoping that this status quo never changes. Well screw that. Let's change it. 🙌 #CustomerService #BadCustomerService #CustomerServiceHell #FridayFeeling #Motivation

@Tesla And what about afterwards? trustpilot.com/review/www.tes…

Buying a Tesla is extremely simple You can order online within 2 mins & handle your entire delivery process via the Tesla app

@CreeCoder That's a lot of them unfortunately

Imagine keeping all your money in a bank that has no customer support.

@mistressdivy Here's his reply to you.

I would love to see CEO of Xfinity deal with Xfinity customer service.

@elonmusk When do we get access to competant customer service?

𝕏 Money early public access will launch next month

@techverbatim Because most of them spend next to nothing on Customer Service and they're lazy as hell. They're not ashamed of it either.

Why is every single company "experiencing a high volume of calls and higher than usual wait times" whenever you call them? It's the same across almost every organisation. Perhaps they're too ashamed to say they sacked everyone but a skeleton staff of call takers?

@peabird6 @AmericanAir @USDOT Oh they know the law. They just don't care because nobody holds them accountable for it.

It’s surprising to me that @AmericanAir doesn’t know the law. If an airline cancels your flight, you get a refund, regardless of ticket type. Not flight credit, a refund. @USDOT Round 3 of trying to get my money back after AA canceled in the NY snowstorm 2 weeks ago, coming up.

In honor of National Napping Day, we'd like to recognize some CEOs who have been asleep while their companies' customer service has basically burned to the ground: Brian Chesky - Airbnb Brian L. Roberts - Comcast Dara Khosrowshahi - Uber Robert Isom - American Airlines Brian Armstrong - Coinbase Sean Doyle - British Airways Michael O'Leary - Ryanair John Stankey - AT&T Charlie Scharf - Wells Fargo Neal Mohan - YouTube Elon Musk - X, Tesla Mark Zuckerberg - Meta Jeff Hurst - Vrbo Robert E Jordan - Southwest Glenn D. Fogel - Booking Sleep tight gentlemen! 😴 #NationalNappingDay

@elonmusk It's certainly right about some things...

Only Grok speaks the truth. Only truthful AI is safe. Only truth understands the universe.

@andruyeung Gross. Can't stand businesses that try to pull this BS.

Equinox's gym policies are actually hilariously absurd If for some reason, you want to pause your membership, you can do so for 90 days But you have to pay a non-refundable $50 fee every 15 days you remain on freeze Plus, you get charged a $300 one-time freeze fee Meaning you pay $600 just to pause your membership for 3 months.

@Turbinetraveler That, and spending next to nothing on their Customer Service operations.

How Ryanair saves money.

@OneMileataTime Considering how poorly they treat their customers, it's no surprise that they're throwing their employees to the wolves too.

American Airlines' flight attendant union is accusing management of trying to downgrade crew hotels to cut costs, in violation of their contract. Is there any merit to these claims? onemileatatime.com/news/american-…

@Toni_Snow_ @AmericanAir I can promise you that the much scarier thing you'll have to worry about is their customer service Toni.

I’ve always been scared to fly with @AmericanAir because of 9/11.

@JeremyWard33 Not to mention that he intentionally tanked the Customer Service operations there and at Expedia as well. Makes you wonder who/what he *does* care about.

Serious question why do people like this even exist

@NotoriousAirbnb Used to love them. Great amenities, friendly flight attendants, good customer service, etc. Unfortunately nothing lasts forever I guess.

@SadCustomers I'll defend Southwest airlines. It was one of the few that treated customers with grace vs passengers on Con Air. A company with functional self-service systems and call centers with US personnel who pick up within 2 minutes.

Remember when Southwest Airlines was "fun"? Us neither. We dug into why they earned their spot in our Customer Service Hall of Flame. Full roast in our blog below: customerservicehell.com/post/the-luv-i…

@TridentTrue @AirbnbHelp One of the many reasons to avoid this company if you can. Not only is this a risk, but their Support Team is completely unprepared to handle it whenever it does happen.

Hey @AirbnbHelp we just wanted to watch some Mariners baseball this weekend but this happened the day of. Brutal.

@WellsFargo @GatorsGym You can't even give decent support to your own customers. Why should anyone trust you to support anything else?

@GatorsGym We’re proud to support opportunities that go beyond the gym and spotlight growth, resilience, and leadership. We appreciate the collaboration and the chance to be part of this meaningful series. 💙

opportunities beyond the gym. a second look into EP.2 of 'Unbreakable", available on all social platforms! @WellsFargo

@British_Airways @freck1es2 This sentence doesn't even make sense? Can't you at least ask an AI tool how to respond first?

@freck1es2 Hi, due to the current situation in the Middle East, our agents are working hard to provide the safest route back home. Please continue to work with them to agree your route home.

Hi @British_Airways can you help us? Stuck in Thailand and your agents keep trying to route us through the Middle East still. What should we do?

@ChigTweets @Airbnb Truer words have never been spoken

@Airbnb has the absolute worst customer service of all time gross company

@marielarroyo @AmericanAir Make sure to dispute this with your credit card if you have to Mariel. Airlines are unreliable with these sadly.

It is absolutely crazy that @AmericanAir won't refund me for a flight that they canceled because of the blizzard in New York on February 23rd!!

@SecDuffy @united Hey Sean, how about getting airlines to fix their miserably bad customer service too? They've gotten away with it for far too long and only the government can really stop them at this point.

Everyone deserves a little peace at 35,000 feet… remember CIVILITY IS THE BEST CARRY-ON 🧳 Using headphones on board is a sign of RESPECT for your fellow passengers 🎧 I want to know what you think of @united’s new rule? Comment ⬇️ ✈️ The Golden Age of Travel begins with YOU ✈️