Thousand

@pddykn we're so happy to help!

Car fixed, residency card reapplied for, normal service returning.. wanted to thank @explorethousand who on learning of helmet light thief send a new one for free. Brands should make sure their biz models allow for this kind of interaction as it sends loyalty through the roof! 🤗

Our founder Gloria Hwang sat down with @REI and chatted with them about urban mobility, diversity in entrepreneurship, and all things Thousand! Listen here: apple.co/3vPGP1U

@DHedglin @StevenTDennis Hi Daniel! We're so glad you love your Speedway Creme helmet. @StevenTDennis, we're glad you used the size guide we have on the site. If you have any problems with the size L, just let us know 😀

Anyone have a bicycle recommendation for a 6'3 1/2" guy who hasn't ridden a bicycle in 20 years and wants something comfortable and safe?

@deliberateless We appreciate the feedback Melissa! We have let our team know. 🙂

hey @explorethousand, where’s the “biking my kids to school” option on your “which helmet is right for me” quiz? #famikybiking #ridemoredriveless #momsbiketoo

@Littlecelt Oui, nous avons 3 magasins à Lyon : explorethousand.com/pages/store-lo…

🪖Une idée d'une boutique physique à Lyon pour trouver des casques @explorethousand ? C'est pour mes 40 🕯️

@sweetjohn Thank you for confirming and we will let our team know of your feedback. We appreciate your support.

@explorethousand It’s all done, just waiting for refund to process. I just loved the original fit.

Purchased my third Heritage @explorethousand helmet. It’s honestly a perfect helmet, especially in the Texas spring/summer. Only use theirs and a couple Rurocs (perfect helmet for the cold months here as it covers the face and has goggles) Always bike/skate safe y’all.

@NicolaMac Hey Niocla, thanks for reaching out and good question. Our Chapter helmet comes with a Chapter Light which is magnetic and attaches onto our Chapter helmets. That light is not compatible with our Heritage helmet. Please let us know how else we can support.

@explorethousand Hello, can I ask do you have any magnetic taillights that can fit onto your helmets? Thanks!

@sweetjohn Aw we're sorry to hear that, please let us know if we can do anything to support with that return.

@explorethousand Aw man y’all changed the helmet sizing… Just doesn’t have a good fit anymore. Guess this one is going back and now I gotta find a new helmet company.

@JennalovesAnt We're so glad to hear you were wearing a helmet and processed your helmet under our Accident Replacement policy.

@strangepeople Hey there, our apologies for this delay but we wanted to check in on this refund. Have you been in contact with customercare@explorethousand.com? Looking to resolve.

@explorethousand at this point ive contacted customer service 3 times and I want my refund but instead I got a exchange. I do not want your product anymore it's not for me and I found something better I just want a refund. Thank you

@SarahFrumento @saanich @BikeMapsTeam Hey Sarah, We're glad to hear you were wearing a helmet! No rush, but feel free to process your helmet under our Accident Replacement policy by emailing customercare@explorethousand.com. Otherwise, keep resting and staying safe out there. explorethousand.com/blogs/journal/…

@flintcraw @outsidemagazine Hi Eliot! Thank you for reaching out. We’ve gone ahead and responded to your dm and email. Thank you!

We talked to @explorethousand CEO Gloria Hwang about her mission to get more helmets on cyclists, the company's unique replacement policy, and her path in the industry as a woman of color. trib.al/EOqsRT7

@JoshatNRDC @drajem Hi Josh! Depends on the fit - if there’s any movement from side to side or front to back that’s a good indicator that you should size down!

@drajem Hey @explorethousand — this is a medium. Does my peanut head require a small instead? I measure right for either size…

New bike helmet. As you can see, not sure about it… Too big? Or is it supposed to give off Great Gazoo vibes?

@Kub64 Hey Glenn, Yes! We’re happy to send you new padding. Please email customercare@explorethousand.com your helmet color and size. Looking forward to sending those out. - Thousand Community Team

@explorethousand, can I order new padding strips to keep my great helmet in the game?

@LAJoneser Hey Greg, We definitely want to support. To confirm, have you been emailing customercare@explorethousand.com?

@explorethousand Hey guys, send about 10 emails and no answer. I lost the magnet for my helmet. Is there a way to buy a repalcement. Im in LA can swing by the shipping location on 4th. Help!!!!!!

@VanFooBar Hey there, we’re SO glad to hear you’re okay & were wearing a helmet! No rush, but feel free to process your helmet under our Accident Replacement policy by emailing customercare@explorethousand.com. We wish you a healthy & speedy recovery. explorethousand.com/blogs/journal/…

Special thanks to @explorethousand for protecting my head. This could've been real bad.

Dear people, please do use common sense, wear a helmet on any e-bike! 🚲 The question is not about if, .. but when you go down. @VanMoof It's time to protect your next billion on bikes with safety. Trash your obsolete PowerBank -> make a helmet. #RideTheFutureTogether #Safely

@Tonic_Films Hey Alex, we’re SO glad to hear you’re okay & were wearing a helmet! No rush, but feel free to process your helmet under our Accident Replacement policy by emailing customercare@explorethousand.com. We wish you a healthy & speedy recovery. explorethousand.com/blogs/journal/…

@AnnaLada81 Hey Anna, thanks for reaching out and good question. At this time we do not sell chin strap extenders. We want him in a nice fitting helmet, to process a return please email customercare@explorethousand.com.

@explorethousand My husband just got the heritage helmet. Hes wondering if you sell a chin strap extender. He has to wear it as big as it goes and its right at the point where the strap may come apart from the clasp.

NEW: CHPT3 x Thousand - We teamed up with British cycling brand @ChptIII to create the limited edition Barrivell Chapter helmet, designed to embody the spirit of playfulness, adventure, and discovery. Shop now: bit.ly/ShopCHPT3Helme…