Ele Steer

@WayfairUK What will be done at that stage? Is there a chance the order may never be delivered and I will have to find an alternative? I would like confirmation that the bed is at least in stock

@EleSteerest Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates and can only provide estimates. If you have not received your order within 10 days of the original estimate please reach out to us.

@WayfairUK I ordered a bed for my daughter’s birthday. It was meant to be delivered on Friday and it still hasn’t shipped. No-one can tell me why it’s delayed or when it might be delivered. What’s going on?

@WayfairUK I spoke to someone and was told that there is no way for them to find out when it might be delivered and if it’s not delivered by 11 May then to contact the customer service team. This just isn’t good enough - I need a confirmed delivery date or some concrete update please

@EleSteerest We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@SW_Help when is the 18:09 WAT-WCP going to leave? It feels like there have been constant delays and cancellations recently

@PotteryBarnKids We’ve spent hours on the phone to PB and Williams Sonoma and no-one can help. It’s this dollhouse which was a gift from her godfather: potterybarnkids.com.au/disney-frozen-…

@PotteryBarnKids please help! We have a dollhouse that’s arrived without assembly instructions and we can’t find them anywhere online! It’s the Frozen Dollhouse …really hope you can pull off a Christmas miracle and send us a link!

@WilliamsSonoma please please please can you send me the link for where I can find your furniture and toy/dollhouse assembly instructions? Every link I click sends me to your privacy notice

@SW_Help Thank you!

@EleSteerest Hi, yes the 07:27 is scheduled to run. It will be starting its journey from Epsom. ^DM

@SW_Help will the 7:27 WCP-WAT actually run? It’s showing as delayed but most previous stops show as cancelled

@SW_Help how do I report a missing item? Lost my necklace and really hoping it might have been handed in!

@SW_Help was is the 7:17 WCP-WAT only 4 carriages?!? 75% of people couldn’t get on the train. Ridiculous for a rush hour train.

@SW_Help Thanks. The previous train was cancelled so there are a lot of people waiting to get on

@EleSteerest Hi there, as this train is not due to leave just yet, there may be cleaning crew or other staff members on the train. If passengers have not been let on past the planned departure time, let us know and we can look into it further. ^LB

@SW_Help why is the 17:54 WAT-WCP sitting on the platform at Waterloo and not letting anyone on?

@SW_Help Will these be on the WCP line?

@EleSteerest The phased rollout plan for the fleet of 90 brand new trains will start in the coming months ^MC

@SW_Help when will you have air conditioned trains on all your lines? The old ones are unbearable in this heat

@SW_Help The 17:39 WAT-WCP in the first carriage. The trains at platforms 3 and 4 are also old and not air-conditioned - when will they be phased out?

@EleSteerest Hi Ele, I am sorry to hear this; may I ask what service and carriage you are travelling on? ^MC

@FedExHelpEU Thanks Daniela, I have sent a message

@EleSteerest Hello @EleSteerest, thank you for making contact. If you could please send us a DM we will gladly assist you as soon as possible. Thank you, Daniela.

@FedExHelpEU my parcel was meant to be delivered yesterday but seems to be being held at a local FedEx facility. Please help!

@SW_Help I’m on the delayed 2:12 WAT-TED that’s been sitting at Raynes Park for ages. What’s the issue? Will we move soon? There has been no information

@SW_Help Yes, and they’re both now really overcrowded as a result of the cancellation. How are decisions to remove a train from the timetable made?

@EleSteerest Hey Ele. This is likely part of our recent timetable change, my apologies. There are services either side of it at 06:47 and 07:17, however. ^CW

@SW_Help why is the 07:57 from WCP-wat no longer on the timetable? It’s causing overcrowding on the other trains