Croma

@rg5_rg We’ve noted your concern, Raghv, and have escalated it with the team for review. We’ll connect with you soon with an update. - Manz

@cromaretail No calls, messages, emails have been received. Problems are still not resolved. When I haven't received the resolution how can you lie that the problem is resolved? There is no confirmation from my end. Have some shame, you people are mentally torturing the customer. Shameful!

I have purchased a lenevo laptop and 1 year extended, 2 year premium care, 1 year accidental damage bundle sold to me. It's not registered on Lenevo and the website does not show details. Kindly help. @cromaretail @Lenovo @Lenovo_in

@Sandip91690673 Hi Sandip, this certainly sounds concerning, and we'd like to understand more about what's happened here. Please share your Order ID and registered contact details via DM. We're here for you and will ensure the matter is reviewed with the team. - Sama twitter.com/messages/compo…

@cromaretail Hi, my concern is still not resolved. It has been pathetic experience buying Croma TV. Your team is also not helping and the tv is just a show piece for more than a year. It's a complete shame on Croma and impacting Tata Sons. Complete shame, will write to the Tata Sons Chairman

@cromaretail pathetic service, technician arrived after 3-4 service request been raised that's more than 45 days post complaint. Even the region head and @_WiseRoy_ was looped, additional warranty exists. Will never buy Croma products, faulty design demanding unnecessary money

@prakashdmistry @Croma_Support_ Hi Prakash, this doesn't sound like the smooth experience we'd want for you. We'd appreciate the opportunity to take a closer look at the matter. Please share your Order ID and registered contact details via DM, and we'll help take it forward. - Sama twitter.com/messages/compo…

@cromaretail @Croma_Support_ very bad experience disgusting I took led tv from boriwali mumbai store. On Monday 15 of June..today was supposed to be delivered he promised time between 11 to 4 pm...now 6.30npm and I'm not getting proper reply..

@dushyant_sin As per the latest update, Dushyant, the repair has been completed successfully, and the issue has been resolved. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail I didn't receive any further update and, **"I bought a Croma 5-star rated window AC, but the electricity bill for one month has come out to be around 7,100."** **"Does Croma just put a 5-star rating label on its products?"**....

@cromaretail new croma brand window AC noise purchase in 15.03.2026 but no response by croma store after sale service. They say it's inverter window AC.....is it

@SharrmaSanatan Your concern is in progress and being worked on with priority. We’ll keep you posted on the updates. - Manz

@cromaretail What is the status of my complaint

मैंने अपनी पत्नी के नाम से 1.06.2024 को लाजपत नगर 3 से a.c खरीदा था. Order id SOA545361111554 था. आपकी टीम दो बार आयी औऱ पता चला की गैस डालनी पड़ेगी. पिछले लगभग 10 दिनों से गैस डालने वाली टीम का इंतजार कर रहे हैं. कस्टमर केयर पर कई बार शिकायत भी की हैं @cromaretail

@priteshkharadi1 Since the internal pipeline layout of the property is not visible or known to the installation team, the work was carried out based on the location provided at the time of installation. - Rits (2/2)

@priteshkharadi1 As per the update, Pritesh, the filter was installed at the location indicated during the installation process. The team has informed us that the pipeline was damaged at that point. (1/2)

"Horrible service! Your incompetent technician broke my wall's water pipeline while installing the RO and ran away without a demo. Had to pay ₹2000 for repairs. Demand a full refund immediately! @cromaretail @CromaSupport @tata_neu @jaagograhakjago

@vibhav_S @philipsindia @TataCompanies Once the product reaches our warehouse, the refund process will be initiated. - Manz (2/2)

@vibhav_S @philipsindia @TataCompanies We would like to inform you, Vibhav, that as discussed, the product pick up will be arranged as an exception. Our team will contact you to confirm the pick-up details. Kindly ensure that the product is packed in its original box. (1/2)

@CromaRetail @PhilipsIndia I purchased a Philips Air Fryer (EC269964648448) and received a used, scratched unit instead of a new product. This is misleading and unethical. Expecting accountability and a resolution. #CustomerService #OnlineFraud

@sivaspeaks2 As per the latest update, Sivakumar, the servicing has been completed successfully, and the reported concern has been resolved. With the issue now addressed, we are proceeding to close the case from our end. Thank you for your cooperation. - Praj

@cromaretail When you are not even honoring the AMC Contract - it's your fault. You can't escape by saying "refund window is already expired". I will continue writing about @cromaretail and your customer experience standards.

@cromaretail @consumerforum_ Congratulations CROMA Zip Service Team. It's 7 Days today after I first registered for my AC Repair. The AC is still not working. Thank you also for helping us learn to sleep without AC and it's a week now. We are slowly getting used to it now. Great.

