Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

@Bobtographer Hi Robert! Thanks for reaching out, and we're sorry to hear that the Depth of Field setting still seems on despite turning it off. Could you please provide two screenshots showing your gameplay with DoF turned on verses off so we can compare and look into this? Thanks!

Def something broken in latest patch @UbisoftSupport I have DoF turned off, but somehow it's still on! 🤔

Have you hit the bluffs, the slopes & the trails in @RidersRepublic, but your frames are sluggish? You can run a benchmark on your computer to see where the hold-up might be. You can also run different settings benchmarks and compare the results! >> ubi.li/2h9Lk #Ubisoft #RidersRepublic #Gaming #Benchmark #PC

@nikeornot Hi u! We're very sorry to hear this - we've taken a look into your support ticket however and can see that a member of the case team has responded since you last reached out on X. Please continue all communication via your case - thank you for your patience!

@UbisoftSupport @Ubisoft 25716934 in that case my problem not solved but closed?? Is this how u treat your customers?

@Evictions_ Hi! We're sorry to see that you're experiencing this issue with purchased mods not adding to your inventory. We've passed this on to our team for investigation! In the meantime, could you please let us know whether this occurs for all items or just the Organic Circuits?

@UbisoftSupport Hello, i face a issue in the Division 2 where when i try to purchase multiple mods at any vendor where i have to pay for every mod but only receive 1 copy doesn't matter the amount i buy: youtube.com/watch?v=r_oVqf…

@das_pranti37092 Hi there, sorry to hear you've lost access to your account. Can you give us your most recent case number so we can take a look please?

@UbisoftSupport My account got compromised , a lot Ac games , Farcry games , Tom clancys games was there , but when I'm trying to reset my password I'm not receiving any recovery link , as authentication on Google authenticator was on , raised support ticket no response

Are you struggling to get your game or client to install, update, or launch properly, sometimes with errors that don’t seem to make sense? Set Ubisoft Connect to launch with admin rights. 🛡️ This allows the client to have full permissions and do what needs to be done to get your gaming sesh underway! ubi.li/eUu1K #Ubisoft #Gaming

@Pantheon8669 Hi Pantheon! We're very sorry to hear that you haven't received a response from your support ticket yet. Could you please let us know your case number so we can check its status for you? Thank you for your patience in the meantime.

@UbisoftSupport @UbisoftSupport UP

@UbisoftSupport I have had a ticket open for two weeks regarding a problem changing my email address on my Ubisoft account. I have provided all the evidence in my ticket proving that I am the owner of the account, but I have not received any response from support.

@MF_Rais Hi Mas Rise! We're very sorry to see that you couldn't log into your Ubisoft account due to connectivity issues - could you please let us know whether you're able to log in now or if this is still ongoing?

I bought a game, I want to play it, but the platform say I can't because their services are not available Fix your broken servers @Ubisoft @UbisoftSupport

Hi there, can you create a support case so we can help you with this? If you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB If you've created a case already, can you please give us your case number so we can take a look?

@UbisoftSupport I really appreciate how I when my account gets hacked by someone in Turkey, and I contact your support though your system, the only way I can figure out how to do it, because your system refuses to update my password, the response is to instead of helping me change my password, it's just lock me out of my account until the password is changed. Translated, F' you, go open another account and buy those games again...

Hi there, can you create a support case so we can help you with this? If you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB If you've created a case already, can you please give us your case number so we can take a look?

@UbisoftSupport why my account hacked

@brunaocafajeste Hi there, sorry to hear you've lost access to your account. Can you give us your most recent case number so we can take a look please?

@UbisoftSupport @RidersRepublic My account was hacked and my case is escalated since day 05, no response yet. Can someone help?

Season 18 in @RidersRepublic is live! Explore the full roadmap, and even more details in the Spring Update here: ubi.li/CvZMk! 😍 We are so stoked for these new outfits and the updated season progression challenges! #Ubisoft #RidersRepublic #Gaming

@SnowWhite2344 Hi there, sorry to hear you've lost access to your account. Can you give us your most recent case number so we can take a look please?

