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We are in the middle of a Customer Service crisis.
Many companies continue to spend less and less in this area and view it as trivial. They're reducing headcount, increasing hold times, enforcing stingier refund policies, training their agents poorly, resorting to bots, and pretty much doing EVERYTHING in their power to save themselves as much money as possible at the expense of their users' time, money and sanity.
Well you know what?
It's time to take a stand.
This year, I encourage all of you to FIGHT for that refund or other compensation that you are owed. It's your hard-earned money and you should have it, not some careless entity that gave you terrible service.
Demand to speak to a Supervisor until an agent complies, even if they insist that it won't do anything.
Dispute charges with your credit or debit card.
Report companies to the Better Business Bureau and publicize their negligence on social media and Trustpilot.
Threaten to switch to a competitor and actually do it if you have to. If a business doesn't care about you, then they don't deserve your business.
And if the dollar amount that you are owed is substantial, take the company to Small Claims Court. It's easy to open a case and you can represent yourself.
These companies are relying on all of us to concede defeat and stomach the loss. And they're hoping that this status quo never changes.
Well screw that.
Let's change it. 🙌
#CustomerService #BadCustomerService #CustomerServiceHell #FridayFeeling #Motivation
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