Booking.com

@aneilsingh We understand how upsetting this has been for you, Aneil, especially after reaching out multiple times and feeling unheard. Please know that under GDPR laws, only our specialized team has access to your information, which is why they are the ones handling your case.

@bookingcom Yes, i contacted them 2 or 3 times and your terrible support says the same thing. Apparently there are no brains and they just read/type from a paper. We will be retiring soon and Booking is going to be losing out on our business if this is not resolved.

@bookingcom you need to get agents that understand real life scenario's... I book a car, cancelled because of the time and them immediately booked again while at the car rental. Only to find out, the first booking wasn't going to be refunded. See below

@SSNarayanan_ We understand your frustration, but due to GDPR laws, our specialized team is the only one with access to your information.

@bookingcom I reached them multiple times, but no proper response, they asked me to check with Akasa Air. I booked a ticket on your portal, why should I reach the airlines

@bookingcom , booked Akasa Air flight, Airline cancelled ticket, yet to receive refund. PNR N952XW. I can see airline refunded the amount to you on 25/03. Why you are not refunded the amount.

Hi Sarah, thank you for reaching back to us. We regret that the property was unable to accommodate you. The availability of the rooms is set up by the properties themselves, and they're solely responsible for making sure this is correct. We don't decide on behalf of the property how many (if any) rooms they want to have available to book through our platform for any given date. If a property is unable to honor a booking, they should help you find another place to stay. If they're unable or unwilling to provide this, they should let us know as soon as possible so that we can help to find a solution. Kindly provide us the details that was asked to you in our previous message via private message, and we'll get back to you as soon as possible. Kind regards Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom @bookingcom so left with no alternative other than to travel home yesterday evening as nowhere for us to stay! Have been offered £21 compensation from you for the inconvenience!! Doesn’t cover our train fare down there! Never using booking.con again. Prioritise the owner over us

@bookingcom the accommodation I’ve booked through your site has not responded to any messages from either me or your agents ahead of our reservation tomorrow 3 May. Been told no reallocation email will be sent until our check in date, which is our day of travel!

Hi Yaron, we regret to hear that you have not yet received your refund for your cancelled flight. As much as we would like to however we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

@bookingcom @Bookingcom has refused to refund €990 for booking ref 40-814613771, a flight cancelled on 22 March 2026. I have filed complaints with Agència Catalana del Consum, ACM Netherlands, and European Consumer Centre Spain. Legal action is imminent. #ConsumerRights #EC261"

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@AlecSash2 Hi there, we've responded to your inquiry via direct message; kindly check your DM at your convenience.

Hi Porrnima, we recommend that you never share the PIN code of your reservation in public, as it can allow others to access your personal details. To help protect your information, we recommend that you delete your comment. Please send a private message if you would like any assistance.

@bookingcom @oyorooms #OYO #BookingCom #TravelScam #CustomerRights #Coimbatore Manager Gokul is absolutely rude and just seems to be sitting there to make money

Hey @oyorooms & Booking.com what exactly are you running here? Booked “Collection O” in Coimbatore (North Railway) and got a masterclass in misrepresentation. The photos = fantasy. Reality = dirty rooms, lizards, filthy washrooms .. continued..

We understand your frustration, Emaediodiong. However, due to GDPR laws, our specialized team is the only one with access to your information, therefore, we are unable to contact the airline on your behalf regarding your refund. We kindly recommend contacting our flight team for further assistance. Thank you for your understanding.

@bookingcom I'm not needing support for flight booking. I'm asking that you ask @FlyRwandAir to refund my £385.37 I booked flight through your company with. Please I need the money back it's getting longer than expected.

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Hi Emaediodiong, we regret to learn about your situation. However, we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

@FlyRwandAir Hi @FlyRwandAir please when are you refunding my money through @bookingcom. I have waited for more than 2 months. The status keep saying airline confirming your refund amount. It is £385.37. your lack of refund is killing my credit score

Olá Diego, lamentamos saber que você não está encontrando suporte para cancelar a reserva. Nós não temos como ajudar com reservas de voos nas redes sociais, por isso recomendamos que entre em contato com a nossa equipe de voos usando este link: book.i.ng/6182sIDFq ou ligando para {BR} +55 114 700 8306 / {PT} +35 130 880 5835 / {US} +1 917 421 7240. Muito obrigado.

Tive uma pessima experiência em comprar na @bookingcom não tem nenhum tipo de suporte pós venda, comprei a passagem na data errada e não tem contato para cancelar.

Hello Molbert, we regret to hear about your experience. Please DM us a brief summary of your claim with the following information: - booking number - pin code - full name of the guest on the reservation Once we receive this information, together with your request, we'll follow up as soon as possible. Regards

@golestein Behavior like this feels discriminatory and has no place on a platform that serves people from all backgrounds @bookingcom

