Town retuiteado

It's been an exhausting month. But also a great month. The best of my career 📈
We went from small beta to tons of active users in weeks all from WOM. Feedback has been pouring in — emails, in-app reports, call notes — and keeping up has been a journey.
So Lisa on our team built an TOWN workflow. No code, first version in 15m. It:
- Sweeps every feedback channel 3x/day (#userfeedback)
- Surfaces threads where a user hasn't heard back
- Tags the likely owner by product area
- Tracks integration requests with running counts
The humans still make the judgment calls — reading feedback, reviewing final draft responses, actually fixing things (well, with some help from Town's @cursor_ai integration). But nothing falls through the cracks anymore. Every user hears back within a few hours from someone actively working on the thing they care about.
She built it with the same product our users have access to. Workflows, Slack integration, a couple of tweaks. That was it.
🪄 And so fun using Town to build Town!
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