Ask Customer Relations//@Beth ™

@ImbahIlu Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨

@virginmedia there is an outage and you're impossible to reach or willing to help, you claim that your lines are open until 8 PM but when calling it says that your lines are now closed. Misleading and poor service

@ARobsonTennis Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨

@virginmedia tried number of occasions today to speak to someone about my internet and TV package which seems to just keep doubling in price and now I am not happy that I am not able to access any form of renewal deal otherwise I think my time is up with VM

@dmcaloney Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨

@virginmedia Maybe my previous message is not clear. I want to speak to someone in the UK. I want that person to work in retentions. Not ask me questions and say they will transfer me to retentions.

@DavidGerrish Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨

Thanks @virginmedia for disabling my internet for a day without notifying me - be careful if you order new WiFi kit as they just disable your old kit with no notice 😂

@BORO_1971 Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨

@virginmedia my Internet has been intermittent for 7 days now. Your app confirms the same. Are you aware of issues in TS7 and how / when are you going to rectify this ? I can confirm payment on my account is up to date, this is the 1st thing the app checks.

@Annalis46311143 Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨

@virginmedia so still no tele/ internet or car charging since Wednesday! Still waiting for someone to come out to fix the wire! This is beyond a joke now! What are u gonna do about it??

@munkeystu Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨

Thank you @virginmedia for another day of useless internet !!!

@therealianclyde Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@GRFLew @virginmedia Part of their job requirements is the ability to totally ignore every word you’ve said and have the ability to place you on hold for 15 minutes, Willy nilly.

So I have to then spend another wasted 60+ minutes on the phone with @virginmedia having a fruitless conversation where the person cannot understand me or assist at all. Finally finish and have no clue what will happen next… other than it won’t be what I expect. Useless.

@k4thv4d14126 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@slytheringeek Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

Hey @virginmedia please confirm the telephone number to call and options to select to get through to actually speak to someone about billing. Thanks.

@ReeseHughes Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@virginmedia it's absolutely criminal that to keep exactly the same package as I have now, I will have to pay 29% more. How can you justify that sort of uplift?

@jcooke89 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@virginmedia down again in Manchester M40 🫩

@HeadWarriorTWM Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

Virgin media cutting in and out again. @virginmedia

@jarralad72 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@virginmedia @trickvilla hey virgin media i’m in the same boat renewed my contract but can’t activate netflix. is there a number i can ring?

Hi @virginmedia, my current package includes the Mega TV bundle, and my understanding is that this now comes with Netflix Standard with ads. Could you please advise on how I activate the subscription? Thanks

@FreddiehCFC Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@jamesParker381 @virginmedia Aye mate mines been down for two weeks can’t connect unless an Ethernet is plugged in

@virginmedia is virgin media tv / Internet down in stockton on tees ?

@rilf07 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@virginmedia found it - quest red now 137 - would have liked a bit of notice re the change perhaps?

@DavMichael Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@virginmedia hi I’m unable to record anything open apps like I player and itv x and pause live tv I’ve checked the equipment using the app and it says everything is ok I have a 360 box. What else can I do myself ?

@celinelatrine Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@virginmedia we’ve been without any service since Monday. It’s now Friday and the fix time has been pushed back yet again. How long are we expected to put up with this?

@Bosslad16456042 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@Nic2702 @virginmedia Snap ! I’m just about to cancel my contract, I have waited 8 months for someone to come and move a wire because of an extension we are having built and u waited in yesterday morning for them to turn up to a confirmed appointment and yep u guessed it no one showed up bunch of nobs

Tearing my hair out because of @virginmedia 🤬🤬🤬🤬

@Gedspen Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@virginmedia my remote is broken I need help I can't get into my account as one of my mobiles is now O2 and i don't have the passwords can you help me?