Wayfair.co.uk

@KirstieeDurst Hi Kirstie, our prices can vary depending on demand and availability and we always try to have the most competitive prices for our customers. Most items on our website are selling at or below the RRP so the price you see is always the best price at the time you purchase.

@WayfairUK selling a bean bag for 50.99 that my son wanted.. then they notify me it was on sale 40.99 I didn't buy it yet just kept in my basket. Now it's gone up to 70.99 😆😆 nah your alright, what a con.

@j_gilby Hi @jewells66, we are sorry to hear this. Please don't hesitate to reach out via our website for help you can do this by going to wayfair.c.uk/myaccount a live agent will be able to assist via chat, or by contacting us via our other social media like Instagram or Facebook.

@WayfairUK cannot send dm as it won’t accept passcode that is now required to enable DM’s 🤬

@j_gilby Pop us a DM with your order details and we will do what we can to help with this.

@WayfairUK hi, we have a set of the mid century weave dining chairs, one of the chairs has lost the black stopper making the chair uneven, do u supply these?

@FaeD66820491 This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount or DM

@WayfairUK Lost 4 days waiting for a delivery that can’t even be tracked consistently. Told to wait until 19 Feb now? After next day delivery? This needs escalation. @dhlexpressuk @DHLGlobal

@darrenhughes11 We are sorry for any inconvenience caused by that request. We recommend reaching out to your Account Manager by directly responding to their email.

@WayfairUK Your courier left a mattress unattended on a busy main road while I wasn’t home. It was stolen. After weeks of hoops, you now want me to request police data via a SAR. This is not how consumer law or common sense works. Sort it out.

@seanysean1969 Customers placing their first order may be eligible for a promotion code valid for £15.00 of your first order of £150.00. Simply sign-up to our newsletter at the bottom of our site, and the promotion code will be emailed to you within 24 hours

@WayfairUK are there currently any coupon codes? couponfollow.com/site/wayfair.c… via @couponfollow

@IAmMrAngry We’re sorry for the frustration caused. Delivery costs are calculated based on the full postcode entered, as charges can vary by location, item size, and delivery method. For large items requiring two-person delivery, additional charges may apply to extended BT postcode.

@WayfairUK So you think advertising one price to a specified post code and forcing users to click on it to reveal the real, 10x higher price is ok?!

Here @WayfairUK - £165 delivery, are you f**king mad? The best bit is your product page lists delivery (to the same post code) as £15! Way to waste my time!

@vaugeping We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@EMPRESSDIAMONDS @WayfairUK Im fucking sick of EVRI stealing my belongings if I wanted to fund a drug habit id use heroin myself,please stop hiring junkies you useless cunts

#Evri you strike again all you do is hire thieves #wayfair stop using them @WayfairUK

@aoifecatz Hi Aoife, we are sorry to hear this. Us here on social media have not received any DM. Please feel free to reach out via DM so we can assist further.

@WayfairUK I have sent countless emails asking for help to organise a return. I also sent a DM as recommended with all required details and have still not been contacted by wayfair. Can you please stop ignoring my communications.

@joannakynaston This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount or sending us a DM

@WayfairUK please help. I have been having difficulty returning an item to you since November. Despite discussing with your customer service team on chat multiple times this matter is unresolved. This week I was promised action and still nothing!

@IAmMrAngry As some items are shipped with 2 man delivery services and not a standard courier or postage service the cost of delivery is much greater and thus reflected in the shipping cost. The is linked on each product page and you can find it by clicking on the red circled area.

@WayfairUK "May" being the operative word there. You could show this up front when browsing the item instead of hiding it until checkout. Have some respect for your customers! Also, find a better courier - if one wardrobe can be sent for £15 there's no excuse for £150.

@chloejanehood Hi Chloe, we are sorry to hear this. You can reach us at 0800-1690423, Mon-Fri, 08:00-19:00, Sat-Sun 08:30-17:00 GMT or by visiting wayfair.co.uk/myaccount

@DazNUFC21 We've reached out via DM now.

@WayfairUK It's not allowing me to DM you

@DazNUFC21 If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount. Should you still be in need of assistance, pop us a DM with your order details. Thanks!

@EMPRESSDIAMONDS @WayfairUK Who do you report them to

@oOGlennMOo This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount. Should you still be in need of assistance, pop us a DM with your order details.

@WayfairUK your courier Evri has just emailed me to push back our delivery for the 3rd time. It will no longer be here for Christmas. We no longer want the item and would like a full refund. Your website is down. Can you help

@nicklas1967 Sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated and while we aim to be as accurate as possible delays can happen. If it's been more than 7 days since the expected date, please reach out via wayfair.co.uk/myaccount for assistance

@WayfairUK great customer service you have, I'm having issues with my order being delivered, the courier is going to the wrong address (twice so far), your agent says if it's not delivered by 9th November to contact him again #wayNOTfair

@riyanagpal2903 We have received and replied to your DM and the issue is under internal investigation

@WayfairUK ordered 2 side tables for 94.98/-each and paid 189.98 which is inclusive of taxes as shown in the image but now i am being charged additional taxes. Make it make sense

@coffeejunkie83 Hi Alexandra, we are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

So if you order a sofa from @WayfairUK don’t expect it to come all together or in a decent time frame!

Ordered a sofa from @WayfairUK 11th November, they delivered via Evri box 3/3 on 15th November. We were then told the other 2 boxes were coming within 7 days after complaining twice they have finally delivered box 2/3 today (10 days after ordering it) Box 1/3 is still MIA 🫣.

@psybertron Thanks for the feedback Ian. We appreciate it!

Strangely, @WayfairUK has been one of those companies where online service and real after-sales customer service has been the best in our experience.