Avios Help

@Carro_Bentley Hi Caroline, I've private messaged you to help further. Thanks Cat.

@YanaYabbers Hi Yana. Please DM me with your details and I can check this for you. Thanks, Mesha. twitter.com/messages/compo…

@AviosHelp getting this error when trying to log in. It’s also telling me my username isn’t recognised when I’m entering the correct one (I’ve tried retrieving it & still isn’t working). Please help ☹️

@Rhys_fantastico Hi, so sorry for the late reply due to our office closing for the day. Please DM us your details and we can help. Thanks AR

@noplacelike_it Hi Lauren, We can certainly help you here. Please just send us via DM your details, such as email address, date of birth and home address, including the postcode, and we will be pleased to look into this further. Thanks in advance, Lauren. Regards, MR

@AviosHelp Hello, my Avios account has now been closed, but my Avios haven't been transferred to British Airways. I also don't see my vouchers with Lloyds. I also can't call because I'll get charged a ridiculous 7p a minute. Who can I contact?

@taylolax Hi Rosie, you'd need to create an account with Flybe to collect Avios on flights with them. You can do this at flybe.com. Thanks Cat.

@AviosHelp hi how do I find my avios number from my British Airways executive club account? I’m trying to add my account to my Flybe flights coming up to get points but it won’t let me add it

@LadyNJ Hi Nic. Please DM us your details and we can look into this for you now. Thanks AR.

@AviosHelp my avios seem to have vanished! Can you please help?

@wil80m Hi Wil, Can you please just confirm if your voucher is linked to your Avios Lloyds Duo Cards? Thanks! MR

@British_Airways Trying to use an upgrade voucher from @AskLloydsBank is now a nightmare. Been on hold for 45 minutes for something that used to be so simple with @AviosHelp - got another one to use after this and a companion voucher too. Think I’ll take my custom elsewhere.

@Babb_zz Hi! We can certainly check this here for you. Can you please just send us via DM (private) your details, such as full name, home address, postcode, date of birth and email address? We will be then pleased to look into your pending points. Thanks again! MR

@AviosHelp Hi there, I had pending avios points from the e-store for a hotel booking. I got an email 4 days ago saying that this has been approved and my account will be credited within 72 hours however this has not been the case. Will you happen to know when I will recieve them?

@breckyn406 Hi there! Thanks for contacting us. I'm sorry to hear that the number was not correct. Can you please confirm if you have an Avios account or a British Airways Executive Club account? Thanks in advance! Regards, MR

@misshcwilliams Dear Heather, I'm really sorry to hear that you have not been able to speak with us. We do apologize for this inconvenience. If you would like to contact us via DM, we can certainly look into your query. Thanks very much for your time. Regards, MR

@AviosHelp I called again today sat on hold for 25 minutes before being cut off again

@AviosHelp called at 7pm been on hold for 20 minutes and cut off, then 19 minutes and cut off, then 10 minutes and cut off! Is your call centre still open for calls until 8pm?

@bouquetcelia Hi there, we can certainly help to check this for you. Please may you kindly send us a quick DM with your full name, the first line of your address and post code, your date of birth and finally your email address. We can then check your account for you. Thanks, SS. twitter.com/messages/compo…

@AviosHelp Trying to check if a) all my Avios points moved over and b) if I collected them for a flight last year @AerLingus Where is best to start?

@_CR86 Hi Chris. All reward lights booked with us via our website include hold luggage. Thanks AR.

@kkeepodi Sorry you've had problems getting through. Can you direct message me your booking reference and I'll check your booking for you. Thanks, Cath

@AviosHelp I have been calling for the last 3 hours holding for hours a to only get disconnected each time! Please please call me immediately! I have a serious issue with a reservation I’m trying to make with Avios it took my points but did not generate a reservation

@matthewlawton Thanks for your reply, Matthew. We do apologize for the inconvenience and we would like to thank you for the patience during this busy time. I'm glad to know that the adviser has been able to help you. I wish you an Happy New Year. Thanks again, MR

@AviosHelp For the record I eventually got through after a 52 minute wait yesterday. Disappointing to say the least, though the person I spoke to was great.

@AviosHelp Hi, I can't get through to anyone by phone or even online chat and need to change a flight booking ASAP. What is the issue?

@esasimon Dear Elizabeth, I'm really sorry to hear that. If you can contact us via our direct message service, we will be pleased to assist you further. We will just need your full address, date of birth and email address to check if the details are correct. Thanks in advance, MR

@AviosHelp I've been trying to resolve my issue with my BA Exec Login (following the transfer from Avios) since before Christmas. I am becoming increasingly frustrated given the lack of response from online forms and lack of support on the telephone line. Pls help?

@angeloedades Hi Angelo, We can certainly check if we can help you here; please just send us your query via direct message and we will be happy to assist you. Regards, MR

.@AviosHelp can I ask for some help regarding a booking?

@matthewlawton Hi Matthew. I'm sorry to hear that. We cannot make outbound calls as we are an inbound contact center; at the moment the lines are very busy but we will reply as soon as possible. Thanks for your time and patience. Have a lovely weekend, MR

@AviosHelp It says 'we're not here to talk at the moment' and has done all day! Can someone please call me?

@ysfgold Hi Sarah. Please DM me with your AerClub details and I'll be happy to check this for you. Thanks, Mesha. twitter.com/messages/compo…

@AviosHelp I am getting this error when trying to register for an avios account with an existing Aerclub number from chase: There is a problem with your details, please see the error below.