@UbisoftSupport @justdancegame @UbisoftSupport My account was hacked, I already submitted a ticket but is there any chance someone could take a look to get this process sped up?

@brice_mashaw Hi Brice! We're sorry to hear about your ban. We're afraid that we're unable to assist with ban-related queries over X, and we're currently experiencing delays with ticket responses. Someone will be in touch ASAP, we apologise for this and thank you for your patience!

@UbisoftSupport @ForHonorGame @alumtv Ubisoft unban me I got false banned and ur customer support won’t answer

As new heroes rise up, updates roll out, and more players jump into the fray, we’ve been hunting for standout tutorials on Parrying and Feints in @ForHonorGame as these are core skills for any fight! @AlumTV crafted an impressive 2026 Beginner’s Guide. Each chapter clearly listed in the description for quick navigation, and the full video is genuinely worth your time. 📺📝 To highlight our focus as you sharpen your fundamentals, check out: - All Parries 👉 ubi.li/OIsph - All Feints 👉 ubi.li/2h2A3 #Ubisoft #FanSupportSpotlight #ForHonor #CombatTips

@Bloom590754 Hi Bloom! We're afraid that we're unable to assist with account-related queries over X. Due to high volumes, we're currently experiencing delays with ticket responses. Someone from the case team will be in touch ASAP, we apologise for this and thank you for your patience!

@UbisoftSupport Hey Ubi, can you help me with account linking problems? I tried to contact you at the main sup line but I am not getting an answer my case number is 25702300 and it involves allowing me to link a different PSN account

@idaeyeong27750 Hi 이대영! We're very sorry to hear that you're encountering this message when trying to download The Division Resurgence on the Play Store - is this still ongoing? If so, could you please send us a screenshot of this message?

@UbisoftSupport "The Division Resurgence is currently unavailable for download on the Android Play Store, and pre-registration has not been offered."

We're aware of issues affecting connectivity across multiple titles and are working towards resolving this ASAP.

@Munixao19 Hi Munixao! We're very sorry to hear that you haven't received a response from your support ticket. If this is still ongoing, could you please let us know your case number so we can check its status for you?

I bought Unity more than 7 days ago, but I haven't even been able to play it because customer support is so slow; I've been waiting for a response for more than 5 days. @UbisoftSupport @Ubisoft_UK @UbisoftLatam @ubis

@Gotenix Hi Gotenix! We're very sorry to hear that you haven't received a response yet from your support ticket - could you please let us know your case number so we can check its status for you?

@UbisoftSupport do you guys even have a customer service? I’ve had a support ticket up for a whole week

@gordoismyname Hi gordoismyname! We're very sorry to see that you encountered these connectivity issues whilst playing TD2. Could you please let us know which platform you're playing on, and whether you received any error codes or messages?

i love the division 2, but one thing i do NOT love about it is when you have a mission that takes 45 minutes, and the server disconnects 40 minutes in. happened 2x today and i have a real time network monitor showing no packed loss on my connection. @UbisoftSupport

@SurgialBobcat Hi SurgialBobcat! We're sorry to hear that you've been experiencing issues with For Honor and that you haven't received a response from your support ticket yet - could you please let us know your case number so we can check its status for you?

@UbisoftSupport Hey I have been having issues with For Honor and my support request on the website hasn’t been answered since 2/25/26

@exlittle2 Hi PUTCAN! We're sorry to hear about your missing For Honor rewards and your experience with your support ticket. We're afraid that we're unable to assist with this over X - please continue all communication via your case. Thank you and we apologise for the inconvenience.

@UbisoftSupport I had a work order before that was marked as resolved, but I'm sure the relevant production team still forgot about it Ticket number: 25203804. We apologize, but it is located in the Chinese section

@andrey_md Hi there AndreyPoloMD, sorry to hear about your account trouble. Unfortunately we are only able to look into account-related problems via our help site. The team will do whatever they can to resolve your problem where this is possible.

@UbisoftSupport @UbisoftSupport My Rainbow Six Siege account appears to have been completely wiped. All my charms, skins, backgrounds are gone even though I never changed platforms or requested a reset. I’ve already contacted support but keep receiving “we are unable to assist further"