••Customer HelpHub••

@Pbowmanio We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @Pbowmanio Thank you.

@ViatorTravel We’re a family of 6 adults & 3 children who want to visit the Eiffel Tower in June. We are planning on booking a tour through yourselves so that we can skip the queues. How far in advance can you book the tours & do the children pay the full price? Thanks Paul

@DeNottingham Kindly respond to your DM.

@__ViatorHelpHub We have called two times and both times you refused to issue refund

Never, I repeat never! book an excursion with this company thru @Tripadvisorr @ViatorTravel #refusingrefund #Oahu

@healthygrow1h We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @healthygrow1h Thank you.

@ViatorTravel I am a supplier. In the Availabilty section, you click August 6, and it goes to August 5. Until 4 months ago, it went to August 6. Your software has been consistently doing this bug in the past 4 months. You guys will have a lot of non-bookings, the suppliers cannot handle.

Stop and smell the tulips 🌷📍Keukenhof Gardens

@jerry077 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @jerry077 Thank you.

@ViatorTravel Do not use these FAKKRS I paid for entrance to the Butterfly Exhibit only to be told I paid entrance only all the emails and messages told me different I want a full refund or a live person to reach out to me which they won’t but be careful out there.

@amelieolaiz We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @amelieolaiz Thank you.

@ViatorTravel You are not a serious company. We trusted you because we had already paid for and reserved the Alhambra tour with you, and two days later you canceled the reservation. That shows a lack of professionalism and respect.

@OfficialKadeem We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @OfficialKadeem Thank you.

@ViatorTravel hit me with a bait and switch for an excursion in the Bahamas back in January and refuses to refund me my money. $200 down the drain. I recommend staying away from their site. They clearly don’t vet vendors and don’t value customers.

@ARichard63 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @ARichard63 Thank you.

@ViatorTravel I have used you guys for years and am very disappointed right now as we took a tour and my family member was charged twice and now you won’t give a refund. Going to have to start booking ship excursions now sadly

@minxmalone83 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @minxmalone83 Thank you.

@ViatorTravel I have booked an experience through the Global Experiances Card with yourselves, but would like to move the date. As it’s not showing on my Viator account, how do I do this please?

@Stefanie_Bates We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @Stefanie_Bates Thank you.

Never use @ViatorTravel. They cancelled our tour and refusing a refund 😂. I paid $520 for a tour, you fail to provide the service of a tour and then say “Sorry, we didn’t follow through on services promised, but we’re keeping your money anyway.” Hard NO.

@kleinsfla We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @kleinsfla Thank you.

@ViatorTravel trouble with reservations - how can I get in contact with representative

@MemeStealingBot We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @MemeStealingBot Thank you.

@ViatorTravel I have four reservations, three have been cancelled by the operators due to weather. This shouldn't even be a thing. I will PM you when we get back. Hopefully, you all have got your act together without my input by then.

Do you think we should book a bus tour in Ireland? You know...for good luck?

@LesleyWard47237 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @LesleyWard47237 Thank you.

@British_Airways does anyone else have a nightmare when chasing Avios points through @ViatorTravel

@WPordzik We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @WPordzik Thank you.

@ViatorTravel Very disappointing! I booked way in advance an all day walking tour in Jerusalem. After 2 confirmation messages and payment I received less than 48 hrs before the tour a message “tour canceled” - not enough people. Never again will I rely on Viator. It sucks!

@Ed6114 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @Ed6114 Thank you.

@viatortravel vert disappointing that, at 06:30 this morning, I book a trip through you, you take the money and then send an w-mail that the trip isn’t guaranteed until the operator confirms. so now I am in limbo. Cant look elsewhere as you said the trip is not cancelable

@DavidLavelle19 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @DavidLavelle19 Thank you.

@ViatorTravel Too late.... missed the trip and charged me for it too

@ViatorTravel Where are my tickets for tomorrow?

@curtisleasure2 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @curtisleasure2 Thank you.

@ViatorTravel I made a booking in error and called 5 minutes later to cancel. Was told it was not cancellable. Can someone please help me with this?