Michelle Tobin-Willis

@Se_Railway You shouldn’t have allowed so many passengers through the barriers. The overcrowding was far too dangerous. You need to review your emergency back up plan.

@tobin_willis Really sorry for the disruption tonight and the crowding as a result, we're trying to keep services and passengers moving as best we can, so we appreciate your patience. ^CC

@Se_Railway Organisation at London Bridge this evening was shambolic to say the least. Who’s responsible?

@Se_Railway Thank you. That’s reassuring to hear. Thankfully, there was grit closer to the station.

@tobin_willis Hi Michelle, the car park is normally treated by an agency, as it was last night, because it rained it became ineffective, we have staff on site now. ^g

@Se_Railway The car park at Eltham station was like an ice skating rink this morning. Whose responsibility is it to grit it?

@BootsUK Hi. I went to your Gravesend branch earlier to collect this Order number: 623628139 but I was surprised to see that it was shut, although it’s advertised as being open. Unfortunately, I’m working during the week and I’m unable to collect it until next weekend.

@Se_Railway Passengers need to know what’s happening instead of being left in limbo.

@tobin_willis Apologies Michelle, this was because of a briken down train that had blocked the line. ^NM

⚠️NEW: Because of a broken down train near #SladeGreen: 🔀Woolwich line and Bexleyheath line trains towards London may be revised. 🚆Trains from London can run on their normal route.

@Se_Railway Just got off the train at Lewisham as my Bexleyheath line train has been diverted to via Sidcup instead. Not a member or staff to assist or any announcements whatsoever at Lewisham. An absolutely 💩 show.

⚠️UPDATE: The broken down train near #SladeGreen has now moved. 🛤️All lines are now open. 🔀There may be delays and alterations as we work to return services to normal. ℹ️More information: #INC1DEACABE6FEE4708AF88F49F8849915C" target="_blank" rel="nofollow noopener">southeasternrailway.co.uk/travel-informa…

@AdamHollowayMP Could you please consult with @kent_police and the @HighwaysSEAST as to what on earth is going on with the gridlocked roads in and around Kent and Essex today. We’ve been stuck for hours this is insane! Some people have been stuck for 8 hours!

@asda Asda Gravesend. You don’t employ enough staff for click and collect. I waited 25 minutes! 😡

@STN_Airport My daughter left her phone on a plane last Tuesday. Airline worker called me to say you had. Three days on, I’m still no nearer to picking it up. No one answers the phone, click to chat doesn’t respond and you don’t respond to emails either. Help!

@Se_Railway Why only one ticket office open again at Gravesend when there are 30+ people waiting?

@graveshambc Why aren’t you gritting the pavements near schools? My daughter slipped and banged her head yesterday. It’s like an ice skating rink out there.

@nextofficial I just paid £30 online for a mirror but it shows £26 on the box. Is that right? I can’t remove the label either!

@McDonalds You need to look at your tills in your Bexleyheath branch as £1.99 vouchers don’t work on your tills, including staffed ones! 🤷🏻‍♀️

@HighwaysSEAST What a nightmare joining tA2 this evening. I tried 4 different junctions from Westhorne Av. The diversion signs were virtually none existent. 😡

What time do the training tickets become available today? You didn’t note a time in your email. @ChelseaFC

@ASOS My daughter sent you an email over a week ago regarding a return. No one has replied yet and she’s worried that she’s over the returns period.

@PureGym Can my 14 year old daughter join and attend with an adult?

Our cars were locked in at Eltham Park on Fri night 9pm. We missed A4 faded sign on end of gate as we drove in “closing at 8pm!” No other signage in park. Out of hours unable to assist. Police randomly drove past & came to our rescue at 10pm! You need to review! @Royal_Greenwich

How do you get on the Chelsea season ticket waitlist? @ChelseaFC