GWR

@Crewser_uk Hi Mike. If you're taking the train, could you please hand this to a member of the train crew please? We can then get this registered on the Not Lost system. - Cece

@GWRHelp A children’s backpack appears to have been left on platform 2 at Lawrence Hill station.

@PonderRosa36 Hi there, we do not operate a buffet car on our trains. All of our high-speed services should have catering trolleys on board. Please speak to a member of staff for more information - John

@GWRHelp hiw are you neant yo lnow ic yhere is table/seat service on a GWR 1st class carriage or if uou are meant yo head off gor z nuffet car..if there us kne as thete is no ingo and no sign of amy staff?

⚠ Travel Update - 27/04 ⚠ Due to a broken down train between Bristol Parkway and Swindon the line is blocked. Train services running through these stations may be delayed or diverted. Disruption is expected until 12:45 Check your journey at gwr.com/check and follow us for updates.

@Steve_BabbF1 Sorry to hear you haven't had the full First Class experience on board your service. Please submit this form at railhelp.co.uk/gwr/make-a-com… and the team will be in touch. Please make sure to include your mobile number and images of your tickets - Cece

@GWRHelp Cece, The next station is Reading! When I pay for 1st Class Service, I expect 1st Class Service, not a 1st Class bloody farce that prevents me from getting it, and. a weak apology. I expect compensation or this will escalate.

@GWRHelp Awful service on 10.42 Taunton/London today. Train supposed to be 10 cars, 2 mins before arrival, announced as 5 cars, no seat res. 1st C Ch E, then on arrival 10 cars, original format. No time to run back to Ch K, Got on Ch D, got last seat, can't get to Ch K #VERYANGRY

@Kaaayliii_xo Hi there. I am sorry for the delay. This is due to congestion on the line. This service has now departed Basingstoke 6 minutes later than scheduled - Cece

@GWRHelp At Basingstoke station. The 10:53 to reading has been sat at the station since half 10 and it should’ve left by now and we’re still sat not moving????? I need to be in reading asap because I have a connecting train I need to get?? I’m anxious travelling with autism.

@SarahJDavid No problem! - Gordon

@GWRHelp Hi Gordon, thank you so much for your reply, that’s much appreciated

@GWRHelp I have a standard ticket, can I buy a 1st class upgrade on the train today that leaves Paddington at 2:36 PM for Torquay and if so how much will it cost please?

@rowofashes Thanks, the train has been delayed due to a fault on board unfortauntely - John

@GWRHelp Thanks, it left Bristol Temple Meads at 8am. Apparently it is moving now but very slowly.

@GWRHelp Hi, do you know why the Paddington bound train is stopped outside of Bath? It sounds like it's been there 15-20 mins. Will it be moving soon? Thanks a lot

@brian_millin Good morning. The first Off Peak service today will be the 09.24. - Matt

@GWRHelp hi what’s the first off peak train today Maidenhead Paddington please Thanks

⚠ Travel Update - 27/04 ⚠ Due to a fault with the signalling system at Portsmouth Harbour fewer trains are able to run. Train services running to and from this station may be cancelled or delayed. Disruption is expected until 10:00 Check your journey at gwr.com/check and follow us for updates.

Hi there Glenn, thanks for messaging us. I'm sorry to hear that. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between. To raise a formal complaint for investigation, please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can. - Noah

@GWRHelp Hi. On train to Swansea from Paddington. Completely overcrowded. People standing in aisles. Guard issues apology saying due to events in London. So why don’t you run extra trains ? You know the London Marathon and an FA Cup semi final are taking place. Very poor.

@SamuelKinsella6 Hi Samuel, thanks for messaging us. As this is a mainline service this would not be able to be held I'm afraid. - Noah

@GWRHelp Please could you hold the 17:26 from Bristol parkway to London (1L76) for the late running 15:46 Worcester Foregate Street to Bristol Temple Meads (2T45) :)

@CARPDM7 I'm afraid these weekend upgrade prices are only for weekends, and during the week a full price ticket would be required. Seatfrog also offers First Class upgrades for some of our services. You can see more information at seatfrog.com - Noah

@GWRHelp Any time Price is showing as over £200! I regularly buy an upgrade on board at weekends for around £35. so you’re saying that the weekday price would be £180??

@GWRHelp Hi, I’m booked onto the 14.36 from Paddington to Torquay tomorrow (Monday). If there is a first class seat available, how much would it cost to upgrade onboard?

@CARPDM7 If the only available first class fare showing is the anytime price, this would be the correct fare. - Noah

@GWRHelp The price of the first class ticket does not show. It just shows first class any time which is not what I’m looking for. Please can you just tell me the price, thank you

@kennedysm1th Hi there Kennedy, thanks for messaging us. If you are not satisfied with our online capabilities, please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can. - Noah

@GWRHelp digital improvements reqd. I want to: 1) pick my seat when I book from a seat map 2) be able to change my seat reservation to a different train. Just been told I can’t as the train is is 45mins. LNER let you seat reserve up until 5mins pre-train.

@mrdman39 Good afternoon. I'm delighted to hear my colleague was able to provide such a high level of service. I have forwarded your message to the member of staff and her manager. Thanks for taking the time to commend our team, I'm sure she will greatly appreciate this – Steve

Great journey on 25 April 2026 on the 16:48 Westbury to London Paddington. Huge thanks to Livia and the crew (from the 14:53 Paignton service) — friendly and helpful throughout. As a neurodiverse passenger, I always feel comfortable travelling with @GWRHelp

@Louise_Jury Good morning Louise. Are you applying for Delay Repay? If so, and you don't have a Smart Card, please disregard this - Steve

@GWRHelp what is the smart card number and where do you find it