Saks Service

@jessemusica The light display will be unveiled on 11/19 :)

@LisaHAckerman We are sorry for any inconvenience. Transit can take anywhere from 10-14 business days however, processing and credit will be quicker as our Distribution Center in within a 3-5 time frame currently. Once the return is complete, you will receive an email.

@SaksService @saks 10/24/18, I returned 2 orders in one box using Saks' mailing label. 11/13/18, and the package has still not been received. I am told it "should be" received November 15th and then will take another two weeks from then for my credit card refund. BAD BUSINESS!

@nicolegconforti We are so sorry to hear you had a bad store experience! Please send us details to, Kayla.Texidor@hbc.com. We would like the store leadership team to be aware of this so it can be properly addressed.

Terrible customer service at @saks nyc. Tried to make a return and was completely ignored and treated very poorly by the salespeople in children’s apparel. Too busy chasing down sales. Won’t be back!

@La_Mafiusa We are sorry to hear you were on hold this weekend. May we ask if your concerns were addressed?

Called the #CustomerService line at @Saks and after 10 minutes I’m still on hold after speaking to an associate. That’s to long to be on hold! #onlineshopping #retailproblems #ecommerce

@mikaladavis_ We are sorry to hear you had a bad shopping experience. Please send us a DM with details. We will be happy to review and address!

@XanderZ68 We apologize. We do not have any available inventory in the size 46 :(

@nursiemarcie We have all sizes from 0-14, $595- s5ave.nu/6019E8BZZ

@AshleysAtelier Hi! We are sorry to hear your order took so long to arrive. We reviewed the purchase today, and show Aramex was trying to contact you in regards to delivery, and the order was delivered yesterday 11/12/18.

Huge fan of @Saks but @SaksOFF5TH disappoints. A supposed 9d delivery to Singapore is now in 15th. @AramexHelp has the worst custsvs. 2 tickets raised Both closed without resolution. As explained, I’m unable to rec sms being overseas. @Aramex 1778472334, @SaksOFF5TH order 6361717

@arcfotografia We apologize for the inconvenience. Please send the receipt received to, Kayla.Texidor@hbc.com. We will get this matter reviewed as soon as possible with our Florida store leadership.

@saks just received a receipt for a purchase in your Florida store (cash sale) via email, despite being in the UK. Tried sending you about 5 emails already, all bounced back because it exceeds the size allowed. How is my name and email being used in such a careless way?

@stacyjwalker We are sorry to hear of this. Please send us details regarding your experience to, Kayla.Texidor@hbc.com. We will be happy to review on our end.

@SaksfifthaveUS @saks disappointing experience tonight: i was met with #falseAdvertising and poor customer service. Waited nearly 30 mins to speak with a customer service rep in El Salvador to be told that what I saw online was NOT available and would be taken offline momentarily

@HessaAlGhurair We are sincerely sorry to see this! Please send us the purchase information to, Kayla.Texidor@hbc.com!

@temptalia We apologize for any troubles! We have not received any alerts of the site being down. Could you let us know if you are still experiencing this error?

@erinfinnerty We sincerely apologize as there is a 24-48 hr. wait to receive the welcome code. If you DM us your email address used in sign up, we can check if a code has generated yet!

@Lovelee_Cynthia We are sorry to hear you were on hold for so long. Please send us details to, Kayla.Texidor@hbc.com. We can help on our end.

@saks I've been on hold for 35 min waiting to speak to a manager....

@melanie_mabel We are sincerely sorry for the inconvenience. Please DM us your order number, and we will be happy to review, and help.

@MichaelDChu We can definitely help!!

@KhaMinaj We apologize if there was any delay in your package arriving. We can check to see what the issue is/was. Please DM us your order number!

@ok2baqt Hi! Please send us details to, Kayla.Texidor@hbc.com. We would like this matter to be reviewed immediately by Corporate.

@saks @saksservice Your employee, Vanessa Crowder, at Louis Vuitton Bal Harbour forged my name on a sales receipt totaling $903.89 on 8/21/18. Very scandalous! You need to terminate her!!! 🤬🤬🤬🤬🤬🤬

@RJRJR40 We sincerely apologize. There is a wait when calling into credit services due to holiday volume. If you still need to speak to someone, please email us your contact information at, Kayla.Texidor@hbc.com, and we will have someone call you.

@saks has the worst customer service on the planet. 2 hours on phone trying to access my points. Tossed from rep to rep and no success. Why even bother!! #frustrated

@JustJannett We sincerely apologize. For online lipstick returns, we ask that at least 75% of the product still remain in the tube however, if purchased in store, it is at the store's discretion.

I would never buy anything @saks again. One time, I bought a YSL lipstick, which didn’t suit me, and they would not take it back! Drugstores take back makeup items, which don’t suit customers. #Saks is not cool.