@O2 Hello. Trying to resolve an issue with my 92 year old father in law's mobile. It seems the account has been escalated to a debt collection firm inappropriately. Have been pushed from pillar to post & can't get a resolution. Your online complaint system doesn't work. Help!

@paz565 So sorry to hear they’ve been pushed around trying to sort this — that’s the last thing anyone needs, especially when it involves a vulnerable family member. The quickest way to get this resolved is for them to speak directly with our (cont) bit.ly/4e6VYlL

@O2 OK. That's my point... he's 92 NINETY TWO years old. My wife, his daughter, has gone thru obtaining permission to act on his behalf. No one at O2 seems to listen/understand. My wife has no choice but to drive 1.5hrs & take dad to an O2 shop with the evidence bundle to sort it.

@O2 That'll be a full day, just to sort a simple dispute. Please direct me to where (online) she can make a complaint, being as you aren't a member of the organisation that deals with complaints of this nature.

@paz565 Thanks for getting back to us, and I’m really sorry for the ongoing difficulty your family has faced — especially given your father‑in‑law’s age and the steps your wife has already taken to act on his behalf. You should not have been passed (cont) bit.ly/4ghOKgb

@O2 The online complaint process doesn't work. Calling O2 doesn't work - no one listens. The chat facility doesn't work - no one listens. Tried several times. We are at the end of our tether with O2. Will go to O2 shop in person with evidence & speak to the manager.

@paz565 hanks for getting back to us — and I’m genuinely sorry that you’ve had such a difficult experience trying to resolve this. Given your father‑in‑law’s age and the steps your wife has already taken to act on his behalf, it’s completely (cont) bit.ly/4fCEuPo

@O2 😐