آخر این هفته سفری ‌داشتم به برنبورگ ‌و برای یک شب باید در برنبورگ میموندم برای همین تصمیم گرفتم از سایت Booking.com یک اقامتگاه رزرو کنم. به برنبورگ که رسیدم‌ دنبال کارام رفتم و همه چیز طبق برنامه‌ام پیش میرفت، تقریبا آخر شب بود که به محلی که توی سایت رزرو کرده بودم رسیدم، تا اینجا روحمم خبر نداشت که چقدر قراره همه چیز بد پیش بره و برنامه هام خراب بشه. با میزبان تماس گرفتم و ازش رمز ورود به اقامتگاه روخواستم، که ابتدا بدون هیچ اتفاقی بهم گفتن که اتاق خالی نداریم و از پذیرشم جلوگیری شد، حواسش نبود تلفن رو قطع نکرده و من از پشت تلفن میشنیدم، میزبان و دوستش اسم من که یکی از اسامی اسلامی هست رو مسخره می‌کردن و می‌گفتن چطوری به یکی با این اسم خونه بدیم؟؟؟ ( دوس دخترمم مکالمه‌اشون رو شنید) من پیگیر شدم با گذشت یه زمان کوتاه مجدد تماس گرفتن که اقامتگاه از بوکینگ حذف شده و من بدون اقامتگاه موندم، محبور شدم با خستگی زیاد تا لایپزیژ رانندگی کنم تا برم یک هتل حسابی . فکر می‌کنم حداقل کاری که Booking.com باید بکنه اینه وقتی کسی اقامتگاهی رو میذاره ازش تضمین‌هایی در مورد پایبندی به تعهداتش بگیره تا یکی مثل من وسط سفرش بدون جا و مکان نمونه!

@golestein Hi Molbert, we regret to hear that you were denied check-in. We will be happy to look into this for you further and see how we can help, kindly send us a DM with the following information, and we'll get back to you with our findings. - Pin code, - Name on the reservation. twitter.com/messages/compo…

I had a confirmed reservation via @bookingcom (Ref: 6603.072.218), but was denied check-in upon arrival. During a phone call, I heard concerning remarks related to my name, which raises serious concerns about possible discrimination. I was left without accommodation at night. I hope @bookingcom will investigate this matter and provide a fair resolution.

@kapv89 Hello, thanks for your query. This filter should work on a desktop or on the app for iOS devices. We recommend clearing the cookies and cache, using a different browser on your desktop, and attempting it once again.

@bookingcom please add the feature to sort by price, high to low.

@pariyayeshamloo Hi there, we regret to hear about your opinion and would like to assist you, as our platform doesn't tolerate any form of abusive behavior. Please share more info with us via DM, and we will be glad to follow up. twitter.com/messages/compo…

@golestein It’s really unfortunate that a platform like @bookingcom , which has a global audience, hosts providers who display such offensive and disturbing behavior.

Bonjour, merci de nous avoir contactés et pardonnez notre réponse tardive. Nous sommes au regret d'apprendre l'annulation de votre réservation ainsi que les difficultés pour joindre notre service client. Nous pourrons mieux comprendre ce qu'il s'est passé lorsque vous nous aurez communiqués dans un message privé le : - numéro de confirmation - code confidentiel - nom du voyageur listé sur la réservation. Nous reviendrons ensuite vers vous au plus vite. Cordialement.

Salut @bookingcom , est-ce qu'il serait possible de parler à quelqu'un rapidement et en direct concernant une réservation pour un hébergement annulé par l'hôte ? Votre IA téléphonique ne comprends pas les demandes, le chat n'existe pas. Du grand art.

@proa1089630 Si necesitas ayuda inmediata, también puedes llamarnos aquí: book.i.ng/6179jMVVV

@bookingcom engañado malas prácticas, en IGUALAMOS PRECIO, además ante otra incidencia con el hotel, no defienden al cliente, como si hace HOTEL.COM, ver respuestas booking

@proa1089630 Lamentamos lo ocurrido. Si aún necesitas ayuda, envíanos un mensaje privado con más detalles sobre lo ocurrido, junto con la siguiente información: - Código PIN de la reserva: - Nombre del cliente en la reserva:

@proa1089630 Hola, disculpa la demora en contestar. Dado el gran número de llamadas y mensajes que estamos recibiendo, es probable que algunos mensajes demoren más tiempo en ser atendidos; agradecemos de antemano tu comprensión.

Hi Paul, we regret to hear that you've received such a message. We will be happy to look into this for you further and see how we can help, kindly send us a DM with the following information, and we'll get back to you with our findings. - Confirmation number, - Pin code, - Name on the reservation.

@bookingcom @pag086 @bookingcom my account has also been hacked. I've had a fake whatsapp , they clearly have my full booking details, kids name, phone number. And now I'm blocked from checking / changing my booking details. When were you going to email me and let me know.

Quiero contar una experiencia que tuve con @bookingcom. Hice reservas que eran de cancelación gratuita. Después por temas personales las cancelé. Pero pasados los meses me llegan 2 cargos a la tarjeta de crédito que dejé para poder hacer la reserva.

@martin_dietsch Hello Martin, as stated in our earlier response, if you would like us to review your booking, we require the booking details we asked for. Please feel free to send us a direct message with that information, so we can help you. twitter.com/messages/compo…

@bookingcom Since I paid directly to Booking, under German and European law, Booking is the main contact, responsible and must solve this issue. I have been trying for months and I already contacted lawyers, this is my last “friendly” attempt, please don’t waste my time!

Hey @bookingcom it’s been three months since you sent me to the wrong address in Mexico and I had to book another hotel and you still didn’t give me my money back! “You didn’t contact us soon enough” sounds like a lame excuse since your app makes it very hard to contact someone!

Bonjour ! Merci de nous avoir contactés et pardonnez notre réponse tardive. Nous sommes navrés de lire ce qui est arrivé à vos parents. Si vous souhaitez que nous consultions votre dossier, veuillez nous transmettre par message privé : - le numéro de réservation - le code confidentiel - le nom listé sur la réservation - Un récapitulatif de la situation. Nous reviendrons alors vers vous dès que possible. Cordialement

@bookingcom mes parents ont été arnaqué via une annonce de votre site possible d’en discuter en privée