Sun Life U.S.

@iori_yagami2026 @noptyft @DentaQuest Hello, thank you for reaching out. We would like to assist with this if you could please send us a DM as we are unable to send you a message. Thank you!

@noptyft @SunLifeUS @DentaQuest Hey @DentaQuest, why is it impossible to get a simple Explanation of Benefits? We pay our premiums, but you ignore our claims. Customer service offers no help. I’m filing a complaint with the Louisiana Dept of Insurance. This is unacceptable. 😡

Today marks the close of our acquisition of @DentaQuest, the second-largest provider of #DentalBenefits in the United States by membership. This acquisition further advances Sun Life as a leader in #health and #benefits. bit.ly/3M6k4fd

@FreddyZalta Hello, we are sorry to hear you haven't had a great experience. We've reached out to you via a direct message to gather additional details. Thank you.

@SunLifeUS I am very upset with sun life please contact me

@RicMuskopf Hello, we sincerely apologize that you haven't had a great experience and we have reached out to you via your direct message on FB to gather additional details. Thank you.

@SunLifeUS So frustrated today with Sun-Life Dental ! They will not release the allowable charge/fee list to know what a dentist will charge after insurance. You could call 5 in-network dentists that all charge $1000 for a root canal & your dental insurance covers 50%.

We're #seeking an Employee Benefits Sales Rep. (Northern VA / D.C.), who will solve our clients’ needs through consultative & solution-based selling, & build relationships w/ contacts in your territory to identify, develop & negotiate sales ops: bit.ly/3VoyHzZ #Hiring

@drsharisse @GavinPrestonMD Hello, we apologize that you haven't a great experience and would like to look further into this matter. Can you please send us a direct message so we can gather additional details to share with our Client Support team? Thank you.

@GavinPrestonMD I’ve been thinking about this every day—especially as I fight a system that approved my leave, blocked my pay, and hoped I’d stay quiet. What does it profit a corporation to gain compliance… if it forfeits every ounce of its humanity? I’m speaking up now. 👀 @SunLifeUS

It is written, "What does it profit a person to gain the whole world, yet forfeit their soul?"

@AmyFord1489236 We are happy to help! Thank you.

@SunLifeUS Thank you. A representative from SunLife called me hours after my post. I appreciate knowing that somebody is willing to help and that after months we are finally getting help. Thank you.

@Herbyknowsbest Hi there! Unfortunately we're unable to send you a direct message. Could you please send us a message with further details? We'd be happy to assist, thank you.

@bsoneill @DentaQuest Hello and thank you for reaching out to us. We sincerely apologize for any inconvenience and we've reached out to you via direct message with further details. Thank you.

@DentaQuest @SunLifeUS I waited four hours on hold. I am giving up. I e-mailed, FB messaged and Tweeted on x. You know where to find me if you'd like payment.

@DentaQuest @SunLifeUS Looking for customer service to pay my first insurance premium. I have been on hold for two and a half hours. Is this normal?

@rcuban87 @DentaQuest Hi Raul, thanks for reaching out. We're unable to send you a direct message. Can you please send us a message so we can gather further details to share with our Client Support Team? Thank you.

@DentaQuest @SunLifeUS The website doesn't work, the app doesn't work, it's been like this for several days.

Today, we officially join the @SunLifeUS family. We look forward to what the future holds as we continue to improve the #oralhealth of all.

@JMPorrini @SunLife @SunLifeCA Hi Josh, thanks for reaching out and we're sorry that you haven't had a great experience. In order for us to look into this further, can you send us a direct message? We're unable to message you. Thank you.

#sunlife @SunLife @SunLifeUS @SunLifeCA sunlife is worth $51 billion dollars. I have a claim. They won't pay me. They point the finger at everyone else. The adjusters and management team are worthless. I've been on the phone for 37 minutes now. They are a joke. Hire more people you greedy tricks. 40 minutes now listening to the same shifty jazz solo. Your music sucks. Make it optional...

@Dentaltown you redeposit checks for prompt payment. If you no longer have the check or would like to speak with a representative for assistance, please reach out to us at 800-442-7742 and press 1 for additional assistance and our Sun Life team will be happy to assist.

