James

@RoyalMail recorded ‘signed for’ delivery just arrived. Envelope torn and the smaller envelope inside which had a key, also torn. Key stolen. This is the 4th time our post has been opened including birthday cards for my 1 year old son and vouchers. What to do?

@Metro_Bank hey metro, we are a small business owner, ltd company. We have noticed that we have the £5 account management fee plus now transaction fees. Do you have a product that doesn’t have these fees otherwise we will close and reopen elsewhere. Thank you

@IKEAUKSupport I’ve sought legal advice and according to consumer goods act, you legally cannot take money from me and then cancel my order without an explanation, any communication or refund? What is going on? Is this how you treat your customers. Bunch of crooks

@IKEAUKSupport Why are you taking my money, charging me £29 for delivery and cancelling our order and not providing refund or ANY way of contacting you. Absolute diabolical service. Please get back to me ASAP!

@IKEAUKSupport placed an order a month ago due for delivery today. Went online to track delivery and apparently ‘lthwy’ have cancelled our order. I have no email or refund. Can you please advise how we sort?

@smithhotels hey guys, I brought a £500 voucher for my parents just before COVID lockdown. Just after buying I saw on my app that you will extend and give £50 credit. I tried to call to see if you would honour this but couldn’t get through. Would you mind having a look :)

@thetrainline Top man thanks

@jamessaunders Thank you. We've added a note to the incident now to let the team know you've been in touch. They will respond to you directly as soon as they can. -Jamie

Morning! We're online until 8pm, so get in touch if you have a question. You can find the latest information on Covid refunds & exchanges here >bit.ly/3a12Kp3 and keep in mind that refunds can take up to 28 days at the moment. Take care -Christine #kindnessisfree

@thetrainline Hey did you see the DM?

@jamessaunders Can you DM us as requested please? -Jamie

@thetrainline Just have, you should see it

@thetrainline Note that Ahmed accepted my season ticket on 23-03-2020 with a signed signature. I’ve sent this over email a few times.

@thetrainline Hi Jamie. Just sent my 5th email. I get an automated response saying they will get back to me within 28days. What else do you need from me to follow this up?

@thetrainline I have the details of the person who signed for it as I sent the ticket back special delivery. All I want to know is that it’s in hand.

@jamessaunders Hi James. Pop the details here > bit.ly/2xcfk65 and we'll take a closer look. -Jamie

@thetrainline Hi Jamie, the link gave me a booking reference which I put as my photocard ID. It then asked if I was account holder but it was brought through my organisation as a season ticket loan. They are awaiting a credit note since I issued it back to trainline in mid-March.

@thetrainline Thanks Andy, it’s been over 28 days and still no response from that email. Meanwhile I have no idea where my expensive season ticket is as no one has contacted me.

@jamessaunders It'd be best to allow the 28 day period for the funds to be issued to you. Though if you have any further queries then these should be sent to our Seasons team on seasons.direct@info.thetrainline.com and they'll be in touch as quickly as they can. - Andy

@British_Airways was on hold for an hour, put through to someone who then hung up. Tried to call back and I can’t even join a virtual queue. I’ve paid for return flights, seat reservations and car hire. Please can someone reach out to sort this?