Wayfair.co.uk

@SantoshLedwani Hi Santos, we are very sorry to hear this. We have sent you a DM.

@Wayfair @WayfairUK @Wayfair extremely poor experience yet again, the order has been delayed. It was supposed to be delivered today. Wayfair UK hasn’t contacted even once. It’s a shame that there are no basic service standards in the company. Extremely disappointed

@Wayfair UK Extremely disappointing shopping experience, poor company policies & logistics management, lack of proactiveness in sharing updates, about to cancel the order for the second time, money is stuck in the gift voucher I created from my employer’s,not get in refund!

@RubanR14871 Hi Oobl, we are very sorry to hear about this. This is not the service we strive to provide to our customers. Should you require our assistance please don’t hesitate to reach out via wayfair.co.uk.

@WayfairUK my order was marked as delayed and there hasn't been an update in two weeks. Yet I'm unable to cancel it. At what point is this simply theft?

@DMcfaulds Donna if you can first follow our page on X it will then allow you to DM us.

@WayfairUK Yeah I got it thank you

@WayfairUK have any coupon codes promotions running? couponfollow.com/site/wayfair.c… via @couponfollow

@DMcfaulds We've sent one to you now.

@WayfairUK How do I send a direct message

@DMcfaulds Donna if you can send us a DM with your email address we will be happy to do what we can to help.

@WayfairUK Have you any codes i can get for a discount on a sideboard i love it but cant afford 192 pound

@lwarne11 We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@WayfairUK please stop using DHL eCommerce. I now have original and replacement products just sat at their depot, the replacement was scheduled for today and hasn't been loaded on a van. It's been two weeks since the original was meant to be delivered. Can't contact them at all

@EleSteerest Ele should the delivery not be made within 10 days of the estimated delivery date we will resolve the issue by having a replacement shipped or refund issued if you prefer. Stock levels should show on the product page on our site. Thanks for your patience and understanding.

@WayfairUK What will be done at that stage? Is there a chance the order may never be delivered and I will have to find an alternative? I would like confirmation that the bed is at least in stock

@WayfairUK I ordered a bed for my daughter’s birthday. It was meant to be delivered on Friday and it still hasn’t shipped. No-one can tell me why it’s delayed or when it might be delivered. What’s going on?

@EleSteerest Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates and can only provide estimates. If you have not received your order within 10 days of the original estimate please reach out to us.

@WayfairUK I spoke to someone and was told that there is no way for them to find out when it might be delivered and if it’s not delivered by 11 May then to contact the customer service team. This just isn’t good enough - I need a confirmed delivery date or some concrete update please

@RozAnsu1 Hey Roz, We can't speak to the validity of the promo codes on any third party site. You can get a code for £15 off your first order over £150 by signing up to our newsletter at the bottom of our site wayfair.co.uk

@WayfairUK searching for a coupon code - do you have any? couponfollow.com/site/wayfair.c… via @couponfollow

@BathTunes We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@WayfairUK @WayfairUKHelps I’ve been left with no where to sleep after the bed I bought arrived defective. Your representatives have informed me that I’ll just have to not sleep for at least 24-48 hours. What’s being done about this?

@Gutbuster40 We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount

@WayfairUK terrible experience with my order , only 2 boxes turned out of 3 , boxes labeled as 1 of 3 & 3 of 3 , but no 2 of 3 , spoke to 2 agent via text and also on the phone and both insisted that my order was complete and I had nothing missing , guess what box 2 turned up 😡

@Yiussefsan We are very sorry to hear this. For account security and GDPR we don't discuss order specifics publically Please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount. Should you still be in need of assistance, pop us a DM with your order details.

@WayfairUK 3578552294 order number. The wrong table Top has been sent. 3 legs table top instead of 4 legs table top

We are seeing brief disruptions to our email services at this time. We would ask our customers to please visit their Wayfair My Account, where you can track orders, manage your deliveries and set up Returns by visiting wayfair.co.uk/myaccount. We apologise for any inconvenience.

@Yiussefsan We are very sorry to hear this. This is definitely not the service we expect our customers to receive. please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount. Should you still be in need of assistance, pop us a DM with your order details.

@WayfairUK Now that I have received the table top, they sent the wrong one. This has been going on for 2 weeks. Order number 3578552294.

@Dommo26 This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount. Should you still be in need of assistance, pop us a DM with your order details.

Anyone thinking about ordering from @WayfairUK DONT!!!!!! They take your money then feed you a load of bullshit promising refunds that never happen!!!!!!!

@Dommo26 We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@WayfairUK your company is a joke!!!! Tried to cancel an order you refused. Delivered it. Trying to send it back is like trying to get Royal Mail to deliver mail!!! @dhlexpressuk ignoring the phones!!!!!! Sort it.

@Yiussefsan We are sorry to hear this. Please be advised that some can encounter delays. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting wayfair.co.uk/myaccount

@WayfairUK Still waiting for order 3578552294. I ordered this for a second time. First time it was damaged by courrier. Second order, lost in transit, No tracking given. Total shambles by Wayfair.

@brettman We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

Dear @WayfairUK and @dhlexpressuk, if “out for delivery” now means “briefly looked at a van and then went back to the depot,” just say that. We stayed in all day for nothing. At this point the parcel is basically a myth.

Hey @dhlexpressuk, you’ve had my parcel since 2nd April and getting it delivered has turned into a full-time hobby. Delayed because of non-working days, fair enough… but today is a working day and it still didn’t arrive. We waited in all day for fresh air and disappointment.