Booking.com

Hi Carmen, thank you reaching out to us. We regret to hear about your situation, and we'd like to see how we are able to assist. For us to help you here, please send us the following information: - Confirmation number - Pin code - Name on the reservation via DM, and we'll get back to you soon. Keep in mind, our Social Media Team does not work in real time. For immediate support, you can call our 24/7 Customer Service Team here: book.i.ng/6179jMVVV

@RTVECanarias @bookingcom I had to cancel my trip to the Canary Islands due to Storm Theresse and the severe weather conditions, but you refused to refund my accommodation. It’s unacceptable to lose all my money because of a situation completely out of my control.

La Borrasca Therese deja vientos cruzados, retrasos en puertos y aeropuertos ▪️ Se han habilitado albergues en varias islas por los posibles efectos de la borrasca en zonas inundables ▪️ Las clases se han impartido de manera telemática y ha nevado en el Teide y el Roque de los Muchachos 👉rtve.es/play/videos/te…

Hi Meenu, thank you for reaching out to us. We sincerely regret to hear about the inconvenience you have encountered. Please DM us the following details, and we'll get back to you as soon as possible: • Confirmation number: • Pin code: • Name on the reservation: Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv.

Hi! I had booked a hotel named Hotel Cherry Blossom in Varanasi. We checked into the hotel on the 20th night. There was a power cut and no backup was there in the room. Moreover in the morning the manager is asking us to shift the room. @bookingcom @tourismgoi @CMOfficeUP

Hi there, thank you for reaching out to us. We regret to hear about your situation, and we'd like to see how we are able to assist. For us to help you here, please send us the following information via private message, and we'll get back to you soon. - Confirmation number - Pin - Name on the reservation Keep in mind, our Social Media Team does not work in real time. For immediate support, you can call our 24/7 Customer Service Team here: book.i.ng/6179jMVVV. Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6175jMn3W.

@bookingcom Plz respond ! U r app doesn’t seems to be a friendly conversation with customer care ,their is no way to connect !!

@Kulvir539111161 Hi Kulvir, thank you for reaching out to us. We regret to learn that your account has been blocked. Kindly direct message us the following details, and we will respond to you promptly: • Name of the person reaching out to us: • Email address associated with the account: twitter.com/messages/compo…

Very disappointed in @bookingcom. After years of loyalty, my account has been blocked for 90+ days. Every time I call, I get no answers or the line is disconnected. Is this how you treat your regulars? I need a real person to look into this ASAP.

Hi there, we regret that you faced issues with your car rental booking. As much as we’d like to assist you, we’re unable to offer support for car rental reservations through social media. Alternatively, you can get in touch with our specialized team here: cars.booking.com/contact?lang=e…. Thank you for your understanding.

Shocking this from @bookingcom and Hey Car, only wait 45 mins, stuck on plane for 20 mins, @PortugalAirway made us check in our over head bag as there was 'no space' and then we had to wait 40 mins for our bags, only for our driver to leave and now be spending 40 euros on a taxi

@MOHAMME29429366 Hi there, thank you for informing us. We've responded to your inquiry via direct message; kindly check your DM.

I made a reservation and paid the amount, but upon arrival they told me the reservation was full. What kind of scam is this?@bookingcom @agoda

Hi OKE, we appreciate you for sharing the flight booking details. We regret that we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677. Also, we recommend that you never share the PIN code of your reservation in public, as it can allow others to access your personal details. To help protect your information, we recommend that you delete your comment. Kind regards.

@bookingcom Customer reference: 40-886202990 Pin: 0490 Name: DAMILOLA RUKAYAT MUSA

I book a round trip flight from London to doha for my family and I have been call your customer service and explain i will not risk my family life because of the unrest situation in middle East and you cancel the flight from Jordan to Qatar, what

@aneksineph We acknowledge your concerns and sincerely regret any difficulties you have encountered in reaching our flight, Elizabeth. However, while we are eager to assist you, please note that due to GDPR regulations, only our specialized team has access to your information.

@bookingcom I can't because the chat bot closes and call hangs up on me. Are you saying that there is no way for me to contact you about this?

@bookingcom ryanair has changed my flight and I want to cancel the booking. However your "dedicated flight team" chat bot and call wont speak to me due to high demand. Will you honour cancelling the flight at a later date with full refund?

