Frank Brown@FrankBr05713205
Here is an example of how a bad mechanic can cost a car owner a lot of money. I was one of two Nissan technicians in a Nissan / Subaru dealership. One day the service manager came over to me in a panic, saying he had a very angry customer who had an overheating problem in his Pathfinder. This customer always had the other technician working on his vehicle but that tech called in sick for the day. I talked to the customer and be explained that his Pathfinder only overheated at highway speeds and he had been fighting this problem for over 6 months. I pulled the file for the repair history and was shocked. Over the course of 6 months this customer had paid for 2 thermostats, 2 radiator hoses, 3 coolant flushes, head gaskets, clutch fan, fan blades, belts and thermostat housing. He had spend over $5,500 dollars and still had the same problem! I took the vehicle for a ride to verify the problem and then did a visual inspection. I found the problem in 5 minutes. I spend about 10 minutes in the wash bay power washing the bugs and debris from the front of the AC condenser and radiator. I then asked customer to go with me to verify the problem was solved. It was, no overheating at all. Of course he asked me how I fixed it so fast and I told him that it didn't take long to clean the bugs off the front of his condenser and radiator. He was beside himself and I couldn't blame him after all the money he spent for nothing. I told the service manager it was fixed and to not charge him anything. I did get a $100 tip that day and a new customer that insisted I only work on his vehicles from now on.