TSB

@jammyjennypokes I've sent you a DM. Thanks. Sophie

@TSB Can you DM me please, as your open DM messaging on here is disabled. That would be helpful.

Update: Full service has resumed following essential maintenance last night. Sorry for any inconvenience this may have caused.

@jammyjennypokes Hi Alex. I'm very sorry to read that. Can you please send a DM to confirm if you've received a text from us about this? What number have you tried calling please? Sophie twitter.com/messages/compo…

@TSB Hi, you have blocked my card and your shiny new automated system has broken. I have spent 3 hours calling your CS teams and not yet got through to fraud. This is a joke of a service, please contact me.

@carliburnham Hi Carli. I'm sorry to read that. Can you please send a DM to provide more information around what's happening? Apologies again. Stacey twitter.com/messages/compo…

@TSB hi I am trying to pay a cheque in and keep getting error MCD01

@errolf67 Hi. I am sorry to read your message. Can you please send us a DM to provide more information around the issues which you are experiencing? Apologies again. Stacey twitter.com/messages/compo…

@TSB @JFoxleyBrookesx The info is above, doesn't matter how I connect Whether it be WiFi or mobile data it's problems. It's clear I'm not the only one having issues with your app. Have done updates etc. Oh and I also tried switching my device on and off, 2026 and that's your answer to the issue 😂😂

@TSB please provide an update on your app services, I can’t log in

@bemstock Hi Ben. I'm sorry to read your message. We're always looking at ways to improve our products and services, and we'll be sure to pass your feedback on. Many thanks. Lesley

Hi @TSB it would be really helpful if when adding a new recipient for a payment in mobile banking, the app allowed users to switch apps when entering details. 9/10 times when I'm entering payment details, I'm doing it from a text or note in my phone. Every time I switch apps...

@innovfest Hi there. I'm very sorry to read your message. Could you please DM some further details around which machines you're referring to? Many thanks. Andrew twitter.com/messages/compo…

@TSB visited Edinburgh branch - machines say you can pay in cash - you can’t - hence end up in long queue for service

@KlaudiaSkoniec5 Thanks Klaudia. I've received it and will reply shortly. Beth

@TSB Sent a dm

Banking is changing, and so must we. We're pleased to announce that we've acquired @TSB from Banco Sabadell, subject to regulatory and shareholder approvals. This move will provide us with the scale needed to accelerate our transformation and become the best bank for all our customers. This is just the beginning. It Starts Here.

@KlaudiaSkoniec5 Hi Klaudia. I’m very sorry to read this. Can you please send us a DM to confirm whether it’s Santander or TSB that your account is with? Many thanks. Beth

@santanderuk @TSB You have a legal obligation under FCA Consumer Duty to treat customers fairly and offer reasonable solutions

@ilSolano I’m so sorry to read this. Can you please send us a DM to provide more information around what's happened? Have you requested an appointment via our website? Beth

@lairdcwh @TSB I've been trying to get an appointment with a TSB mortgage advisor for several months now but they've all been laid off and I had to travel forty minutes by bus to talk to one who wasn't even available!

Oh, but someone will call me back on 20 minutes. Not acceptable @tsb

@lairdcwh I'm sorry Colin. Can you DM us about what's happened? Rich

@KirstyRo1986 Hi Kirsty. I'm sorry to read that. Can you DM and let us know, are you getting an error message when attempting the balance transfer or are you being contacted by us afterwards to be told it can't be done? Rich twitter.com/messages/compo…

@TSB why does my balance transfer keep failing

@lairdcwh I'm sorry to read that Colin. Can you DM more information about what has happened? Rich twitter.com/messages/compo…

Once again, words fail. The failings by @tsb should be unbelievable.

@MrJCheetah Hi there. We're always looking at ways to improve our products and services, and we'll be sure to pass your feedback on. Many thanks. Beth

Can Someone have a word with @TSB devs and make a dark mode app icon please. It’s literally the only app that lets me down for a clean UI. Oh and add some notifications options please I’d love to see in and out goings etc.

@PhillipLL Hi Phillip. I'm sorry to read that. Can you please send us a DM to provide more information around what's happening? Are you receiving any error messages after entering the OTP? If so, what do they advise? Beth

@TSB OTP not working to log in to online account

@hain_joanne Hi Joanne. I'm very sorry to read this. Can you please send us a DM to provide more information around the error messages you're receiving? Beth

@TSB Whats going on with our app, silly messages and cant log in?

@errolf67 I'm very sorry to read this. Can you please send us a DM to provide more information around the problems you're experiencing? Can you please confirm whether you're using Wi-Fi or mobile data? Beth

@TSB @JFoxleyBrookesx Tsb, yer app sucks ass. Constant problems with connecting, transfers, saying no internet, same auld shite all the time. Been with yous over 34 years now. Can't see yous getting to 35

@BohoD1ana Please don't share this information on a public post, and ensure you send these details via Direct Message using the link below. Thanks again. 2/2 Andrew twitter.com/messages/compo…

@TSB Done, buffering to load then says Oops. That didnt work. We cant access your account right now. Wait a moment and try again. It does this with both WiFi and with mobile data. I'm not the oly one, please can you check your end for reported problems with the app?

@BohoD1ana Thanks for trying that Diana. We'll need to get this escalated to our Technical team. For us to do this, please DM your full name & postcode. The device make and model. The operating system version on your device. The TSB app version number that you're running. Thanks. 1/2 Andrew twitter.com/messages/compo…

@kaymetz85 I'm very sorry Kayleigh. We just need to try troubleshooting the issues you're experiencing which is why we ask whether you've tried both mobile data and Wi-Fi. Beth

@TSB Considering the amount of people having this same problem this is clearly a problem on your end. My wi-fi is fine

@TSB Hi, my banking app is saying no Internet connection. My Internet is fine. Can you help please?

@kaymetz85 Hi Kayleigh. I'm very sorry to read this. Can you please send us a DM to provide more information around the issues you're experiencing exactly? Have you tried both Wi-Fi and mobile data? Beth twitter.com/messages/compo…

@TSB @thisisamy_ I'm having same issue