London North Eastern Railway

@JamesDaleDJ Thank you so much for your kind feedback, James! Wishing you a wonderful rest of your day 😊 ^Josephine

@LNER 10/10 service from your 1st class staff tonight 19:40 from Leeds Please pass on that I’ve had a excellent amazing journey I turned 22 today - and it’s been made special by your team! So thank you

@prashant_9 Hello. We aim to respond within 10 working days (excluding weekends and bank holidays). If you haven't heard back by then, please use our Live WebChat (09:00-17:00, message 'Speak to an Agent') or call 03457 225 333 (08:00-22:00) and a team member will assist you. ^Josephine

@LNER Following up on my refund (case ref: 26RMV0BA4B). I was informed on Mar 26 that it would be processed within 10 days, but I haven’t received any update yet.

@janeydarling1 I’m sorry to hear this, Jane. If you’ve registered the bag here: lostproperty.org/?sec=1 (since the train was to London, a Network Rail station), the team will contact you as soon as there’s a match. There’s nothing else you need to do for now. ^Josephine

@LNER I was on the 17:10 train from Leeds to London yesterday & left a TKMax bag on the luggage rack containing birthday presents & cards. I'm an idiot, I know...have registered it as lost but is there anything else I can do please? 🙏

@zoemmaude Can you please send us a DM with more context into your enquiry? ^Josephine twitter.com/messages/compo…

Has anyone travelled with @LNER recently and been told by assistance that “if your train is in less than two hours we can’t do anything” when calling? This is news to me!

@joewhiteamy101 Try using '00000' as the booking reference code where it prompts you, and the seat reservation should go through for you. This is the link to make a seat reservation: lner.co.uk/travel-informa… ^Josephine

@LNER Hi, the link doesnt work to private message you.

@LNER please help! Im trying to reserve first class seats x2 for 30 June 26 using the Interail.pass from Leed to Kings Cross but it wont let me proceed. Any other way to do this? Thanks

@emilygeraghty Glad to hear our staff was able to help you with your journey, Emily 😊 . If you caught the staff's name, and would like to leave him a formal compliment, you would be able to do so here: lner.co.uk/support/custom… ^Josephine

@LNER Shout out to staff at Darlington this morning, particularly the gentleman who helped sort my train to Cambridge after a Cross Country cancellation. Excellent customer service.

@SeonagM Thank you for sharing, Seonag.

Shout out to staff @LNER who went the extra mile to help a young couple with a baby catch the 09.33 northbound from London Kings Cross on Thursday. 🚝👶

@Katejsm1 Thank you, Kate. I will feed this back to the team for you. Take care and have a great day!

@LNER I don't remember announcements by heart! But they have been repetitive (within the announcement) and eg itemise what 'small items of luggage' are. Short, direct sentences are needed.

@LNER Please train your train managers to give concise announcements.

@itsTheCalZonee My apologies for the delay, Cal. Please email your claim and a copy of your ticket to customers@lner.co.uk. Our team will get back to you directly. If you prefer, you can also call us on 03457 225 333 from 08:00-22:00 or Live Chat on our website between 09:00-17:00 for assistance

@LNER good morning, I travelled with yourselves on Saturday and delays meant I missed my connection. I’ve tried to use your website for “delay pay” but it’s not eligible but it ended up delaying my journey by 45 mins and I had to get Ubers

@chr15hoops Hello Chris, refunds can take up to 28 days to process and appear in your account. If this time frame has passed, please don’t hesitate to call the team on 03457 225 333 (08:00 - 22:00) or use our Live WebChat (09:00 - 17:00) and message 'Speak to an Agent'.

@LNER Hello, I submitted a delay repay claim and have had an email to say this was confirmed and paid on 31/03 but I’ve not received the payment. How do I escalate this please?

@arkle1964 Hello, you should be able to just leave the return journey blank or on 'select return date'. ^Katie

@LNER Why don't the people designing the ticket alert part of your website not realise that people might want to return on the same day?

@matty_198881 Hello Matty, you will need the booking reference as well as the same payment card that you used. Are you able to check your emails for the booking confirmation? ^Katie

@LNER believe I booked a ticket to Aintree for Thursday it had a paper part so had to be picked up. Cant find booking reference. If I insert card in to tilt machine will it find it for me

@scottberwick Hello Scott. There are three ways to upgrade to First Class on LNER. Check out this link for more info: lner.co.uk/first-class-tr…. Let us know if you have any other questions! ^Josephine

@LNER I bought two return advanced singles from LEU to NCL in a couple weeks - is there anyway for me to update the outbound journey to 1st?

@silkejewellery Please send us a direct message with details of your journey for us to have a look ^Josephine twitter.com/messages/compo…

@LNER Unfortunately doesn’t work (see screenshot)

@LNER hi trying to add a cycle to my 16.00 Edin to Kings x ticket. The app allows me to get to the add bike screen, allows me to click confirm and then after I do that nothing happens. Can you advise?

@Primageographer That's great! Thank you for your kind feedback, Dr Paula. Enjoy the rest of your evening 😊 ^Josephine

Thank you @LNER for a smooth trip into London tonight. On time. Clean and comfortable, lovely happy bubbly staff and great food. It’s certainly perked up a long travel route today.

@higgy1987 (2/2) We do not overbook trains, but on busy days like today, flexible tickets mean more customers can travel on the same service, which can lead to crowding. Apologies again ^Josephine

@higgy1987 Sorry to hear this, Stephen. That’s not a comfortable journey. If you had a seat reservation and weren’t able to use it, you may be entitled to compensation through our Seat Guarantee scheme: lner.co.uk/support/seat-g… (1/2)

@LNER 1300 Edinburgh to Kings Cross overbooked. No spare seats so people standing outside the toilets. Are we able to sit in first class?