@RamdevHudge1605 As per the latest update, Ramdev, we believe the order has been delivered successfully. For now, we are closing the case from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail It’s more then 190hrs how much active your team is I am glad with such world class Tata customer service thank you @j36451 @Rattan_Tata @TataCompanies for such service

It’s such a shame full thing that @CromaSupport teams are hired to disconnect he customer care helpline number from morning they have kept the call on mute and then disconnected 5 times floor supervisor Kiran thakur, executive Mohammad Ansari, floor supervisor Anuja and many more

@ag20693506 We’ve noted your concern, Jatin, and have shared it with the team. We’ll connect with you soon with an update. - Manz

@cromaretail Kindly share the EGV details and written confirmation first, then only mark the case as closed.

I have been facing continuous issues with Croma’s service for a long time. My AC has not been working properly since purchase, and now even the stabilizer bought from Croma has stopped working while still under warranty.

@NaveenGujj26536 Hi Naveen, thank you for bringing this to our attention. We'd like to have the matter reviewed thoroughly and understand the details surrounding the concern. We're following up with the team and will share an update as soon as more information becomes available. - Sama

@cromaretail Please provide frist time damage picture और after 15 days I am received my fully damage product @cromaretail @TataCompanies @jagograhakjago

Croma Extened Warranty don't buy Cheater @cromaretail @jagograhakjago @TataCompanies

@ayushjoshi5 We understand you're awaiting an update, Ayush. Your concern is currently being reviewed by our team, and we're actively following up for the latest status. We'll keep you informed as soon as we receive an update. We appreciate your patience. - Meghs

@cromaretail @EurekaforbesIN What is the update on this?

@cromaretail @EurekaforbesIN My Aquaguard started malfunctioning • Tank not filling completely • Blue light keeps blinking after motor stops • Continuous water leakage from blue pipe Technician is saying it’s a Filter issue, though we just bought it recently.

@vishwaj98334444 Hi, this is concerning to hear. We'd appreciate the chance to look into the matter and get more clarity on the situation. Kindly share your Order ID along with your registered contact details via DM, and we'll take it forward from there. - Sama twitter.com/messages/compo…

Never buy from them:- 1.@Moto @motorolaindia refused to service my phone despite it being under warranty. 2.@cromaretail refused to service or refund my earphones under extended warranty. 3.@ACKOIndia took blood samples 4 days ago and still haven't sent the reports. #dontbuy

@premsingh313 Hi Prem, thanks for bringing this to our attention. We know you're looking for progress, and the concern has already been taken up internally for a detailed assessment. We're committed to seeing this through and will keep you informed as soon as we receive further updates. - Sama

@cromaretail #croma I am requesting an immediate replacement, not endless waiting. If this issue is not resolved promptly, I will be forced to escalate the matter through consumer grievance channels. Kindly arrange a replacement urgently. Complaint No: 781341716062

@Mungeri_lal1 We understand the delay caused. However, our team tried reaching out to you but were unable to connect. Please check the email shared by our team with the additional details required and your consent within 24 hours, so we can proceed further. - Meghs

@cromaretail Hey Croma retail aka "Nightmare" retail, it 42 th days since. What's the status of my complaint about refrigerator. Please provide contact details of your grievance officer and insurance ombudsman and also a soft copy of customer grievance redressal policy of your effing company

@cromaretail could you tell me about the repair request no. 260508-000279 for which your vendor "Onsitego" took 800 Rs. Just for visiting and since then when I complained, no repair had been made. I am so frustrated calling you customer care from where they gave only 24 hour time

@PCUniversaal Hi, thanks for bringing this to our attention. We'd like to understand the situation better and help get things moving. Share your Order ID with us via DM, and we'll have the details reviewed with the team. - Sama twitter.com/messages/compo…

@cromaretail Folks I bought 3 AC from your Nagpur Wardha RD shop. From last 5-6 days I am waiting for installation. everyday they call & say today we will install. Fix your installer or stop selling if you can't give proper service. #consumerprotection #whowillhelpconsumer

@ag20693506 As per the latest update, Jatin, the Electric Gift Voucher (EGV) has been processed successfully and the concern stands addressed. With no further action pending from our end, we are proceeding to close the case. Thank you for your cooperation. - Praj

@cromaretail Any update

@ankitsuman1986 We understand that you’re looking for a resolution, Ankit. Your case is being reviewed by the team. The review is underway, and we’ll keep you informed as soon as there is an update. - Manz

@cromaretail No update..till now.. No action

@cromaretail @TataMotors @TCS tata is big no doubt, but never expected this from Croma , even after 6 days they revert like AI bots.