BuildwithSaf
2.1K posts

BuildwithSaf
@BuildwithSaf
Experienced Head of Ops | Black Muslim woman in leadership | Sharing insights on ops excellence, scaling businesses, empowering teams and leadership.
Joined Nisan 2023
187 Following162 Followers

@ForecastSuccess Thank you. I appreciate your kind words of encouragement. I needed it today!
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@BuildwithSaf You can do it. I believe it. Treat is as an open journal but also if one person gets value out of it then it’s worth it.
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🗞️ Nando’s reports sales exceed pre-covid levels, to open 14 new sites:
Nando’s has revealed plans to open 14 new restaurants across the UK after it cut its pre-tax loss during its latest financial year. In the year to the end of February 2024, Nando’s opened 17 restaurants, with 11 of these in the UK and Ireland.
During that 12-month period, the brand’s revenue increased by 7.5% to £1.37bn while its pre-tax loss was cut from £86.2m to £50.1m. The group reported an operating profit of £59.8m for the year. The company said that sales had surpassed pre-pandemic levels after “strong customer demand”. For the year ending 23 February 2020, the company turned over £1.1bn. Nando’s said it made £86.6m of capital investment over the year, as it opened more stores and refurbished a number of restaurants.
The brand is to open 14 sites during its current financial year, and has already launched new restaurants in Edinburgh, Newcastle, Doncaster, Taplow, Bognor Regis, Watford, Northampton and Belfast. Rob Papps, group chief executive of Nando’s, said the economic backdrop remains “uncertain” but that the business is pushing forward with more investment to drive growth. Nando’s said the latest growth plans come after a positive first quarter of its 2024-25 financial year, where it was “extremely encouraged by customer demand”. However, it stressed cost inflation has stayed at “elevated levels”, highlighting it is still seeking to address its costs across the business. Papps said:
“The 2024 financial year saw Nando’s deliver a good sales performance and a return to pre-pandemic levels of operating profit driven by robust consumer demand for our flame-grilled peri-peri chicken supported by our strong brand and customer proposition.
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Leadership means the buck stops with you. The good, the bad and the ugly. All of it. Doesn't matter if you're the CEO or the Executive in Chief. Leadership isn't selective about what you get to take credit for. It's about being 100% accountable.
True leadership doesn’t have room for blame culture.
#Leadership
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"You LEAD PEOPLE and you MANAGE THINGS"
A powerful reminder that leadership is about nurturing individuals, while management is about orchestrating resources and processes.
Focusing too much on 'things' can blur the line between leadership and management.
Remember, our teams are humans, not processes or resources.
Great leadership revolves around people, not just processes.
Let's keep the human element in focus!
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Times are changing.
People-first businesses are winning.
Don’t get left behind.
Here are 11 brutal truths you need to hear if you employ people.
1. Management must collect feedback, if not, you're operating blind.
2. A toxic culture leads to employee churn, which leads to customer churn.
3. Gossip kills. Stamp it out.
4. Rewarding overwork is the same thing as asking for overwork.
5. Employee experience is a leading indicator of customer experience.
6. Micromanagement destroys long-term productivity.
7. Top talent will leave if their progression isn't your priority.
8. When your best people leave, it's your fault.
9. Train your managers. Train them.
10. No sudden movements. Leaders need to be consistent.
11. Reinforce values. Daily
#Leadership
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