Delhi Metro Rail Corporation

Any inconvenience is regretted. Please be informed that mentioned recharge wasn't successful and the amount has been refunded successfully on 09-02-2026 with Refund Ref Number(ARN): 979092952772. Please check the bank account statement for the mentioned date. In case of any assistance passengers may reach us at pcms.dmrc.org/careqr.

Hi .@OfficialDMRC. Recharge status of Rs 500 is still pending. Please do the needful. Recharge via DMRC Sarthi App.

Any inconvenience is regretted. Please be informed that mentioned recharge wasn't successful and the amount has been refunded successfully on 09-02-2026 with Refund Ref Number (ARN): 153069690406. Please check the bank account statement for the mentioned date. In case of any assistance passengers may reach us at pcms.dmrc.org/careqr.

@OfficialDMRC did a recharge of 200 but still showing pending since last 1 hour. Your staff at Nehru Place wasn’t helpful at all and they said they cannot do anything about it . Pathetic service

Any inconvenience is regretted. Every effort is taken to facilitate commuters with sufficient change at stations. Online/UPI payment facilities are also available. Suitable action is taken immediately by station officials in case such issues are reported. Further, please write to us at pcms.dmrc.org/careqr/ and elaborate the issue faced with details. Please share your contact number also for further communication in this regard.

@OfficialDMRC @delhimetroapp @BJP4Delhi @MetroNoida Waise bhi meine court me Case kar diya hai me chhodne wala nhi hu

@delhimetroapp @OfficialDMRC @BJP4Delhi @MetroNoida Botanical garden ke vikash name ka employee se meine exchange manga to usne mana kar diya bola exchange nhi hai exchange mere samne tha Meine bola but usne dene se mana kar diya or bola ticket wapas kar

Replies in response to your Digital book complaints have been posted to your email. Further, To know the status of complaint/feedback, passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

@OfficialDMRC no resolution complaint registration Number-DB260125114759A1D4 registered 25th march. New complaint as guided by staff at mg road DB2603111711059AC8 for another issue. Your helpline number useless.

Reply in response to your Digital book complaint has already been posted to your email. Further, To know the status of complaint/feedback passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

@OfficialDMRC Dear Team, My name is Siddharth kumar  I want to complain against Deepu Akshardham metro car parking staff delhi metro car parking staff Deepu he abuse me and  my mother also giving me threat of life and also want extra amount for Holi parvi and when I deny for

A reply in response to your Digital book complaint has already been posted to your email. Further, To know the status of complaint/feedback passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

Dear DMRC, Your serious attention for Rohini West station that we have to close our nose to cross your building to avoid urinating stench coming next to good maintained Unity Mall. My Digital Feedback Number- DB260307185055EE15. @SwachhBharatGov @OfficialDMRC

@PawanGupta72012 We appreciate your concern. Cleanliness is our priority and regular cleaning of DMRC premises is being carried out. In case of an issue, passengers may contact the Customer Care Centre or call our 24x7 helpline no.155370 for immediate assistance.

@OfficialDMRC khajuri station k gate no 2 ko uper se niche tak din m kam se kam 2-3 bar cleaning ki jarurat h kyoki sabse jyada yahi gate use ho rha hai baki gate k compare m jo ki bahut jyada ganda rehta hai.

A reply in response to your Digital book complaint has already been posted to your email. Further, To know the status of complaint/feedback passenger may access the Digital Feedback Book: pcms.dmrc.org/careqr or scanning it at Customer Care. The same is also available on Homepage of DMRC official website delhimetrorail.com

@AdityaJ30175339 Reply in response to your Digital book complaint has already been posted to your email. In case of an issue, you may again write to us at pcms.dmrc.org/careqr

@OfficialDMRC @OfficialDMRC Thank you for the guidance. I have raised a complaint on the DMRC portal for disabling Auto-Recharge / AutoPay linked to my Metro card. Reference ID: DB260114110107DDD Kindly update the status when available. Thanks.

