@O2 3 weeks, 2 complaints logged, a helix case raised over 30 hours of calls to the customer service line over 30 hours on chat and still no resolution… All because of a sales person cocking the order up!!! We can’t cancel and we can’t return as the order is sat at processing

@teamhill888 Hi Lee, we're very sorry to hear about the issue you're having with your order. If you have spoken with the team we're sure they are working to get this resolved for you.

@O2 For 3 weeks??? No messaging and no updates - having a live complaint and helix clearly makes zero impact. Even your store and area managers don’t know, your complaint team assured us it would be sorted ten days ago and still nothing…. All because the system is not updating order

@teamhill888 If you do wish to reach out for an update from the team you can do so either via Facebook facebook.com/o2uk or by calling in on 0344 809 0202.

@O2 Have called and been on chat - is Facebook chat more efficient and will they sort- I doubt it

@teamhill888 Thank you for letting us know. We're sure the team will be able to help.

@O2 Nothing has happened for over 3 weeks so not hopeful as zero updates and zero progress. As it stands we are just sat waiting

@teamhill888 We do apprecaite the frustration with waiting for an update. Hopefully the team will have an update soon.

@O2 Still no update - day 23 - no answers and no plans!! At what point do @o2 recognise this is unacceptable and someone with seniority will step in and resolve or do we just sit in a never ending loop of chasing and waiting