Ecwid by Lightspeed

@BolingaB Thank you, we will get back to you via email with details.

Hi @Ecwid, I recently cancelled my account but need temporary access to recover my store data before it's deleted. I've sent an email to support@ecwid.com — could you please help me urgently? 🙏

@injeraforall Hello! We send you the email, please let us know if you receiveid and followed through troubleshooting steps.

@ecwid So fedup with @ecwid their platform is not working- my onlinestore is down -- and they're off for the weekend-- leaving their customers to deal with their AI support... this is such bad business!!!!

Check out our new tools roundup to discover all the exciting features now available in your online store, including Instant Site updates, a new visual email editor, and more. See the updates: cutt.ly/RtmSi6yR

@BolingaB Hello! Could you please share your Store ID or the email address you sent the email from? We'll check and get back to you.

@equidivine Please contact us at ec.support@lightspeedhq.com, so we can check your account and help you further.

@ecwid you have stopped me receiving orders so what’s am I paying for exactly?

Online marketplaces can help businesses reach new customers, grow sales, and expand their reach. But how do you choose one? This blog post will help you evaluate the best platforms for your goals: ecwid.com/blog/how-to-ch…

Reselling items bought in bulk is a proven strategy among small business owners. This blog post covers everything from market trends and product ideas to sourcing and selling: ecwid.com/blog/best-thin…

@LaraKayeArt Hi! The shop section is unavailable since the account is on the Free plan. Please contact us at ec.support@lightspeedhq.com so we could close the store from our side.

@ecwid You said you no longer support free accounts. So why is my shop still online? Could you please remove it, because it gives a bad impression constantly set on Closed for Maintenance? Or let me know if it's still supported, please. lara-kaye.company.site

Give your Ecwid store a Valentine’s Day glow-up with hearts, confetti, glitter, and all the romantic vibes. Get the app: ecwid.com/apps/featured/…

@BEEF0UND Hi there, access to store data is available on paid plans. Your subscription has expired because our system was unable to process a charge using the payment method associated with the store. We’ve contacted you by email with more details about the subscription status and the a...

@ecwid Our account is locked over a billing issue, leaving us unable to access past transactions, contact customers, issue refunds, or retrieve tax records. This is disproportionate and extremely disruptive. Please restore access so we can meet our obligations.

✨ Thinking about giving your online store a fresh new look for 2026? Take a peek at Ecwid’s themes! While our 75 free themes are a great starting point, 8 new premium themes offer the advanced design and customization options that sophisticated businesses need to stand out.

@BEEF0UND Hi there, access to store data is available on paid plans. Your subscription has expired because our system was unable to process a charge using the payment method associated with the store. We’ve contacted you by email with more details about the subscription status and the a...

@ecwid Our account is locked over a billing issue, leaving us unable to access past transactions, contact customers, issue refunds, or retrieve tax records. This is disproportionate and extremely disruptive. Please restore access so we can meet our obligations.

Business owners, share your business's New Year's resolutions in the comments below! 👇 Pro tip: Set specific goals instead of setting generic ones. For example: ❌ Launch a new business in 2026 ✅ Get an LLC and a business bank account by the end of February

@janhabich Hello! I'm sorry to hear that. Could you please share your feedback about checkout design in more detail? We'll make sure to ask our team to improve checkout in future updates. Please message us at ec.support@lightspeedhq.com

@ecwid Too bad you can't close the sale because you are so behind the checkout design best practices. So pretty much wasted investment in marketing.

The NRF’s Retail AI Trends survey found that marketing is an emerging AI priority for 45% of retailers. Great news: Ecwid makes using AI in your marketing easy! Its online store features built-in AI tools to enhance your product catalog, optimize ads, and create site sections.

@PitagoroL Hello! This price adjustment allows us to continue providing high-quality support and to keep investing in improvements that help your business grow and run smoothly. To see what we’ve been building, visit this page: support.ecwid.com/hc/en-us/artic…

@ecwid Guys what is going on with new prices again??

This simple trick helps you set achievable goals for your business and makes it easier to track your progress throughout the year.

@Zeitaiber We now offer the Starter plan (costs $5 per month) to try out our platform. You can add up to 10 products and use all the basic features to start selling online. You'll find more info on the plan: support.ecwid.com/hc/en-us/artic…

@Zeitaiber You can upgrade your account plan on the My Profile > Billing and Plans page of your Ecwid Admin (#billing" target="_blank" rel="nofollow noopener">my.ecwid.com/cp/#billing). Also, feel free to contact us at ec.support@lightspeedhq.com if you have any other questions related to your account. We'll be glad to help you!

@Zeitaiber Hello! Your account information has not been deleted, yet access to the Admin was restricted because your account is on the Free plan, which we deprecated today. Emails about this were sent in advance to all addresses associated with such accounts. If you want to regain access...