We regret that the Collection O Swargadwar Sea Beach was unable to accommodate you, as well as for the inaccuracies in the location address provided for Hotel, Shiva. The availability of the rooms is set up by the properties themselves, and they're solely responsible for making sure this is correct. We don't decide on behalf of the property how many (if any) rooms they want to have available to book through our platform for any given date. If a property is unable to honor a booking, they should help you find another place to stay. If they're unable or unwilling to provide this, they should let us know as soon as possible so that we can help to find a solution. Please DM us the following details: Also, we recommend that you never share your reservation details in public, as it can allow others to access your personal details. To help protect your information, we recommend that you delete your comment. Please send a private message if you would like any assistance. • Confirmation number: • Name on the reservation: Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom caused huge inconvenience to my family during travel. Request immediate investigation, and action against this listing. Booking ID 6680890234

Thank you for your message. We’d like to see how we can help you/ support you based on the experience you have shared with us.. We always suggest communicating any issues directly to the accommodation provider during your stay, as it's in their best interest to ensure your stay is as comfortable as possible. For us to help you here, please send us a private message with the following information: • Pin code: • Name on the reservation: We'll get back to you as soon as possible. Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom I am trying to reach booking.com customer care executive but it's connecting to AI. Does Booking.com is serious about customer grievances or its become daily routine.

Hi there, thank you for reaching out to us. We regret to hear about your situation, and we'd like to see how we are able to assist. For us to help you here, please send us the following information via private message, and we'll get back to you soon. - Confirmation number - Pin - Name on the reservation Keep in mind, our Social Media Team does not work in real time. For immediate support, you can call our 24/7 Customer Service Team here: book.i.ng/6179jMVVV.

are you expecting my family to Jordan to do @RoyalJordanian @bookingcom I sent a mail but you keep ignoring it and I call your customer service also but same issue. Now you messaged my family to proceed for checkin

@CValasarajan We understand your frustration, Chanil, but due to GDPR laws, our specialized team is the only one with access to your information.

@qatarairways @IndiGo6E @bookingcom I have send a direct message to all but nothing happened. Anyways it's frustrating, I have booked my flight back to Germany with Air India.

I had booked my flight with Qatar Airways/ Indigo, which was cancelled due to war and the refund money what I received is 42euros for a ticket of 660euros. Well done @qatarairways @IndiGo6E and @bookingcom

@KingSol88 Hello, we replied to your DM.

@bookingcom I’ve repeatedly tried to contact you for hours by phone and chat, only to be disconnected or cut off before I can send my message. Qatar Airways says the issuing agent must process this refund. I’ve sent full details by DM. Please escalate and resolve urgently.

Hi Nele, we regret hearing you are having issues in reaching our Flights team for support. They are receiving a high volume of requests, so their response time might be longer than usual. We're unable to assist with flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

@bookingcom Hey Booking, its really frustrating. I’m in the German line since two days and every time after 30mins I got kicked out. My flight home got cancelled and I need your support please!

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Hi there, we regret to hear about your experience. We're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677 Kind regards.

@Saudi_Airlines @hta_x_x @bookingcom No help, no empathy @SaudiAirlinesEn @Saudia_Care @Saudi_Airlines @bookingcom

@Saudi_Airlines I cancelled a flight due to the situation in the Middle East. I made the booking via Trip.com They sent Saudia a cancellation request which was denied by Saudia. Please can this be looked into immediately.

@vignesh_19 Hi Vignesh, we regret hearing you feel this way about our platform. How can we assist you? If you need help with an accommodation booking, DM more details about what happened and: - confirmation number - PIN - name on the reservation Thank you. twitter.com/messages/compo…

@bookingcom alert everyone stay away from this cheating company

Hi there, thank you for reaching out to us. Safety and security of our guests is our top priority. Feel free to DM us the following details and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, we recommend calling our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv Kind regards.

Emergency escape from conflict in the Middle East. Unable to complete a deposit bank transfer due to service disruption. Charged €400. Loyal customer for over a decade. No support, no flexibility. @Bookingcom please explain.

Hi there, how can we help? If your request is related to an accommodation booking, feel free to DM us the following details and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, we recommend calling our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6187sID2N Kind regards.

@bookingcom I urgently need assistance with my booking. I’ve tried the online chat but haven’t received a response in 2 days. Could someone please get back to me ASAP?

Hi Elizabeth, the Flights team is currently receiving a high volume of requests, so their response time might be longer than usual. However, they are the only ones who can assist you with your flight reservation. You can try reaching out to the dedicated team again using the details previously shared.

@bookingcom Why say we note you can't reach them so please reach them? I'm asking about what to do giving you are literally preventing me from talking to that team? Will you offer full refunds when you finally allow contact?

Hi Tuure. As the intermediary we're unable to issue invoices. Only the service providers can do so. If this is regarding an accommodation booking, we can submit an invoice request on your behalf. Just DM us the following details: - Confirmation number, - Pin code, - Full guest name

@bookingcom Is operating illegally in Europe. Despite numerous claims they won't give invoice with VAT, even though is clearly stated in EU law as requirement operating as business. Council Directive 2006/112/EC. What is wrong with you?