Customer Commons

@dsearls @patrick_s_smart @ClimateByHarryG @NeilSalter4 @Ostrom_Workshop @IUBloomington @citybloomington @VRM @CustomerCommons @BKCHarvard The original e-commerce was closer to the Customer Commons model than to the Big Tech system - terms and config file live on the customer's workstation - format of order is set by code running under control of the customer mit.edu/afs.new/sipb/u…

What is the real problem with the industry? Check out the recent case study that I did for @CustomerCommons on the lack of consumer control in real estate youtube.com/watch?v=WwTTX3…

The Dawn of i-Commerce: customercommons.org/the-dawn-of-i-… #ecommerce #icommerce By @dsearls HT @vrm

And thus we announced a gigantic new world-changing project. Not the way we planned, but maybe this was better. :-)

What's a Good Customer?customercommons.org/2021/03/31/goo… HTs to @VRM @BKCHarvard @nitinbadjatia @themarkup @constellationr @rwang0 @LAMOFootwear

In a real estate conversation: "We're talking about a market-way, rather than a market-place. It's still a market, just not placed on platforms." If you want to be in this conversation, and de-cartelize real estate, come to vrmcuco2021a.eventbrite.com, on 19 April. HT @RealEstateCafe

April 19 is the VRM/CuCo (@CustomerCommons) Day, also teeing up the next three days at @idworkshop. Much to discuss and work on. Also free. Sign up here: vrmcuco2021a.eventbrite.com

@robmv @brave We don’t use Google Account-keyed service APIs, we stub/strip out all the Chromium (since 2016 privacy policy revision & 2018 opt-out not -in change) login-tied tracking. See github.com/brave/brave-br….

Just in case you feel safe with @Twitter: customercommons.org/2021/01/26/cas… HT @firstpersonpol @Public_Citizen @natashanyt @nytimes #NoStalking #VRM

#COVID19 surfaced disparities, lack of data, politics, and just plain bad outcomes in US healthcare. Post-pandemic, will we continue to overspend $1T on US healthcare? Of course we will! jamanetwork.com/journals/jamai… @PatientPrivacy @TrusteeHIE

@MissIG_Geek While you're at it, how about helping us reverse the tide by having sites and services comply to *our* terms? For example, this one: customercommons.org/home/solutions… HTs: bit.ly/cstmrs1st standards.ieee.org/project/7012.h… @VRM

Should I do an #HonestPrivacyInfo rewrite of WhatsApp’s new privacy policy?

@DeanLand Either, but I lean toward no comma. You can also lean toward no space if you want to make butno a word. Bonus: #butno.

Quick punctuation/grammar query: when writing, as a sentence, "But no." Should there be a comma between the two words? Note: that's the whole sentence, those two words.

How about business solutions of customers' own, rather than ones only for businesses? customercommons.org/home/solutions/

Putting the R back in #CRM: customercommons.org/2020/08/12/rel…

@msweezey @dsearls Exactly. We also need what only customers can do: customercommons.org/2020/06/14/onl…. Note the call to action at the end. Allies in the effort: @VRM, @Me2BAlliance, @MyData.org.

We already had the cookie apocalypse and now this. Marketers must begin to find reliable strategies that account for the anonymous future. This only increases the need for permissions, and strengths the case for VRM. @dsearls adage.com/article/digita…

Know any businesses that have been saved (or are being saved) by its customers? Let us know, by comment or DM.

@simongterry I get that permission based marketing is OK but over exercising that permission becomes nauseating to the recipient. I advocate for @CustomerCommons were folk have parity when dealing with business.

What if we called cookies "worms"? blogs.harvard.edu/vrm/2020/05/26… HT @sarafischer @axios @agropper

@MyCustomer #CustomerTech can. @dsearls & @vrm explain why: bit.ly/wnctsat blogs.harvard.edu/vrm/2017/05/15… blogs.harvard.edu/vrm/2018/12/15… Also, coming in May, at @kuppingercole's #EIC conf, kuppingercole.com/sessions/3789.

If CRM can't enable great customer experiences, what can? ow.ly/T79h30qgw2D #custexp #CX

@BuckStodgers @doctorow Blame the holidaze. And welcome!

@CustomerCommons @doctorow Um... You just basically rewrote my tweet. :) But thanks for working on the issue!

The issue here isn't the tracking, it is how that information is used. If I grant authorization for an app to know my location to tell me the weather, that should be the end of it. But it is not. And reading @doctorow's Little Brother right now only makes that more clear.