Lee Hill 8️⃣

@CrossCountryUK another train, another delay, another seat reservation issue and another no food in first class trip Becoming more than a joke at the moment the lack of any consistency

@CrossCountryUK “May” being the optimum word

@teamhill888 Apologies for the crowding on board. If you had a seat reservation and you had to stand, you may be entitled to partial compensation by sending copies of tickets to customer.relations@crosscountrytrains.co.uk. ^AD

@CrossCountryUK another Sunday and another shambles of a journey!! No seat reservations from Birmingham to Manchester due to another fault…. Now sat in the aisles - well worth the money (again)

@RalphLauren how is the service with yourselves and UPS so slow, over ten days for three items, three separate deliveries and none arrived when indicated, now sat waiting in hope they may arrive for an 18th birthday tomorrow… no support from either CS or @UPS

Apparently ringing your wife reliving the @ChesneyHawkes gig from Friday and serenading her via video did not have the same impact….. who would have thought it 😂😂😂

Maybe have to try and get to another gig and the VIP tickets @ChesneyHawkes 🤔😂

@ChesneyHawkes best night ever…. Didn’t quite get the selfie tho….. prob only guy not dragged there by his wife 😂😂

Early entry into @ChesneyHawkes gig tonight Waiting for Laura first

@RyanTHFCpearse @MrA1974 @SpursOfficial Won’t take him on

@MrA1974 @SpursOfficial He would instantly lift the whole place and he looks up for it!

Harry wants it come on @SpursOfficial Harry Redknapps blue and white army harry redknapps blue and white army

@skytv without doubt the worst broadband experience. 10 engineer visits, telling us it’s the line, @bt_uk come out and say zero faults and then your engineer admits it’s sky issue. Guarantee of 18mb getting 1.8 but that’s ok according to the app… another week of rubbish

@O2 We are just being passed around - hence the ofcom complaint and now being charged for new contract and phone - store can’t help either - cannot believe that no one in o2 can help

@teamhill888 We can certainly apprecaite your frustration with this Lee. Our apologies again that you're not further forward. Sadly due to being unable to access account via this platform currently we're unable to assist in getting this move forward. What was advised on the call/chat?

@O2 3 weeks, 2 complaints logged, a helix case raised over 30 hours of calls to the customer service line over 30 hours on chat and still no resolution… All because of a sales person cocking the order up!!! We can’t cancel and we can’t return as the order is sat at processing

@O2 We have called again, have been on chat as well and no update

@teamhill888 Thank you for that information. As that timeframe has passed we would advise contacting in again so this can be moved to deadlock as per your previous conversation.

@O2 No - nothing

@teamhill888 We're sorry to hear that call back didn't take place Lee. Have you heard anything further?

@O2 Your colleague told me Thursday that they would contact me without fail on Saturday at 11am. He advised that if this didn’t happen it would go to deadlock - the complaining hasn’t moved since 29/12 - zero movements and update and your chat basically said nothing anyone can do

@teamhill888 Were you advised a timeframe for the deadlocking of the complaint?

@O2 @o2 assured of a call at 11am today by the escalations team (Rayan) zero call and zero update - seems to be a standard O2 customer service - this is the team that are meant to deal with complaints and “own” - joke

@teamhill888 Our apologies there was no update for that. What did the advise the next steps were?

@O2 Have done and been on phone again today and zero update to the complaint or helix case - disgrace

@teamhill888 As you haven't heard from the team we would advise reaching out to them either via Facebook facebook.com/o2uk or by calling in on 0344 809 0202.

@O2 Still no update - day 23 - no answers and no plans!! At what point do @o2 recognise this is unacceptable and someone with seniority will step in and resolve or do we just sit in a never ending loop of chasing and waiting

@teamhill888 We do apprecaite the frustration with waiting for an update. Hopefully the team will have an update soon.

@O2 Nothing has happened for over 3 weeks so not hopeful as zero updates and zero progress. As it stands we are just sat waiting

@teamhill888 Thank you for letting us know. We're sure the team will be able to help.

@O2 Have called and been on chat - is Facebook chat more efficient and will they sort- I doubt it

@teamhill888 If you do wish to reach out for an update from the team you can do so either via Facebook facebook.com/o2uk or by calling in on 0344 809 0202.