Colin

@HiveHelper Woke this morning to find my heating schedule completely reset and the temperature set to 7C. Any reason why this might be?

@sainsburys Sorted 😊

@Col_In_Devon You're very welcome. You have a nice afternoon and stay safe. Thanks, Karen

@sainsburys Hi, your SmartShop app wants me to set up a new ID, I don't know my existing password and it won't let me reset it. The password for the website won't work. What do I do?

@sainsburys OK, thanks Karen :)

@Col_In_Devon Hi Colin. Thanks for getting in touch. I'm sorry there's a problem with your smartshop. Our SmartShop team can assist further on 0800 234 6434. Please give them a call. Thanks, Karen

@HiveHelper Oh, that's disappointing. I've not seen any notice that this is happening. The web interface (while not perfect) is easier to navigate than the app, especially when it comes to easilty changing a heating schedule. I just find it clunky and awkward. Thank you for letting me know.

@Col_In_Devon Hi Colin, The website is no longer supported for these functions, it may well work for some aspects, however we do advise that you use the hive app as the website access will be closing soon ^regards Carole

@HiveHelper Hi, I'm not receiving the verification SMS when logging in on a desktop browser. It didn't work this morning (about 6.30am) and it's still not working now. (Also, can't you add a 'Stay logged in' instead of logging out after only a few minutes?)

@HiveHelper Your website has an entire element for controlling heaitng online (!)

@Col_In_Devon Hi Colin, our website is not supported for controlling your devices online, can I ask what you are needing the website log in for please. ^regards Carole

@HiveHelper I find it more convenient (and clearer to read) than the app for adjusting my heating schedule. But I can't even log on at all to the website for anything (shop, etc.) because it's not sending the SMS verification code. It's the hivehome.com address.

@Hyundai_UK Hello, I still can't pair my Inster to my Ohme charger. Is there a known issue? If so, is it being looked into?

@bbcgoodfood Hi, you emailed me an app renewal offer but the link doesn’t work. Can u help?

@HiveHomeUK Hi (and HNY). Quick suggestion: I control Hive heating via web browser mainly, but it logs out after a very short time. Can u add a 'stay logged in' tick box? Also, that login page stock image of the fella coming through the front door is due a refresh, perhaps? )))

@OctopusEnergy You've made charges to my accounts a few times through December, even though you have only had two meter readings from me (late November when I moved in and January 1). Where are you getting your information from? I do not (yet) have smart meters.

@Hyundai_UK Also, they 'jolted' it back to basics last time (and upgraded the software), and it didn't work. That it's now a problem with a second brand of charger is disconcerting.

@Hyundai_UK The dealer can't solve why Hyundai's API doesn't work with Ohme chargers (which is an EV partner of yours, isn't it?). This is a general issue that's not specific to my vehicle.

@Hyundai_UK Still can't charge at home. Firstly the Inster wouldn't work with Easee One. Now using an Ohme Pro and doesn't work either. Just rejects charge every time. Ohme says your API won't pair the EV either. Fed up with this car. And the poor service.

@Plusnet Thank you - all's now sorted. Your poor colleague endured 40 mins of Openreach paper interrogation to get it arranged, but she powered on ))) Thanks again 🙂

@Col_In_Devon Hey Colin, thanks for letting us know. It'd be best to speak to our customer care team about this as they can access your account, they'll also be able to let you know what options are available. You can reach them on 03301239123.

@Plusnet Hi, Openreach changed the socket and we now have internet at new house. But the external setup is a right mess. The connection where it joins the house is upside down (gathering water in places) and some wire connections are exposed and just two wires twisted together.

@OctopusEnergy I've just moved house. Before I've even given you an opening meter reading, how can I suddenly be -£47 ???

@SouthWestWater A SECOND hour-long 'chat' with 'Ted' and 'Graham' ... just to give info on a house move. Why do you make it so impenetrably tortuous? Pathetic.

@HiveHelper Fourth day on hold on your ‘chat’. 35 minutes waiting and counting. Ridiculous.