@Dentaltown We recently learned of a technical error that temporarily prevented some from depositing payments from Sun Life U.S. We believe the issue was isolated to deposits attempted July 1 and 2. Please note that the issue has been resolved. We apologize for this experience and ask that

What's the best course of action for this dentist? dentaltown.com/messageboard/t…

@JewelTh47780102 Hi Jewel, we apologize for the inconvenience you are experiencing and have replied to your direct message in order for one of our Client Support team members to reach you. Thank you for your patience and understanding.

@SunLifeUS On hold for another 2 hours today, line was picked up and then I was hung up on…

@SunLifeUS What's with the bounced checks providers are receiving? Is anyone working on resolving this issue? I waited on hold for 2 hours today and never got though to a rep. Who can we speak to about this issue?

@SugarfreeShorty @SunLife Hi Natasha, thanks for tagging us and we're very sorry to hear that you haven't had a great experience. Would you be able to send us a direct message? We tried to send one in order to get you connected with our Client Support team, but keep receiving an error message.

Doctor: you need extended short term disability to recover Insurance: ✨no✨ @SunLife @SunLifeUS

@t_verch Hi Tanya, it looks like you are trying to reach Sun Life UK and have tagged us at Sun Life U.S. instead. We apologize for any inconvenience. In our previous direct message, we sent the link over to contact Sun Life UK. Please let us know if you have any questions. Thank you.

@SunLifeUS Hi again. I have sent email but as usual ALWAYS REACHING DEAD END. OVER OMBUDSMAN IS ALSO WASTED TIME AS YOUR COMPANY HAVE HUNDREDS REASONS IN NOT RESPONDING ON TIME. I HAD 9 DIFFERENT INVESTMENTS AND POLICIES WITH YOUR COMPANY. YOUR COMPANY IS SCUM.

We're hiring! Sun Life is looking for a Employee Benefits Representative! In this role, You will solve our clients’ needs and build relationships as well as develop and negotiate sales opportunities. Apply today: bit.ly/33oRLW7 #NowHiring #NewJobs #SunLifeUS

@scohnes Hi, thanks for reaching out and we're very sorry that you haven't had a great experience. Can you please send us a direct message with additional details so we can pass this along to our Client Support Team to assist? Unfortunately, we're unable to send you a DM via X. Thank you.

Thank you @SunLifeUS for quoting me multiple times on my dental surgery and then deciding after the fact that it “isn’t surgery enough” to cover!!! Wouldn’t have gone under if I knew it would be $700!!!!! 🥰🥰🥰

@t_verch Hi Tanya, we're very sorry to hear that you haven't had a great experience. We sent you a DM yesterday for additional details in order to escalate this to our Client Support Team. Thank you.

@SunLifeUS Issues have being mentioned in my comments and in all reviews I have sent. Your company have stolen not just my investments and my insurances but contributed to loss of special person in my life and my home and my entire financial life and all the terrible events after that.

@covidsequelae @bignightlive @BostonGlobe Hi there, we're very sorry to hear that you haven't had a great experience. It looks like we're are unable to send you a direct message on X (Twitter). We'd be happy to help get you connected to the appropriate team. Please send us a direct message, thank you.

@SunLifeUS @bignightlive @BostonGlobe Good at self-promotion on social media. Terrible at meeting obligations to clients counting on the insurance they paid for.

On Wednesday, #TeamSunLifeUS gathered at @bignightlive in Boston to celebrate being one of the #TopPlacestoWork among the largest employers in Massachusetts by @BostonGlobe. #SunLifeUS

@cybernewslive This is not new. In early July 2023, Sun Life announced that our vendor PBI was affected by the MOVEit incident, after PBI notified us that some of our U.S. members’ personal information was involved. The regulatory notice you reported was a supplemental notice with final updates

Sun Life U.S. (@SunLifeUS) is again writing breach notification letters to a subset of individuals after falling victim to the Progress Software MOVEit zero-day. This time 212,129 victims in total. Breach Occurred: 05/29/2023; 05/30/2023, Breach Discovered: 05/31/2023, Consumer Notification: 11/06/2023. We grade their response a C-. #cnl #cybernewslive #cyber sunlife.com/us/en/