@AddieGu63483253 A reply in response to your Digital book complaint has already been posted to your email. In case of an issue, you may again write to us at pcms.dmrc.org/careqr

@officialDMRC And no one is replying or I get to talk to anyone. Metro station officials say they can't do anything I emailed and raised a complaint on both chetna ai chat box they said it will be refunded but action is taken. The amount is of 2000 rupees Please do something

@OfficialDMRC you have the Worst customer service I have recharged my metro card with number 86562883 on 6th Feb online through your momentum app It's been 13 days and the machine shows no valid top up for my card. I called your 155370 customer care

@mohit_lohia02 For information pertaining to DMRC, passengers may download our official Delhi Metro Sarthi app, visit our official website (delhimetrorail.com) or call our 24*7 IVRS helpline at 155370. Further, for info on NMRC please contact the concerned authority.

@OfficialDMRC Hi, I have exam in Noida on sunday. Can you confirm the timings of Magenta line & Blue line? Also, Is Aqua line connected through any passage from Noida Sec. 52 metro? Is locker facility working at 52 metro station? Please respond.

@stoxmojo Thanks for the feedback. Necessary rectification has been done and suitable action has been initiated. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC Overcharging 10rs for urinal at sulabh toilet sarojini nagar also masked complaint number so no one complaint look into complaint

Any inconvenience is regretted. The issue with the mentioned lift was attended and rectified promptly. It is working normal at present. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC Johri Enclave ki lift no 3 Kharab hai abhi thik karayen

Thanks for the feedback. This shared receipt does not pertain to DMRC authorized parking of Hindon River Metro Station. Further, Parking rates are displayed at suitable location and passengers should pay according to the rate list, and take receipt of the charges paid. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

@OfficialDMRC @MoHUA_India Taking advantage of weather conditions by delhi metro parking contractors should be checked by the authority concerned

Thanks for the feedback. This shared receipt does not pertain to DMRC authorized parking of Hindon River Metro Station. Further, Parking rates are displayed at suitable location and passengers should pay according to the rate list, and take receipt of the charges paid. Any issue may be reported immediately at the nearest customer care center. Passengers may also call our 24*7 IVRS helpline 155370 for immediate assistance.

#DelhiMetro #PublicIssue 🚨 @OfficialDMRC Why is parking at Hindon River Metro Station being overcharged? Official rates differ from what commuters are paying on ground. Kindly clarify rates & take action against overcharging contractors. #DelhiMetro

We regret the inadvertent delay in response. Any inconvenience is regretted. In line with the Government of India National Common Mobility Card (NCMC ) initiative, we aim to facilitate seamless travel across various transport systems nationwide, as well as retail transactions. All banks' NCMC cards are accepted in the DMRC network/Airport line. Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com) or call our helpline at 155370.

@OfficialDMRC Visiting Delhi for #AIImpactSummit2026 Tourist cards not available from Customer Care at Rajiv Chowk Metro station😢

Any inconvenience is regretted. Please be informed that mentioned recharge wasn't successful and the amount has been refunded successfully on 09-02-2026 with Refund Ref Number(ARN): 979092952772. Please check the bank account statement for the mentioned date. In case of any assistance passengers may reach us at pcms.dmrc.org/careqr.

.@OfficialDMRC !!! No respond from customer care + DMRC on X. @Paytmcare can you please help me get refund of Rs 500. I paid using PayTm. Please find receipt below.

Any inconvenience is regretted. Encroachers are regularly eradicated by station staff with the help of security staff from the station area. The area was inspected immediately upon information and necessary action taken in this regard. However, the mentioned area does not pertain to DMRC. Further, in case of an issue, passenger may contact the nearest customer care center or call our 24*7 IVRS helpline 155370 (on a calling party pay basis) for immediate assistance. You may also write to us at pcms.dmrc.org/careqr/.

@OfficialDMRC @LtGovDelhi @CMODelhi Complete footpath blocked by DMRC CAR PARKING at Sector 18-19 Rohini Metro station ,footpaths which is under maintenance of DMRC are surrounded with Garbage, footpath for Passengers not for parking

@vipulgargyuva @Paytmcare @jagograhakjago @najafgarhconfes Hi, please take up with the concerned service provider. However, an option to continue without insurance is also available.

@Paytmcare @OfficialDMRC why u cutting extra 19 rupee while recharge of metro card, this is kind of loot. Refund my rupees.. I don't need any insurance? @jagograhakjago @najafgarhconfes

The National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks' NCMC cards are accepted in the DMRC network/Airport line. Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com) or call our helpline at 155370.

@OfficialDMRC when will be dmrc metro card available at pancheel park metro stations ??